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© 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved.© 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved.
Transforming Product
Development
Troy Larson
Senior DevOps Cloud Architect, AWS Professional Services
© 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved.© 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved.
Hitting
roadblocks
trying to
drive change
Best
practices
review
Development
practices need
a refresh
Reduce cost
of failure and
experimentation
Motivators?
© 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved.
What we’ll cover:
How the cloud is changing
product development
Modern product
development toolkit
Achieving organizational flow
© 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved.© 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved.
Design Thinking
Interface to customer
and feedback loop
DevOps
Interface for getting
stuff built and released
Agile Teaming
The organizational glue
that keeps release cycle
moving continuously
Methods and Principles of
Modern Product Development
© 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved.© 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved.
Design Thinking is just…
User Centered Design
User
© 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved.© 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved.
Practical Principles: Design Thinking
User Centered Design
1. First gain empathy
2. Then frame the problems
3. Now you can ideate
4. Run simple, fast, frugal tests
Bring the outside in
Pinpoint the pain point
Radical ideas, real impact
Build to learn
© 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved.© 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved.
Agile Teaming
Focus: respond quickly to feedback
SCRUM
Continuously groomed backlog
No changes to work plan made during sprint
Product increment: must be completed, integrated and tested
Agile Principle
Learning over
following a plan
Each Agile framework has a way of bringing feedback into its workstream
© 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved.© 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved.
Agile Teaming
Focus: respond quickly to feedback
KANBAN
Finish task and pull forward next work item
Uses work-in-progress (WIP) limits and cycle-time
to manage flow of new development
Adapted from Toyota Production System
Agile Principle
Learning over
following a plan
Each Agile framework has a way of bringing feedback into its workstream
© 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved.© 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved.
Agile Teaming
Focus: respond quickly to feedback
XP - Extreme Programming
Emphasizes technical excellence as a way to remain agile
Pair programming and code reviews are common methods
Frequent checkpoints—allows for constant feedback on
customer requirements
Agile Principle
Learning over
following a plan
Each Agile framework has a way of bringing feedback into its workstream
© 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved.© 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved.
Practical Principles: Agile
1. Rip the band-aid off, but have mercy
2. Keeping it real…and small
3. Show something every sprint
4. Trap: Agile by the book
Use release maps
Two pizza team model
Power of the demo
Find your Agile center
© 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved.© 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved.
DevOps
Focus: promote and enable fast feedback
All of these reduce cycle time and allow builders to focus
on product, quickly deploying and collecting feedback
DevOps Principles
Automate all things
Eliminate handoffs
Establish guardrails
© 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved.© 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved.
Putting the Pieces Together:
Finding Organizational Flow
DevOpsAgile
Teaming
Design
Thinking
© 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved.© 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved.
MVP
Minimum Viable Product: What is the smallest thing
you can test to prove the unproven parts of your idea
Start with value hypothesis and growth hypothesis
Run small experiments to see if there is both value and demand
Bias towards many small tests vs. larger, extended ones
Persevere or pivot early based on results
“One accurate measurement is worth more than a thousand expert opinions.”
—Admiral Grace Hopper
© 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved.© 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved.
Project, Product, or Business KPI?
Methods to manage your product/technology portfolio
Product
Continuous development
Customer defines roadmap
Measured by output
and outcomes
Project
Pre-defined requirements
scope and schedule
Deliver what was planned
Measured by output
Business Objective
Maximize a strategic KPI
Types of KPIs: Minimize
waste, increase conversion
Measured by outcomes
© 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved.© 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved.
Project, Product, or Business KPI?
Project Team Product Team Objective Team
Scope
Defined set
of requirements
Ongoing creation/
enhancement of product
Business
objective
Success
Milestone
adherence
User satisfaction,
marketing objectives
KPI
Timeframe
Defined beginning
and end
Ongoing
Continuous evaluation
of business case
Involvement Implement requirements Gather, implement feedback Test, measure, repeat
Tools Gantt chart Roadmap Impact map/dashboards
© 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved.© 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved.
