2. Al Thaqafah IT Solutions is an End to End IT solutions co. offering a comprehensive range of services to
clients across the across the Kingdom of Saudi Arabia.
We utilize our experience in large scale projects and bring value to our customers with our domain experi-
ence, management and technical expertise.
Our Global Practice with ITIL framework adds value by saving money while dramatically improving and
increasing core process capabilities of our customers. We offer an integrated portfolio of IT and IT
enabled services delivered through a proven GLOCAL (Global and Local) model. Al Thaqafah today
operates out of 5 locations worldwide in US, Middle East and India.
Our certiﬁed skills in IT consulting and integration combined with strategic alliances with world-wide
leaders help us offer BEST IN CLASS services to our Clientele.
AL THAQAFAH IT SOLUTIONS has highly skilled experienced team Specialized in IT Infrastructure Solutions,
Hardware and Software sales , ERP, Software Development, and Rugged Computing solutions..
AL THAQAFAH IT SOLUTIONS
4. TECHNOLOGY PRODUCT SALES
Al Thaqafah is a value added reseller of hardware and software products from the Communica-
tions, Information Technology and Packaged Business Solutions industries.
We offer a powerful product line-up built around suppliers who have consistently exceeded
market standards and offer superior performance, innovation, value and quality that you can bet
your business on,
Our products enable businesses to build strong, dependable computer networks. Our hardware
options encompass the entire network infrastructure; everything from Thin Clients, Computers,
Display Systems, Enterprise Servers, Printing Solutions, Storage Products, Hardware Appliances and
Software solutions that help streamline business operations for greater efﬁciency are also avail-
able. Whether your business needs assistance with accounting, human resource management,
operating systems, systems management, or antivirus, Al Thaqafah has the experience and
expertise on-hand to support.
First-class, end-to-end support is tailored to the needs and goals of each client – a result of Al
Thaqafah’s longstanding relationships with the leading hardware and software producers.
Servers & Blades
6. IT INFRASTRUCTURE MANAGEMENT SERVICES
Make Your Next Implementation Efﬁcient and Hassle-Free
Data centers are the engines that drive every efﬁcient enterprise. That’s why IT departments
devote enormous resources to keep servers and storage devices working without interruption, and
why network administrators are always looking for new ways to improve performance, uptime and
That’s also why Al Thaqafah offers professional Server, Storage and Networking Deployment
services. We can install and conﬁgure your new data center systems to help you save money,
minimize disruption and optimize performance.
Our comprehensive suite of implementation services will get you from purchase order to produc-
tion faster than you ever thought possible:
• Project Management — we provide a single point of contact for comprehensive planning and
execution support throughout every stage of the implementation process.
• Planning — we fully assess the technical requirements of your environment and create a
detailed implementation plan ensuring a fast, surprise-free deployment.
• Installation and Conﬁguration — when your hardware is ready to deploy, Dell-certiﬁed techni-
cians will integrate, conﬁgure and install the products per the implementation plan.
• Product Orientation — we provide your IT staff with detailed information about how your new
systems and software are designed to operate in your environment, so you can keep your data
center running at top efﬁciency.
7. Server Management Services
Our Server Management Service offers consistent, secure and ITIL- compliant support and manage-
ment services for any type of UNIX, Microsoft, Solaris and Linux server infrastructure in enterprise data-
centers. By playing a crucial role in reducing server operational costs, escalating server availability,
improving data protection & enhancing ﬂexibility, we assist businesses hold a competitive edge.
Remote monitoring of servers on a 24×7 basis for fault, security alerts and performance. Proactively
escalate issues to our designated experts and other designated users.
24×7 resolution support for any server issues by real-time access to our server administrators. Remote
access resolution of any type of server problem that occurs.
OS patch management & Periodic and real-time inspection for susceptibilities on servers. Identify
probable safety vulnerabilities and solve them
Remote resolution of server issues on a 24×7 basis for fault, performance, and safety issues
Proactively backup the important data stored in your servers, and provide instant retrieval. In case of
vital data loss or failure of storage.
Tracking and reporting all the activities of users on vital servers. Identify doubtful activities and take
required corrective actions.
Server Migration/Up gradation Services
Al Thaqafah’s expert and secure services smooth migration
Swiftly, Safely and Securely.
Our individually assigned project managers efﬁciently and securely transition client servers, with no
compromise or loss of data. We leave nothing to chance – planning extensively and implementing
That’s why we call our migration/ Up gradation services “Guaranteed Safe Passage.”
Physical Server Migration
Virtual Server Migration
Physical to Virtual Server Migration
8. Desktop Management
From 1st line trouble-shooting through to advanced 3rd line support we’ll work with you to resolve
even the most complex technical problems. Here’s a few of the reasons customers ask us to provide
their technical support:
Technical expertise – our large, independent Professional Services organization has been looking after
complex IT infrastructures for more than 10 years. Our technical consultants have multi-vendor skills
and are trained to the highest levels.
Multi-vendor support – because our technical skills cross many hardware and software vendors we
can meet all of our customers’ IT support needs via a single contract. This means you don’t need to
manage multiple contractors and don’t need to get multiple suppliers involved to resolve issues that
span more than one technology.
On-demand support – our customers value our responsive approach. When they need our help
we’re there for them, on the phone or on-site. Because of our strategic partner relationships we also
have priority escalation agreements in place with key vendors.
Al Thaqafah Managed Services provides tailored service-level agreements (SLAs) that support your
everyday service requirements, as well as your longer-term application management strategy.
