1. AMAL MAKKI
27227 Sheahan Drive • Dearborn Heights, MI 48127
Phone: (313) 467-6468 E-mail: amal.makki01@gmail.com
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OBJECTIVE
To obtain a customer service position where my skills, talents, and highly-
resourceful and fast learning nature can be used to benefit the company
and further my own advancement
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PROFESSIONAL EXPERIENCE
March 2011- Present Farmers Insurance Agency
Skills and Duties include but are not limited to:
• Customer Service Representative
• Promoted over the phone and in person insurance quotes
• Telemarketing, customer direct mailings
• Self motivated with high expectations to achieve, constantly setting
higher goals and working diligently to achieve them
• Strong customer relations skills and an ability to ensure the highest
level of customer service, trouble-shooting and problem solving in
the most professional manner.
March 2005- January 2011- Fawaz Insurance Agency
Skills and Duties include but are not limited to:
• Customer Service Representative
• Ensured highest level of customer service, trouble-shooting and
problem solving in the most professional manner
• Promoted over the phone and in person insurance quotes
• Strives for the highest goals and works diligently to achieve them
• Strong determination for the satisfaction of all customers needs or
concerns
July 2003- February 2005- Avita Carpet
Skills and Duties include but are not limited to:
• Interacted with customers to negotiate and finalize carpet sales
• Set up and maintain filing systems
• Provided carpet quotes over the phone and in person
• Processed and balanced all billing
• Strong ability to accommodate all customer cares, complaints and
concerns
• Handle incoming mail and distribute accordingly
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EDUCATION University of Michigan-Dearborn
Currently working on Bachelors in Elementary Education—Part time
Henry Ford Community College
Associates Degree completion in 2007
1997- 2001 Fordson High School

2. Completed High school Diploma
2014 - Kaplan Financial University
Certificate of Pre-licensing Course Completion for Property &
Casualty Insurance
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COMPUTER SKILLS • Proficient in Microsoft Applications (word, excel), Windows
9x-Vista
• Highly proficient in Spreadsheets, databases entry, and power
point
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OTHER SKILLS • Fluent in English, Spanish, and Arabic
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REFERENCE • Hassan Barakat 313- 999-7750
• Ali Fawaz 313-769-5500
• Alex Chaito 313-485-7387