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Scale and Reach: Always Up - Always On - AWS Symposium 2014 - Washington D.C. - Partner Presentation - PBS Digital

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This session will feature RAINN, and the always up, always on needed infrastructure required to support its mission. You will gain an understanding of their environment and why they chose AWS, how they tackle security and more.

Publié dans : Technologie, Voyages
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Scale and Reach: Always Up - Always On - AWS Symposium 2014 - Washington D.C. - Partner Presentation - PBS Digital

  1. 1. AWS Government, Education, and Nonprofits Symposium Washington, DC | June 24, 2014 - June 26, 2014 AWS Government, Education, and Nonprofits Symposium Washington, DC | June 24, 2014 - June 26, 2014 “Always Up-Always On”: Scale and Reach Jacob Hileman, RAINN Mike Howsden, PBS
  2. 2. AWS Government, Education, and Nonprofits Symposium Washington, DC | June 24, 2014 - June 26, 2014 AWS Government, Education, and Nonprofits Symposium Washington, DC | June 24, 2014 - June 26, 2014 Crisis Services in the Cloud Jacob Hileman
  3. 3. AWS Government, Education, and Nonprofits Symposium Washington, DC | June 24, 2014 - June 26, 2014 About RAINN • Nation’s largest anti-sexual assault organization • Public policy • Prevention and education • Victim services
  4. 4. AWS Government, Education, and Nonprofits Symposium Washington, DC | June 24, 2014 - June 26, 2014 Victim Services • 1-866-95-HOPE – 1100 partner centers • www.RAINN.org • Online Hotline: online.RAINN.org
  5. 5. AWS Government, Education, and Nonprofits Symposium Washington, DC | June 24, 2014 - June 26, 2014 National Sexual Assault Hotline • Over 1.5 million callers helped • Routes to the closest Rape Crisis Center – 1100 partner centers
  6. 6. AWS Government, Education, and Nonprofits Symposium Washington, DC | June 24, 2014 - June 26, 2014 RAINN.org • First contact point for our users • Wide array of content: – Laws in your state – Articles for victims
  7. 7. AWS Government, Education, and Nonprofits Symposium Washington, DC | June 24, 2014 - June 26, 2014 Why 24/7 Is Important • Many service providers only operate during business hours • Getting help when you need it is important • Different demographics seek help at different parts of the day
  8. 8. AWS Government, Education, and Nonprofits Symposium Washington, DC | June 24, 2014 - June 26, 2014 Importance of 24/7 APRIL 2014: 270,000visitors 650,000page views
  9. 9. AWS Government, Education, and Nonprofits Symposium Washington, DC | June 24, 2014 - June 26, 2014 Importance of 24/7 2014 pace: 3,000,000 visitors
  10. 10. AWS Government, Education, and Nonprofits Symposium Washington, DC | June 24, 2014 - June 26, 2014 Importance of 24/7 54% of traffic outside of business hours
  11. 11. AWS Government, Education, and Nonprofits Symposium Washington, DC | June 24, 2014 - June 26, 2014 Online Hotline • Web-based crisis intervention chat. • It’s private. No transcripts are kept. • It’s anonymous. No IP addresses stored. • It’s encrypted. All chats over SSL. • Yearly security review.
  12. 12. AWS Government, Education, and Nonprofits Symposium Washington, DC | June 24, 2014 - June 26, 2014 Online Hotline 350,000 visits since launch
  13. 13. AWS Government, Education, and Nonprofits Symposium Washington, DC | June 24, 2014 - June 26, 2014 Online Hotline JANUARY – JUNE 2014 3x the traffic we saw in all of 2011
  14. 14. AWS Government, Education, and Nonprofits Symposium Washington, DC | June 24, 2014 - June 26, 2014 Security & Availability • Security Groups – Servers have only the network access they need – No master security group that holds everything
