1. Curriculum Vitae
PERSONAL INFORMATION Anca Andor
Via Cestio Gallo 7, 00174 Roma (Italy)
+393298834103
anca_andor@yahoo.com
WORK EXPERIENCE
7 Jan 14–Present Warranty claims assessor
MSX INTERNATIONAL HOLDING ITALIA SPA, Torino (Italy)
Technical Consultant for Fiat Group; evaluation and analysis of automotive warranty claims for the
German market
15 Jun 13–15 Aug 13 Multilingual Customer Service
Grand Cru S.r.l., Roma (Italy)
1 Sep 09–31 May 13 Workshop coordinator
Motor Hobby S.r.l., Baia Mare (Romania)
Damage cost evaluation utalising Audatex system;
Vehicle receipt and registration;
Accounts, Record keeping and Repair/ Insurrance documentation;
Liaison to the customers and suppliers
15 Feb 08–30 Aug 09 Distribution sales representative
C&S Distribution S.r.l., Baia Mare (Romania)
Sales client liaison;
Receiving client orders;
Receipt customer payments
1 Feb 04–1 Feb 06 Administrative secretary
Organizzazione Caritas, Baia Mare (Romania)
General secretarial responsabilities to the Company Manager
1 Jan 03–30 Jan 04 Economist
Taramon Met S.r.l., Baia Mare (Romania)
Record accounting
1 Feb 01–15 Dec 02 Sales representative
Bulzan Impex S.r.l., Baia Mare (Romania)
Sales representative for industrial products
EDUCATION AND TRAINING
1 Oct 95–15 Jun 01 Degree in International Economical Transactions EQF level 6
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2. Curriculum Vitae Anca Andor
University of Economical Sciences " Babes-Bolyai", Cluj-Napoca (Romania)
International Economical Relations
1 Oct 95–15 Jun 01 Certificate- German Correspondence "Centro Lingus"
University of Economical Sciences "Babes-Bolyai", Cluj-Napoca (Romania)
German Commercial Correspondence
15 Sep 91–15 Jun 95 High School Diploma
High School "Gheorghe Sincai", Baia Mare (Romania)
Specialising in information technology
15 Sep 91–15 Jun 95 Diploma in software operation
High School "Gheorghe Sincai", Baia Mare (Romania)
Profile software operation
PERSONAL SKILLS
Mother tongue(s) Romanian
Other language(s) UNDERSTANDING SPEAKING WRITING
Listening Reading Spoken interaction Spoken production
English C2 C1 C1 C1 C1
German C1 C1 C1 C1 C2
Diploma di corrispondenza commerciale
Italian C1 C1 C1 C1 C1
Levels: A1/A2: Basic user - B1/B2: Independent user - C1/C2: Proficient user
Common European Framework of Reference for Languages
Communication skills Excellent ability to integrate and florish in multilingual, multinational work environments;
Efficient organisational skills gained over many years experience with proven positive results in
coordinisation, administration and liaision activities
Organisational / managerial skills Organisational skills in the expansion and improvement of Company activities and targets;
Excellent customer relation skills
Job-related skills Commited to the improvement of customer service and company profitability employing tact and
diplomacy to achieve outstanding results
Computer skills Proficient in:
-automotive parts systems;
-Audatex;
-Microsoft Office;
-Internet Navigation;
-Word- Excel Systems
Other skills Sport activities and literature socialising
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3. Curriculum Vitae Anca Andor
Driving licence B
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