Customer Service .. Teller

1. Ali Nageh Ali
Marioutia, Allbeiny St, Al Haram, Giza | 01000578671 | Date of Birth: 07-07-1993 | Ali.Nageh7@Gmail.com
Desire to find a banking job with 3 years of experience in banking sector, Looking forward
to utilizing enormous knowledge of the banking industry and the ability to answer to all
questions, in working for the organization.
04/2019 - Present
08/2016 - 03/2019
Customer Service Executive "Staff"
HSBC Bank - Contact Center, Retail Banking and Wealth Management
Handling all categories of HSBC Egypt customers, from premier till advance and personal
customers over the phone for all their banking inquires such as, bank transfers, credit card
payments or clarifications, credit card increase limit cases permanent or temporary,
calculation all type of loans, offering bank products and Identify customers’ issues &
requests and report them to proper management or system
Accomplishments :
Supporting team manager as second line, reviewing monthly reports that related to team
performance , escalation cases and complaints .
Customer Service Executive
National Bank Of Egypt - Contact Center, Wealth Management
Handling the highest category of National Bank of Egypt customers over the phone, Identify
and escalate issues to supervisors, Contact branches in some cases, Sending reports To
supervisors, Performed initial client assessment and analysis to begin research process,
fulfills requests by clarifying desired information, Forwarding requests and Answer
customers' inquiry, Management and resolve customer complaints
Accomplishments :
Acting as a shift leader, handling escalation cases, managing daily reports, Executive tasks
such as help desk, support floor, reviewing requests, Certificate of appreciation from
quality assurance team of NBE as a best agent in 2017, Top Achiever in 2017 & 2018 .
2012 - 2016Bachelor Degree of Commerce
Cairo University
Accounting and Finance
Retail Banking Course - National Bank of Egypt
Berlitz - English Course
Microsoft Office 2013 - Cairo University
Customer Service Leadership - Project Management Institute (PMI) ®
Sales Negotiations - National Association of State Boards of Accountancy (NASBA)
English Business Writing Strategies - LinkedIn Learning Certificate
Arabic : Mother Tongue
English : Excellent
Microsoft Word
Microsoft Excel
Power Point
Outlook
Internet navigation and browsing
Delegate Tasks
Collaborative
Leadership
Ability To Meet Deadlines
Multi-tasking Abilities
Willingness To Learn
Team-work
Relationship Building
Hard-worker
Summary
Work Experience
Education
Training Courses
Languages Skills
Computer Skills
Personal Skills