1. CAREER OVERVIEW
CORE STRENGTHS
ACCOMPLISHMENTS
WORK EXPERIENCE
EDUCATIONAL BACKGROUND
ALPHA A DIALLO502 crest ridge dr, Atlanta, GA 30344 | C: 404-604 8147 | amadou1246@gmail.com
Since entering the Rental Car Industry,i have acquired extensive training to become an expert in
customer service and a champion in customer satisfaction.
Strong organizational skills
Active listening skills
Seasoned in conflict resolution
Sharp problem solver
Top sales performer
Courteous demeanor
Customer service expert
Adaptive team player
Customer Service
Researched, calmed and rapidly resolved client conflicts to prevent loss
of key accounts.
Sales
Consistently generated additional revenue through skilled sales
techniques.
Database Maintenance
Assisted in the managing of the company database and verified, edited
and modified members' information.
Customer Assistance
Worked with company systems such as Live Support and diligently
completed all assigned tasks, working overtime as needed.
03/2007 to Current shift leader
hertz,rac － Atlanta, GA
I help train new employees.I have earned “Top Seller” for two consecutive
years.I served as the company's only bilingual French/English customer service
representative. I Served as the company's only bilingual French/English
customer service representative.And my daily goal is to deliver positive
customer experiences and resolve all customer complaints.
1991 Associate of Arts: french litterature
university cheikh anta diop － dakar senegal