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90 day technical managed services
- 1. 1Copyright © 2016. Infor. All Rights Reserved. www.infor.comInfor Confidential 90 Day Technical Managed Services for ON PREM Implementations
- 2. 2Copyright © 2016. Infor. All Rights Reserved. www.infor.comInfor Confidential Agenda OPPORTUNITY LANDSCAPE WHATS INCLUDED SERVICE LEVEL DEFINITION
- 3. 3Copyright © 2016. Infor. All Rights Reserved. www.infor.comInfor Confidential ON PREM • Upgrading to a Newer Version • Net New Customers • Customers GOING LIVE • Post Go Lives Key Criteria Customers that need to… • Set up Infor Environment • Require Test, Dev and Prod environment • Database backup recovery for UAT/Go Live • Product Patch Application • Dedicate Resources and Time Opportunity Landscape
- 4. 4Copyright © 2016. Infor. All Rights Reserved. www.infor.comInfor Confidential 90 Day Technical Managed Services ( What's Included) System Administration HelpdeskData RefreshHealth Checks • Log Management • Application Server management • User / Role Management • Patch Deployment • Technical Incident Management • Hotline for Priority 1 • Collaboration with Xtreme Support • Application Roll out Management • Database Management • Database Patch Management • Health Checks • Continuity/Availability • Application Performance Management
- 5. 5Copyright © 2016. Infor. All Rights Reserved. www.infor.comInfor Confidential Service Level Definition Service Window Response Time Maintenance WindowStandby Window • Monday to Friday( 8x5) • Optional Weekend Support • Call Priority 1 - < 1 Hour • Call Priority 2 - < 2 Hours • Call Priority 3 - < 4 Hours • Call Priority 4 - < 8 Hours • Scheduled Maintenance • Once a Month • Priority 1 Support • 24x7 Standby Support * * Contingent on Annual Support Contract Terms
- 6. 6Copyright © 2016. Infor. All Rights Reserved. www.infor.comInfor Confidential Copyright © 2015. Infor. All Rights Reserved. www.infor.com 6Infor Confidential Thank you
Editor's Notes
- Disruptive Cohesive team with shared vision Headquartered in New York’s Silicon Alley Expanding and modernizing products
- Solution Definition: What comprises the suite in terms of functionality and benefits Pricing and Transaction: How the pricing will be calculated and transactions handled Sales & Delivery Process: How the deployment works Demand Gen & Sales Content: What’s available to help you build opportunities and have strong sales cycles Q&A
- Key talking points: Comprehensive set of services Designed to meet our customers’ need at every stage of their engagement Allows us to provide whatever level of support our customers require Deep experience – product, industry, cloud, global Goal is to accelerate adoption and optimize ROI The Infor Services group offers a comprehensive set of services designed to help our customers make technology a competitive advantage. Our goal is to not just meet our customers’ needs but also anticipate them, providing them with solutions to problems they never knew they had and opening their eyes to opportunities for innovation that Infor’s product and industry expertise and breadth of resources empower us to see. We deliver on this vision by offering services that surround customers with everything they need to be successful
- Key talking points: Comprehensive set of services Designed to meet our customers’ need at every stage of their engagement Allows us to provide whatever level of support our customers require Deep experience – product, industry, cloud, global Goal is to accelerate adoption and optimize ROI The Infor Services group offers a comprehensive set of services designed to help our customers make technology a competitive advantage. Our goal is to not just meet our customers’ needs but also anticipate them, providing them with solutions to problems they never knew they had and opening their eyes to opportunities for innovation that Infor’s product and industry expertise and breadth of resources empower us to see. We deliver on this vision by offering services that surround customers with everything they need to be successful