3. •We love to eat homely food.
•Managers - tight schedule - no way.
•Job in Mumbai ! ! ! ! But possibility is there.
•That is DABBAWALAS….
4. He is a person in the Indian city
of Mumbai whose job is to carry
and deliver freshly made
food from home in lunch boxes to
office workers.
5. •Started in 1890
•Dietary laws dedicated by religious beliefs
varies.
•British welcomed and encouraged the
establishment of dabbawalas.
•First attempt is to unionize dabbawalas- 1930-
Mahadev Havji Bache.
6. •1956- Nutan Tiffin Box Suppliers Charity
Trust.
•1968- Mumbai Tiffin Box Carrier Association
registered.
•Now 5000+ dabbawalas.
•Most of them are uneducated
7. • "Time Is Money, Unity Is Power”
• “No Excuses: Duty First”
• “Error is Horror”
• “Co-Ownership”
19. PLANNING
• From where, when and how many dabbas have
to be picked from a particular area.
• Who has to go where and at which station the
dabbas have to be assembled.
• By whom the boxes have to be collected and
returned back.
• What should be the timing for the entire
process.
20. • What should be the means of transport
• They also have to plan about their coding
strategy so that they differentiate between
the dabbas.
21. CO-ORDINATION
• Daily one set of dabbawallas collects the Tiffins
from the homes, another set unloads at the
station and the third set sorts it out and deliver it
• Each group teams up with the other for
deliveries. The dabbas reach at the right place
because of the remarkable co-ordination
between these people
22. STAFFING
• There’s no criteria as such for staffing the
members. Generation after generation people
involve themselves in this business. The
dabbawallas generally hail from neighboring
villages
• There’s no retirement age and people work as
long as they want.
23. CONTROL
The dabbawallas put control on themselves by
following the discipline which is:
• No alcohol drinking during business hours.
• Wearing white cap during business hours.
• Carry identity cards.
25. The onward and return journey..
• 10:35-11:20 am : load the wooden crates filled
with Tiffin's
• 11:20-12:30 pm : At this stage the unloading
takes place at a destination station
26. • 1:15-2:00 pm :The dabbawalas pick up the tiffins
from the offices which they had delivered.
• 2:00-2:30 pm : The group members meet for the
segregation as per the destination suburb.
27. • 2:48-3:30 pm : The return journey by train where
the group finally meets.
• 3:30-4:00 pm : The groups then sort out the
tiffins as per the origin area.
28.
29. Keep operational cost as low as possible
•No big office to maintain and ad budgets. But cycles, hand carts
and local trains.
Keep capital investment bare minimum
•Investment is the hard work, honesty, promptness and time
management.
•Easy to maintain cycles- fuel is free air (GOD given fuel)
30. Just serve your customers- nothing else
•Dabbawalas always deliver food on time- even during heavy
rains- without wearing a watch.
31. Never deviate from your core competency
•Be “ Master of one trade rather than jack of all.”
32. Co-operation inside- Competition outside
Competition is only up to collection. Profit is shared equally
within each group after deducting expenses.
Commitment – the motto
Get committed - Be the best
33. Know the implication of Failure
•Customer will get angry
•If vegetarian gets non vegetarian dabba, then big problem!
34. Abandon Bad Customers
•Bad customers affect the operation and profitability from
existing customers.
Penalize the employees for non
compliance
•Dabbawalas are penalized for not wearing Gandhi Topi,
not pre-informing leave and misbehaving with customers.
•Discipline is one of the main reasons of dabbawala
success.
36. Home made food is best for health and because health is
wealth.
•Home made food is cheaper.
•Dabbawalas can deliver us good quality home like
lunch from good quality restaurants.
•Safety
•High performance and accuracy match Six Sigma
Standards
37. Contd….
•Dabbawalas never go on strike.
•By taking their service we are providing direct
employment to 5000+ Dabbawalas and many of their
dependent families.
38. •World record in best time management.
•Name In “GUINESS BOOK OF WORLD RECORDS”.
• Registered with Ripley's “ believe it or not”.
•Dabbawalas are mostly invited by Management colleges
, hospitality colleges, educational institutes , private &
multinational organizations and government and semi
government companies for delivering lectures.
•The Prince Charles was presented with a small momento
accompanied with a garland, a Gandhi topi & a trophy by
the dabbawalas.
