Ali Juma

Melbourne, Australia Australia

Change Management & Leadership Capability Specialist

Apparel / Fashion

Key Skills and Competencies o 17 years of Operational Leadership/Process Improvement & Change Management o Highly Skilled in applying ADKAR Change management framework o Seasoned communicator, confidently influencing key stakeholders o Industry experience in Government, Telecommunications and Financial Services o Specialist in Customer and Performance centric improvement strategies o Specialist in collections strategies that reduce Bad and Doubtful Debt expense. o Responsive and flexible to the volatility of high volume transactional environments o Builder of strategic partnerships with internal and external clients o Thought leader & team player with consistent track record of successf...