We assign a dedicated service level manager to your account to manage all services related to your
Al Thaqafah solutions, as well as third-party applications, integrations, and customizations. You also
get access to a ﬁrst-line, skilled service desk team who speak your native language. Your SLA covers
system help, system control, customization care, and IT management.
Al Thaqafah Application Management Services helps companies like yours:
Gain guaranteed availability of skilled people
Get a single point of contact for system and application management
Monitor all components – Early Warning
Improve management of daily operational systems
Solve Technical Incidents and Problems
Backup & Restore Management
Install routine software patches and feature packs
9. DATA CENTER SERVICES
Our Expertise Helps to Convert Challenges of Setting up a Data Center into realty
In order to build a data center that can meet the challenges of the safety & security, we always follow
• Infrastructure: It included place, security, power, air conditioning and growth plan
• Internet Service Provider: We make sure about the performance, availability and scalability
• Management Tools: Auto monitoring, human support, and troubleshooting
• Hardware: Selection of hardware as per application requirements
The aim is to provide customers with the physical environment, server hardware, network connectivity and
technical management skills necessary to keep Internet businesses up and running 24 hours a day, 7 days
a week. The ability to scale is essential, allowing businesses to upgrade easily by adding bandwidth or
server capacity on demand.
Power Consumption / Speciﬁcation: Main power to an Internet data center should be supplied by the
regional electric power utility. To reduce trust on one feed, separate feeds into the data center are recom-
mended. Minimum, two-fold ﬂexibility should be provided in the form of UPS to each area. Additionally,
diesel generator backup should start automatically within seconds after a main power source failure.
Data Center Access Control & Security: Building and network security is a highly visible component of
service and very important to customers. With that in mind, a robust security policy supported by a work-
able set of procedures, skills and tools is essential. The security policy must manage access to the data
center and monitor activity within the building.
Physical access to technical suites and other areas of the building should be controlled and monitored on
an ongoing basis, preferably by a swipe card facility to maintain and control access to restricted areas.
Fire Control: The building must be protected by a fully automated ﬁre detection and suppression system
before damage occurs.
10. Climate Control / Air Conditioning: Equipment performance and life span can be signiﬁcantly
improved by housing the system under optimum environmental conditions. Typically, this should
be around a constant 68° F., plus or minus 3° F., with humidity at a constant 45%-50%.
System Infrastructure: Designing network access into the data center requires signiﬁcant com-
mercial and competitive consideration—greater ﬂexibility is gained by having multiple carriers.
Products such as, Servers, load balancers, ﬁrewall, Routers and switches should be studied and
It is must to understand the server platforms, to provide seamless interoperability with the oper-
ating systems, development tools and applications needed to run a successful data center.
Service Monitoring and Maintenance: The major selling point for dedicated managed services
is the ability to provide standard service monitoring facilities and to offer customers more proac-
tive monitoring and auto-correction of faults. This requires the deployment of the appropriate
monitoring tools and software. These services can be provided on a chargeable basis, with
customers paying a monthly fee to have the tasks carried out over and above the basic moni-
System Backups /High Availability: High Availability should be provided for all critical products
which include Server, Firewall Routers, and Switches & ISP. In order to be more effective, it is
essential that any backup solution deployed is capable of backing up ﬁles and tables that may
be open at the time the backup is made.
AL THAQAFAH Make sure that a physical and technical environment that offers the highest
levels of reliability and ﬂexibility to its clients. Data center must provide the physical environ-
ment, network connectivity, technical skills and server hardware necessary to keep servers up
and running 24 hours a day, 7 days a week.
11. SERVER VIRTUALIZATION
Virtualize your data center conﬁdently and securely. Our agile data infrastructure delivers
unprecedented scalability, continuous operations, and intelligent storage management for
immediate response to business opportunities.
Enterprises are faced with explosive data growth and must completely adopt data center
virtualization to enable a scalable, dynamic infrastructure that automatically maintains
performance levels at the lowest cost. Today's global business environment requires nonstop
access to data and a fully no disruptive operational environment. In addition, enterprises
need to change how they procure IT resources and manage and analyze their data for
faster time to market, higher quality of service, and better business decisions.
Change the economics of data center virtualization with the agile data infrastructure. You
get a ﬂexible, efﬁcient storage foundation that facilitates 100% data center virtualization
• No disruptive scalability, data mobility, and operations
• Intelligent policy-based management throughout your entire application lifecycle
• A shared virtual infrastructure that supports multiple platforms, applications, and data
Leverage our tightly integrated solutions to optimize your VMware ® environments and
virtualizes the business-critical applications that run on them, including:
Microsoft SQL Server ®
Microsoft SharePoint ®
Al Thaqafah is specialized Consulting and Integration partner of VMware ®
We combine products/technologies from global technology lead-
ers and combine them with our best-of-breed professional services
to create and rapidly deploy customized solutions for your unique
requirements. We have forged strategic partnerships with global
13. Head Office – Jeddah, KSA :
414, 4th Floor, Business Plaza, West
Madina Road, Jeddah, KSA
Phone: +966 2 614 1087
311B, Al Nakheel Building,
P.O Box - 126830,
Phone.: +971 4 3342171
Fax: +971 4 3348182
Cory lake Drive
Tampa, Florida 33647
Phone: +1 813 902 2262
Sales and Support:
Phone: +966 560 555 750
Website : www.atit-solutions.com