  15. 15. AWS Government, Education, and Nonprofits Symposium Washington, DC | June 24, 2014 - June 26, 2014 Security & Availability • Use a staging environment – Updates verified in a staging environment – Then promoted to production – CloudFormation
  16. 16. AWS Government, Education, and Nonprofits Symposium Washington, DC | June 24, 2014 - June 26, 2014 Security & Availability • Use Amazon’s VPN Gateway • Launch private instances only available to your office network • Keep database and app servers off the internet
  17. 17. AWS Government, Education, and Nonprofits Symposium Washington, DC | June 24, 2014 - June 26, 2014 Security & Availability • Elastic Load Balancers • Update servers with no downtime – Connection Draining
  18. 18. AWS Government, Education, and Nonprofits Symposium Washington, DC | June 24, 2014 - June 26, 2014 Security & Availability • Amazon RDS – Point in time backups – Access to logs – Multi-AZ failover • mySQL & SQL Server
  19. 19. AWS Government, Education, and Nonprofits Symposium Washington, DC | June 24, 2014 - June 26, 2014 Security & Availability • Use multi-factor identification – Google Authenticator
  20. 20. AWS Government, Education, and Nonprofits Symposium Washington, DC | June 24, 2014 - June 26, 2014 User Trust • User privacy and safety are important • Keep your users first
  21. 21. AWS Government, Education, and Nonprofits Symposium Washington, DC | June 24, 2014 - June 26, 2014 Thank You JacobH@RAINN.org
  22. 22. AWS Government, Education, and Nonprofits Symposium Washington, DC | June 24, 2014 - June 26, 2014 AWS Government, Education, and Nonprofits Symposium Washington, DC | June 24, 2014 - June 26, 2014 Scaling Downton Abbey with AWS Mike Howsden mvhowsden@pbs.org
  23. 23. AWS Government, Education, and Nonprofits Symposium Washington, DC | June 24, 2014 - June 26, 2014 Downton Abbey Audience • Record-breaking 11.1 million streams of full-episodes for season 4. – 46% of that content was consumed on mobile and over-the-top devices. • There were 15 million streams of all Downton Abbey content during the streaming window (clips, previews and full episodes combined) • The MASTERPIECE website saw 10.1 million unique visitors who generated 22.2 million visits in January and February. • Single-day streams of 410,000 for the premiere of Episode 1. The biggest premiere out of any Downton season. Source: Google Analytics January 6 - March 9, 2014
  24. 24. AWS Government, Education, and Nonprofits Symposium Washington, DC | June 24, 2014 - June 26, 2014 Not your normal week at PBS
  25. 25. AWS Government, Education, and Nonprofits Symposium Washington, DC | June 24, 2014 - June 26, 2014 Scaling Reads • EC2 Servers (Horizontally Scaled) • RDS • ELB • Cache Servers • S3+Cloudfront for HLS/RTMP video and static media delivery Lessons learned: read-only mode, long cache-times help weather a storm
  26. 26. AWS Government, Education, and Nonprofits Symposium Washington, DC | June 24, 2014 - June 26, 2014 Advantages in AWS • Sunk costs aren’t sunk – Servers can scale without having to purchase new hardware – Optimize at your leisure, fixes hit the budget immediately • Lower barriers to adopting new services
  27. 27. AWS Government, Education, and Nonprofits Symposium Washington, DC | June 24, 2014 - June 26, 2014 Looking Forward • Utilizing Elastic Map Reduce to better understand video QOS • Better leverage CDN and Delivery routes to improve end users experiences • Launching on numerous additional platforms (OTT/mobile) • Scaling writes (more user specific services)
  28. 28. AWS Government, Education, and Nonprofits Symposium Washington, DC | June 24, 2014 - June 26, 2014 AWS Government, Education, and Nonprofits Symposium Washington, DC | June 24, 2014 - June 26, 2014 Thank You Mike Howsden mvhowsden@pbs.org

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