2. TODAY
1) Logos– grades coming soon
2) Next class: Clients visiting
3) Discussion: how do we talk to clients?
4) Activity: What does “steampunky” mean and
how might we do it?
5) Think big-sky– what might we want/need out of
a printer?

3. Logo Grades
Max and I are still collaborating on
final comments/grades for the
logos, but you will get those soon.
No worries. Unless you didn’t turn
them in. Then… worries.

4. The Client
On Wednesday, then perhaps again on Monday
(a week from today) we will spend a portion of
class with our clients.
The two coming Wednesday are Dr. Heidi
McKee, the director of Professional Writing,
and cris cheek, the Director of Creative Writing.

5. When we deal with clients…
You must remember that when we deal with
clients– even if they are people we know
because they’re from the university– we are
entering into a professional relationship with
these folks. The next few slides are some key
things to remember.

6. Key point 1:
THIS is pre-professionalization
at its finest. Act like the
professional you want to be.

7. Key point 2:
You represent Miami; think
about what that means.

8. Key point 3:
You represent this class.

9. Key point 4:
You represent me and Max.

10. Key point 5:
The client is ALWAYS right.

11. Key point 5.a:
THE CLIENT…
IS ALWAYS… ALWAYS…
RIGHT!

12. Key point 5.b:
We might later do something
other than what the client asked
for, but by the time we do that, it
won’t be that the client was
wrong… it’ll be that we saw
something the client would like.

13. Key point 6:
R-E-S-P-E-C-T. Find out before
you come to class what it means
to me.

14. Key point 7:
LISTEN hard to the client. It’s
okay to ask clarifying questions,
but don’t make the client repeat
things. That’s bad, and it makes
you look like you’re not
attentive.

15. Key point 8:
Be appropriate. Just in general–
don’t ask a question at the
wrong time.

16. Key point 9:
Take notes. Not only is it
important to have notes, but it
shows you’re listening.

17. Key point 10:
Always say thank you.

18. So let’s…
I’d like to do a little activity here. Get into your
teams, and brainstorm some questions.
Then I want you to practice asking them of me
and Max.

19. So let’s…
I’d like to do a little activity here. Get into your
teams, and brainstorm some questions.
Then I want you to practice asking them of me
and Max.

20. With our remaining time
In your teams, I want you to think through two
things and come up with some thoughts. Email
them to me right before you leave:
1.How can we merge the old with the new–
sort of “steampunky”— for this?
2.What special things might we need from the
printer?

21. For next class…
Focus on coming in with good questions, and
start thinking about design concepts.
There are readings, but we won’t talk about
them until next week, so just keep up. 