1. Amanda Despain
214.202.1251; amd151130@utdallas.edu
www.linkedin.com/in/adespain
EDUCATION
The University of Texas at Dallas August 2017
B.S., Business Administration, concentration in Risk Management and Insurance GPA: 3.33
Collin College May 2014
A.S., General Science GPA: 3.36
BUSINESS EXPERIENCE
State Farm Mutual Insurance – Richardson, Texas May 2015 - current
Initial Loss Reporting Associate
• Trained 2 incoming associates per quarter to streamline desktop to create potential
impact on company metrics
• Consistently exceeded target for customer interaction 7 out of 7 months
• Met target for reporting metrics 5 out of 7 months, while occasionally exceeding target
• Presented new process changes to peers to improve clarity of process memos
Houlihan’s Restaurants Incorporated – Garland, Texas June 2013 - September 2015
Hospitality Concierge
• Motivated team to provide excellent customer service, improving customer satisfaction
by an average of 12% per month
• Handled an average of 50 guest comments and deescalated 3 to 5 guest complaints daily
Head Trainer August 2011 - May 2015
• Established comprehensive training program, improving employee retention by 57%
• Mentored new employees throughout 30-day training program
• Evaluated trainees through written and practical exams
Bartender and Server June 2008 - May 2015
• Increased morning sales by an average of $350 per shift worked as a bartender
• Implemented organization system to streamline bar service decreasing wait time by
an average of 2 minutes
• Collaborated with management to institute better storage practices decreasing daily
inventory and re-stocking time by 15 minutes
• Improved personal sales by $1200 per week through persuasive language
LEADERSHIP EXPERIENCE
Girl Scouts Northeast Texas May 2007 - current
Adult Volunteer
• Motivate troop members to play an active role in troop led activities, increasing attendance by 60%
• Organize age appropriate activities to achieve program goals 3-5 times per year
Gold Award Recipient September
2007
• Instituted educational program about bats at the Outdoor Learning Center in Plano, TX
• Delegated tasks to peers to relocate and establish bat colony at the Heard Museum
and Wildlife Sanctuary
ADDITIONAL INFORMATION
Technical: MS Excel, MS PowerPoint, MS Access, MS Word, Accenture Duck Creek, iOS