Typical Release Testing
Most Tests Occur Late In Process
Concept Dev Deployment
Functional
Acceptance
Performance
Security/
compliance
Production
Monitor
Respond
to defects/
incidents
© 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved.© 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved.
Continuous Testing
Always Be Testing
Development
Functional
Acceptance
Performance
Security/compliance
Concept
Hypothesis
A/B
MVP
Deployment
Functional
Acceptance
Performance
Security/compliance
Canary
Production
Prod testing
Chaos engineering
User testing feedback
© 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved.© 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved.
How Amazon Achieves Flow
Working backwards
From the customer
Microservices
Speed and agility
Two pizza teams
Run what you build
© 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved.© 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved.
Monoliths: Slow and Rigid
Delivery PipelineMonolithic ApplicationDevelopers
…{ } …{ } …{ }
…{ } …{ } …{ }
…{ } …{ } …{ }
Build Test Release
© 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved.© 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved.
Microservices: Speed and Agility
Delivery PipelineMicroservicesDevelopers
…{ } …{ } …{ }
…{ } …{ } …{ }
…{ } …{ } …{ }
© 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved.© 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved.
Microservices Principles
Highly-decoupled
Single purpose
API-basedhttp://
© 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved.© 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved.
Impact of Cloud on Product Development
Reducing cost
of failure
Quickly scaling
winning ideas
Rapid adoption of
new capabilities
© 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved.© 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved.
Reducing Time-to-Market for New Ideas
Agero created the MileUp app and used crash prediction
models to speed up emergency response
Cloud enables quick testing of unproven concepts
Quick time to market: 8 weeks from conception to production
Continuous scale: seamlessly ramps up to peak traffic of 22k
Concurrent Requests
Event driven architecture maximizes resource efficiency
Reducing cost
of experiment
© 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved.© 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved.
Devote More Resources to Customer Value
Mapbox adds location services to any application with
mapping, navigation, and location search SDKs
Cloud reduces undifferentiated infrastructure focus
Productivity: Allowed developers to focus more on runtime
functionality and less on infrastructure management
Cleaner separation of logging, metrics and security
infrastructure from application code base
Cost: Spot instances and containers cut EC2 cost in half
Reducing cost of
new development
© 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved.© 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved.
Cloud Native Architectures
C-SPPAN accelerates adoption and innovation of
new capabilities
Rekognition use case: automated footage tagging
API access to advanced service capabilities
Built in three weeks
Index against 99,000 people
Saving 9,000 hours a year in labor
Rapid adoption of
new capabilities
© 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved.© 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved.
App Container
Failure Prediction
Outcomes:
*Improved user experience
*95% reduction in on-call
Bad State Predictor Model
Indicates which containers should
be removed before failure
App and system logs used to
train model
Developed by cloud team with no
ML/DL experience
© 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved.© 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved.
Enterprises Are Achieving Massive Scale
with Cloud Native Architectures
Processes
4,000 requests
per second
Processes
half a trillion
validations of
stock trades daily
Reduced the time
to ingest and
process data
for its analytics
pipeline by 97%
Can handle
spikes of 80x
normal traffic
Triggers 1.2 billion
Lambda requests
each month
© 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved.© 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved.
Develop New Ideas Without Limits
Natural language processing on 1.1 million
concurrent vCPUs using EC2 spot instances
1.2M
200K
06:38 21:40
© 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved.© 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved.
FPGA World Record Genome Analysis
Cloud enables the massive scaling of big ideas
Immediate access to programmable hardware-acceleration
using FPGAs at cloud scale
Utilized AWS Batch to provision and orchestrate compute
jobs across 1,000 Amazon EC2 F1 instances
Compute infrastructure cost to analyze genome reduced
to staggeringly low ~$3 per whole human genome
Quickly scaling
winning ideas
© 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved.© 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved.
Achieving Massive Scale Not Massive Cost
Serverless enables quick and agile
product development
>95% decrease in overall deployment and operational costs
Scales up or down for variation in customer request volume
Migrating tasks to Lambda took only a few weeks
Quickly scaling
winning ideas
AWS Lambda serverless architecture enables the FICO Decision
Management Suite (DMS) to perform computations on machine
learning models quickly, cheaply, and efficiently
© 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved.
