This is presentation about core manager responsibilities and problems with advice on: time-management, delegating, conflict management, customer service.

1. TO MANAGE
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2. MEANING
Manage - to have a control of, to take
care of and make decisions about
Manager - is an individual, who is in charge of a certain
group of tasks or a certain subset of a company
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3. TIME
70% of all your feedback was about time.
No time to do everything, no time to rest
to clean, etc
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4. WHAT TO DO
• Plan
• Prioritize
• Schedule time for interruptions
• Think about result of every task
• Refocus
• Remember, that you can’t get everything
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5. WHAT TO READ
• 7 habbits of higly effective people. Stephen R. Covey
• Eat that frog. Brian Tracey
• 168 Hours:You have more time than you think.
LauraVanderkam
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6. DELEGATION
Sharing and transfer of authority and the
accociated responsibility from an employer
or superior to an employee or
subordinate
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7. WHAT TO DO
• Choose task and the best person
• Give clear assignment
• Set deadline and follow-up system
• Give public and written credit
• Delegate responsibility and authority
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8. TO READ
• Busy manager’s guide to delegation. Richard
A. Luecke
• The Snowball.Warren Buffet
• Getting things done: the Art of Stress-Free
Productivity. David Allen
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9. MOTIVATION
Stimulate desire and energy in people
to be continually interested and
commited to a job
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10. WHAT TO DO
• Align individual economic interests with
company performance
• Take a genuine interest in the future path of
employee
• Make a plan and chase the progress
• Reward
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11. TO READ
• A better place to work.Adolf Haasan
• Bringing out the best of people how to apply
the astonishing power of pos.Aubrey Daniels
• Getting employees to fall in love with your
company. Jim Harris
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12. CLIENT SERVICE
Make your client happy, make him
want to come back.
Beauty business is the battle of
service
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13. WHAT TO DO
• Obsess over the beginning and ending of the
customer interaction
• Do the hustle
• Be memorrably good
• Learn to apologize
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14. TO READ
• Delivering happiness.Tony Hsiesh
• Service as a competitive advantage. John
Shoul
• What is the secret:To provide a world-class
Customer experience by John R. DiJulius
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15. CONFLICT
MANAGEMENT
Is the process of limiting negative aspects of coflict while
increasing the postive aspects of conflict
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16. WHAT TO DO
• Define acceptable behavior
• Hit conflict head-on
• Understand WIIFM Factor
• Importance factor
• View conflict as opportunity
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17. • Getting toYes: Negotiating an Agreement
Without giving in. Roger Fisher
• Difficalt conversations:How to discuss what
matters Most. Douglas Stone
TO READ
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18. THANKYOU!
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