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[ the now revolution ]




   @ambercadabra and @jaybaer (in absentia)
Monday, August 16, 2010
[ business has changed. ]




Monday, August 16, 2010
[ then ]




Monday, August 16, 2010
[ now ]
Monday, August 16, 2010
Monday, August 16, 2010
[ the now revolution ]
Monday, August 16, 2010
[ culture ]




Monday, August 16, 2010
Monday, August 16, 2010
solidarity of purpose




Monday, August 16, 2010
solidarity of purpose
                           demonstrated trust




Monday, August 16, 2010
solidarity of purpose
     demonstrated trust
laboratories & feedback loops




Monday, August 16, 2010
solidarity of purpose
      demonstrated trust
laboratories & feedback loops
  diversity of people & ideas


Monday, August 16, 2010
solidarity of purpose
      demonstrated trust
laboratories & feedback loops
  diversity of people & ideas
        reward systems

Monday, August 16, 2010
[ talent ]
Monday, August 16, 2010
Monday, August 16, 2010
curiosity




Monday, August 16, 2010
curiosity
                          enthusiasm




Monday, August 16, 2010
curiosity
                          enthusiasm
                          innovation




Monday, August 16, 2010
curiosity
                          enthusiasm
                          innovation
                          motivation




Monday, August 16, 2010
curiosity
                           enthusiasm
                           innovation
                           motivation
                          collaboration




Monday, August 16, 2010
curiosity
                           enthusiasm
                           innovation
                           motivation
                          collaboration
                           translation


Monday, August 16, 2010
curiosity
                           enthusiasm
                           innovation
                           motivation
                          collaboration
                           translation
                            humility

Monday, August 16, 2010
curiosity
                           enthusiasm
                           innovation
                           motivation
                          collaboration
                           translation
                            humility
                           awareness
Monday, August 16, 2010
Monday, August 16, 2010
[ nimble communication
                    and coordination ]



Monday, August 16, 2010
who owns it?
Monday, August 16, 2010
team
                                    leads
                           team              team
                                             leads
                           leads


                          team
                                   council
                                               team
                          leads
                                               leads

                                     team
                                     leads




Monday, August 16, 2010
good wiring




Monday, August 16, 2010
[ answering the new telephone ]




Monday, August 16, 2010
listening intersections
Monday, August 16, 2010
Monday, August 16, 2010
[ response-ability ]




Monday, August 16, 2010
the humanization highway




Monday, August 16, 2010
volunteer armies
Monday, August 16, 2010
[ build a re extinguisher ]




Monday, August 16, 2010
when to yell ‘ re’




Monday, August 16, 2010
design a response plan




Monday, August 16, 2010
[ make a calculator ]
Monday, August 16, 2010
Monday, August 16, 2010
awareness.




Monday, August 16, 2010
awareness.

                            sales.



Monday, August 16, 2010
awareness.

                            sales.

                           loyalty.

Monday, August 16, 2010
traf c from social
                                 sites
   awareness                 new visitors
                            content views


                          social touchpoints
                            offer response
               sales         unique leads
                            point of need


                           sentiment increase

          loyalty          content interaction
                             positive reviews
                            customer service

Monday, August 16, 2010
[ now is real. ]




Monday, August 16, 2010
[ now is real. ]




                           @ambercadabra | @jaybaer
                             http://bit.ly/sofreshclt

Monday, August 16, 2010

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