Thank You!
© 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved.© 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved.

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Transforming Product Development - Transformation Day Montreal 2018

  • 1. © 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved.© 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved. Transforming Product Development Troy Larson Senior DevOps Cloud Architect, AWS Professional Services
  • 2. © 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved.© 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved. Hitting roadblocks trying to drive change Best practices review Development practices need a refresh Reduce cost of failure and experimentation Motivators?
  • 3. © 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved. What we’ll cover: How the cloud is changing product development Modern product development toolkit Achieving organizational flow
  • 4. © 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved.© 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved. Design Thinking Interface to customer and feedback loop DevOps Interface for getting stuff built and released Agile Teaming The organizational glue that keeps release cycle moving continuously Methods and Principles of Modern Product Development
  • 5. © 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved.© 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved. Design Thinking is just… User Centered Design User
  • 6. © 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved.© 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved. Practical Principles: Design Thinking User Centered Design 1. First gain empathy 2. Then frame the problems 3. Now you can ideate 4. Run simple, fast, frugal tests Bring the outside in Pinpoint the pain point Radical ideas, real impact Build to learn
  • 7. © 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved.© 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved. Agile Teaming Focus: respond quickly to feedback SCRUM Continuously groomed backlog No changes to work plan made during sprint Product increment: must be completed, integrated and tested Agile Principle Learning over following a plan Each Agile framework has a way of bringing feedback into its workstream
  • 8. © 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved.© 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved. Agile Teaming Focus: respond quickly to feedback KANBAN Finish task and pull forward next work item Uses work-in-progress (WIP) limits and cycle-time to manage flow of new development Adapted from Toyota Production System Agile Principle Learning over following a plan Each Agile framework has a way of bringing feedback into its workstream
  • 9. © 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved.© 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved. Agile Teaming Focus: respond quickly to feedback XP - Extreme Programming Emphasizes technical excellence as a way to remain agile Pair programming and code reviews are common methods Frequent checkpoints—allows for constant feedback on customer requirements Agile Principle Learning over following a plan Each Agile framework has a way of bringing feedback into its workstream
  • 10. © 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved.© 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved. Practical Principles: Agile 1. Rip the band-aid off, but have mercy 2. Keeping it real…and small 3. Show something every sprint 4. Trap: Agile by the book Use release maps Two pizza team model Power of the demo Find your Agile center
  • 11. © 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved.© 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved. DevOps Focus: promote and enable fast feedback All of these reduce cycle time and allow builders to focus on product, quickly deploying and collecting feedback DevOps Principles Automate all things Eliminate handoffs Establish guardrails
  • 12. © 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved.© 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved. Putting the Pieces Together: Finding Organizational Flow DevOpsAgile Teaming Design Thinking
  • 13. © 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved.© 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved. MVP Minimum Viable Product: What is the smallest thing you can test to prove the unproven parts of your idea Start with value hypothesis and growth hypothesis Run small experiments to see if there is both value and demand Bias towards many small tests vs. larger, extended ones Persevere or pivot early based on results “One accurate measurement is worth more than a thousand expert opinions.” —Admiral Grace Hopper
  • 14. © 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved.© 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved. Project, Product, or Business KPI? Methods to manage your product/technology portfolio Product Continuous development Customer defines roadmap Measured by output and outcomes Project Pre-defined requirements scope and schedule Deliver what was planned Measured by output Business Objective Maximize a strategic KPI Types of KPIs: Minimize waste, increase conversion Measured by outcomes
  • 15. © 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved.© 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved. Project, Product, or Business KPI? Project Team Product Team Objective Team Scope Defined set of requirements Ongoing creation/ enhancement of product Business objective Success Milestone adherence User satisfaction, marketing objectives KPI Timeframe Defined beginning and end Ongoing Continuous evaluation of business case Involvement Implement requirements Gather, implement feedback Test, measure, repeat Tools Gantt chart Roadmap Impact map/dashboards
