This document discusses next best action and how Lucidworks' Fusion product powers next best action insights. It provides examples of how Fusion is used by a global investment bank and auto company to gain 360 degree views of customers and quality. The document also discusses how Red Hat uses Fusion to improve customer experience. It then provides an overview of what Fusion is and its capabilities. Finally, it discusses how Fusion is used by a Fortune 100 company for compliance and analytics around fraud and security at massive scale.

1. lucidworks.com
activate-conf.com
g@lucidworks.com
@gsingers
Powering Next Best Action
Grant Ingersoll
CTO, Cofounder

2. select * from tables where … sort by A desc

5. select * from tables where … sort by
next_best_action(inputs)

6. NBA() =
• Proactive
• Relevant/Related
• Timely/Real-time
• Personal/Novel/Diverse
• Free from bias
• Context aware
• Security/Compliance aware
• Learned

7. search documents, people, clientsoil and gas in Brazil
oil and gas in Brazil
Corp. Brazil
Rio de Janeiro
Corp. is a fictional multinational professional services network
headquartered in Paris, France. It is the fifth largest professional
services firm in the world.
Website www.corp-consult.br
Office Av. Francisco Matarazzo,
Rio de Janeiro,
Brazil
Contact 415-329-6515
TOP DOCUMENTS
Geopolitics 2016.pdf
H://company/reports/2017
view 44 documents >
Renewables Report 2017.pdf
www.corp.com/reports/2017
Oil and Gas Presentation 2017.ppt
Slack channel: #marketing-global
Environmental Policy Report 2017.pdf
salesforce/decks/2017
TOP PEOPLE
Irwin M. Fletcher
Senior Consultant, Fuels
Peter Niemann
Consultant, Strategy
view 27 people >
NBA helps people to find
what they’re looking for at
every opportunity and
enables action

8. A 360° view of all customers
for a top global investment bank
5B+
rows with ~1000
fields per document
rows with 70 fields
per document
1B
faster than
prior solution
20X
Powers ‘Next Best Action’ insights. Used by wealth managers and account managers, Fusion
powers the insights advisors need to better service and sell to clients

9. Quality 360 for Top 5 Auto
Enable quality assurance across the entire company. 360 view of quality across cars,
plants, claims, warranties, customers and other subjects (16 total)
Self service without worry. Complex analytics driven by users, not IT
All the data, all the time. 2B+ rows, 33% growth year over year

10. Red Hat is delivering
better customer experience, for less
By delivering the right answer, first time. Fusion relevancy tuning ensures Red Hat’s
self-service portal gets the right information in front of customers in fewer clicks.
CTR has increased by 200%, and support tickets have dropped by 50,000.
By eliminating firefighting. A better self-service portal means fewer incoming support calls,
which means shorter telephone queues and a more engaged support team.
By saving money. A 91% reduction in TCO means that Red Hat can reinvest what they’ve
saved back into their support offering.

11. What is Fusion?

12. • Full text search (Info Retr.)
• SQL and JDBC!
• Facets/Guided Nav galore
• Lots of data types and storage
options
• Spelling, auto-complete,
highlighting
• Cursors
• More Like This
• De-duplication
• Graph Traversal
• Grouping and Joins
• Stats, expressions,
transformations and more
• Lang. Detection
• Machine Learning & Learn to
Rank
• Semantic Know. Graph (SKG)
• Extensible
• Massive Scale/Fault tolerance
Why Is Search So Good at This?
A Rank First NoSQL Store

13. 13
Solr’s Math Streaming Expressions
https://lucene.apache.org/solr/guide/8_0/streaming-expressions.html

14. 14
What’s Missing From Search?
• Large scale distributed compute*
– Whole collection/batch compute is often needed for ML and analytics
tasks
– Easily solved by adding Spark
• Dense vector support
– How can I “sparsify”?
• Transactions/ACID (although we can get close enough)
• Workflow/UI/Business Logic
– *Fusion solves this :-)

15. Req.
Pipeline
Resp.
Processing
Query Time
Indexing
Pipeline
Index Time
Content
Content
Content
Offline Training
SparkML
Tensorflow
Keras
Fusion Blob
Store
Signals Documents

16. Fortune 100 electronics and software company
Compliance and analytics application designed for next best action around fraud and security
12+ trillion new documents a month
10M+ writes per second and growing
30 day retention

17. lucidworks.com
activate-conf.com
g@lucidworks.com
@gsingers