Business etiquette is about building relationships with other people. Etiquette is not about rules & regulations but is about providing basic social comfort and creating an environment where others feel comfortable and secure, this is possible through better communication
2. INTRODUCTION
To identify behavior considered important for maintaining workplace etiquette.
In professional sense, this includes behavior towards client and colleagues which
is in their best interest.
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Golden Rule:- Treat others as you like them to treat you.
3. DEFINITION
Etiquette is a code of behavior that define expectations for social behavior according
to contemporary conventional norms within a society, social class, or group.
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4. • Etiquettes Basics
• Do’s and Don’ts at workplace
• Creating an Effective Introduction
• Be Punctual
• E-mail etiquettes
• What bothers colleagues at work?
OVERVIEW
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5. ETIQUETTE BASICS
Always say please, thank you, you are welcome, and I am sorry. It is
as old as life itself but still appropriate it’s never offensive, often
expected and easy to say
With each request
Say: Please
With each completion
Say: Thank You
With each gratitude received
Say: You are welcome
With every error
Say: I am Sorry
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Golden Rule:- Never delay in saying two words; ‘sorry and thank you’
Because they are the most positive words in English.
6. DO’S AND DON’TS AT WORKPLACE
• Never adopt a casual attitude at work.
• Knock before entering
• Put your hand phone in the silent or vibrating
• Don’t open anyone else’s notepads registers or files without his permission.
• It is bad manners to sneeze or cough in public without covering your mouth.
• Popping chewing gums in front of coworkers is simply not expected out of a
professional.
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7. DO’S AND DON’TS AT WORKPLACE
• Never criticize or make fun of any of your colleagues
• Take care of your pitch and tone at the workplace.
• Jot down the important points in meetings.
• Modes of communication
• Switch off machinery
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8. DO’S AND DON’TS AT WORKPLACE
• Time commitment
• Professional Dressing
• Dining Etiquettes
• Unethical to share confidential data.
• Respect your fellow workers and help them whenever required.
• Office Stationery is meant to be used only at work.
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9. • Avoid Office Politics
• Keep your desk clean
• Don’t bring your personal work to office.
• Park your car at the space allocated to you.
• Do not leave the restroom with taps on.
• Female Employees should stick to minimal make up.
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DO’S AND DON’TS AT WORKPLACE
10. BE PUNCTUAL
• “Worst thing a person can do to another person is
to turn up late”
• Being punctual is very important, especially if you
have an appointment.
• It shows that you respect the time of your
colleagues and in turn it will compel them to
respect your time to.
• Lead by example and everything will fell in to place
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11. CELL PHONE DO’S AND DON’TS
• When making a call identify by your name and where you are calling from
• Leave complete message, your name company name why you are calling and
what you want the other person to do
• Be short and to the point don’t rumble
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12. E-MAIL ETIQUETTES
• Be concise and to the point
• Use proper spelling, grammar and punctuation e.g. ( Let’s eat
grandma or Let’s eat, grandma )
• Answer swiftly
• Use a meaningful subject (All message should have clear and
specific subject line that describe the message content)
• Read the e-mail before you send it
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• Keep attachment to a minimum and mention your attachment in the
content
• Use active voice instead of passive voice
• Once email discussion goes 3-4 replies anyways, it’s time to pick up the
phone
• In the first 1-3 lines of your email specify what this email is about
• Avoid short forms or slangs ( u, y, r)
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E-MAIL ETIQUETTES
14. WHAT BOTHERS COLLEAGUES AT WORK?
• Have poor personal hygiene
• Leave trash or personal belongings in other
people’s work spaces
• Don’t follow through when they say they will do
something
• Don’t acknowledge you unless you speak to
them directly
• Wear clothing that is dirty, too casual, distracting
in some other way
• Wear too much perfume or after-shave
• Drop in on you while you are working and don’t
ask if it’s okay to interrupt
• Habitually arrive late at meetings
• Gossip
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15. • Invade your personal space
• Send sloppy email messages
• Borrow things but forget to return them
• Don’t say “thank you”
• Don’t return phone calls
• Keep asking you the same questions even
though you have given them answers
previously
• Start meetings late and/or don’t end them on
time
• Carry on loud conversations
• Borrow money and forget to return it
• Frequently complain and/or criticize others
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• Have outbursts of anger or yell and curse
• Say negative things about other employees
behind their backs
• Talk too much about their personal lives
• Speak too loudly on the telephone
• Eat food at their desks that has a strong smell
• Are too “touchy feely”
• Block walkways or doorways when carrying on
conversations
• Don’t pay attention when you are speaking to
them
• Keep you waiting