  • 16. © 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved.© 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved. Typical Release Testing Most Tests Occur Late In Process Concept Dev Deployment Functional Acceptance Performance Security/ compliance Production Monitor Respond to defects/ incidents
  • 17. © 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved.© 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved. Continuous Testing Always Be Testing Development Functional Acceptance Performance Security/compliance Concept Hypothesis A/B MVP Deployment Functional Acceptance Performance Security/compliance Canary Production Prod testing Chaos engineering User testing feedback
  • 18. © 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved.© 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved. How Amazon Achieves Flow Working backwards From the customer Microservices Speed and agility Two pizza teams Run what you build
  • 19. © 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved.© 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved. Monoliths: Slow and Rigid Delivery PipelineMonolithic ApplicationDevelopers …{ } …{ } …{ } …{ } …{ } …{ } …{ } …{ } …{ } Build Test Release
  • 20. © 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved.© 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved. Microservices: Speed and Agility Delivery PipelineMicroservicesDevelopers …{ } …{ } …{ } …{ } …{ } …{ } …{ } …{ } …{ }
  • 21. © 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved.© 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved. Microservices Principles Highly-decoupled Single purpose API-basedhttp://
  • 22. © 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved.© 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved. Impact of Cloud on Product Development Reducing cost of failure Quickly scaling winning ideas Rapid adoption of new capabilities
  • 23. © 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved.© 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved. Reducing Time-to-Market for New Ideas Agero created the MileUp app and used crash prediction models to speed up emergency response Cloud enables quick testing of unproven concepts Quick time to market: 8 weeks from conception to production Continuous scale: seamlessly ramps up to peak traffic of 22k Concurrent Requests Event driven architecture maximizes resource efficiency Reducing cost of experiment
  • 24. © 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved.© 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved. Devote More Resources to Customer Value Mapbox adds location services to any application with mapping, navigation, and location search SDKs Cloud reduces undifferentiated infrastructure focus Productivity: Allowed developers to focus more on runtime functionality and less on infrastructure management Cleaner separation of logging, metrics and security infrastructure from application code base Cost: Spot instances and containers cut EC2 cost in half Reducing cost of new development
  • 25. © 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved.© 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved. Cloud Native Architectures C-SPPAN accelerates adoption and innovation of new capabilities Rekognition use case: automated footage tagging API access to advanced service capabilities Built in three weeks Index against 99,000 people Saving 9,000 hours a year in labor Rapid adoption of new capabilities
  • 26. © 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved.© 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved. App Container Failure Prediction Outcomes: *Improved user experience *95% reduction in on-call Bad State Predictor Model Indicates which containers should be removed before failure App and system logs used to train model Developed by cloud team with no ML/DL experience
  • 27. © 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved.© 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved. Enterprises Are Achieving Massive Scale with Cloud Native Architectures Processes 4,000 requests per second Processes half a trillion validations of stock trades daily Reduced the time to ingest and process data for its analytics pipeline by 97% Can handle spikes of 80x normal traffic Triggers 1.2 billion Lambda requests each month
  • 28. © 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved.© 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved. Develop New Ideas Without Limits Natural language processing on 1.1 million concurrent vCPUs using EC2 spot instances 1.2M 200K 06:38 21:40
  • 29. © 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved.© 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved. FPGA World Record Genome Analysis Cloud enables the massive scaling of big ideas Immediate access to programmable hardware-acceleration using FPGAs at cloud scale Utilized AWS Batch to provision and orchestrate compute jobs across 1,000 Amazon EC2 F1 instances Compute infrastructure cost to analyze genome reduced to staggeringly low ~$3 per whole human genome Quickly scaling winning ideas
  • 30. © 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved.© 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved. Achieving Massive Scale Not Massive Cost Serverless enables quick and agile product development >95% decrease in overall deployment and operational costs Scales up or down for variation in customer request volume Migrating tasks to Lambda took only a few weeks Quickly scaling winning ideas AWS Lambda serverless architecture enables the FICO Decision Management Suite (DMS) to perform computations on machine learning models quickly, cheaply, and efficiently
  • 31. © 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved. Thank You!
  • 32. © 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved.© 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved.