1. ANDREA PETERS
Phone: 0417 606 995
Email: andrea.peters66@gmail.com
PROFESSIONAL PROFILE
I am an AdministrationandCustomerServiceprofessional with34yearsexperience inall aspectsof
administrationandclientsatisfactioninavariednumberof industries.
I have had extensive experience withinanoffice environment. My previousrolesdemandedahigh
level of communicationskillsandthe abilitytobuildrapportwithmyclientswitha genuinecaring
attitude enablingme toidentifytheirrequirementsanddesiresresultinginexceptionalcustomer
satisfaction.
I have the abilitytoadapt ina fast pacedenvironmentwhilstmaintainingefficientprocessesand
proceduresandguidance tomy colleagues.
The broad experience Ihave gainedinmypreviousrolesandmypassionforclientbasedsatisfaction
makesme an ideal candidate foryourorganisation.
EXPERIENCE
Termi Home & Commercial
2014 - Present
Account Manager – Real Estate & Body Corporate
The primary objective of my role is to maintain strong client relationships, ensuring efficient
time management and response times, with strong organisation skills maintaining that the
correct technicians and associated equipment are applied in conjunction with a strong
knowledge of scheduling to guarantee time efficiency. I have a large client base both in the
real estate and body corporate arena but also a number of government agencies such as
Defence Housing Australia.

2. Responsibilities
 Customer Service & Communication
 Liaising with Property & Body Corporate Managers & Government Agenices.
 Scheduling of Technicians Services / Jobs – using myflo software
 Entering & Maintenance of Commercial Contracts
 Invoicing & Receipting of Invoices
 Telephone & Sales enquiries
 Preparation & negotiation of quotes
 Call Centre Experience
Achievements
Exceptional client satisfaction.
Implementation of new procedures and processes to ensure quality delivery of service
whilst maintaining a positive and high level of staff morale
Sun City Air Conditioning
Administration Assistant
July 2013 – January 2014
My employment with Sun City Air Conditioning was a fulfilling but temporary role due to the
sale of the company of my previous employer at Service 1 Pty Ltd.
 Dealingwithcustomerssalesenquiries
 SchedulingService Technicians
 Orderingandreceiptingof stock
 Invoicing
 Dailybankingandreconciliation
 Data Entry
 Quotingforrepairsand newinstallations
 Preparationof all relevantdocumentation
 Telephone salesandenquiries

3. Service 1 Pty Ltd (Air Conditioning Maintenance & Service)
July 2008 – April 2013
Administration Manager
Administration Assistant
Initiallyemployedasan AdministrationAssistant. FromDecember2010 I waspromotedtothe
positionof AdministrationManager. The objective of thispositionwastoco-ordinate,organise and
supervise all administrativeactivitiesacrossthe organisation. Responsibilitiesincludedco-ordinating
office activities,supervisingsupportstaff,administrative supporttomanagementandstaff and
liaisonwithseniormanagementandstakeholders. Thisrole heldresponsibilityfordeveloping
administrative managementsystemstoimprove organisationalefficiency. Confidentialityand
professionalism wasessential tothisrole.
Responsibilities
 QuarterlyMaintenance ContractUpdate Reporting(contracts – current,pending,heldlost
etc)
 Delegatingworkandworkloadplanningfortechniciansandapprentices
 Supervisingthe workof administrationstaff,monitoringthe workloadandworkrate
 Create and maintainaccurate reportsforweeklytimesheetsforall staff
 Preparationof monthlymanagementreports
 LiaisingwithSuppliers
 Meetand reportto seniormanagementtoreview office performance
 Reviewoffice expenditure
 Quotingforrepairsas pertechniciansreports (liaisingwithsupplierstechnical support)
 Parts receivingandordering
 Providingadministrative supporttothe Service Managerand technical staff
 Monitoringcollege bookingsande-profilingrequirementsforapprentices
 ReceivablesandPayablesreconciliation(MYOB)
 Dailyreconciliationof bankaccount
 DebtCollection
 Schedulingof all TechniciansjobsusingTSM– The Service Manager
 EnteringandMaintenance of Commercial Contracts
Achievements
High level of customer satisfaction and relationship building. Increasing client base.
Strong staff morale.
Time and financial efficiency in geographically scheduling

4. Peters Camera House
Owner
October 1992 – July 2008
Beinga Directorof thiscompanyensuredthatmy role encompassedall aspectsof businessfrom
customersalesandservice,tostaff managementandfinancial reportingandstockmanagement.
 Recruitmentandtrainingof all staff (sales)
 Managing a teamof 15-20 staff and monitoringall proceduresof business
 Customerservice andsalesassistance
 Regularstockaudits
 Inventoryandstockcontrol
 Staff rosters
 All Payroll and Superannuationrequirements
 Reconciliationof Debtors&CreditorsStatements
 ProblemResolution,liaisingwithcustomerscomplaintsand workingtowardspositive
outcomesforclients
Office of the Premier of Queensland
Office of the Leader of the Opposition
November 1982 – October 1992
In bothof the above positions,IworkedasanExecutive Secretarywithinthe Office of the
Premierandthenthe Leaderof the Opposition,reportingdirectlytothe Premier’sPersonal
AdviserandPressSecretary,andthe Leaderof the Oppositionhimself.
 The role demandedanextremelyhighlevel of trustandconfidentiality
 Preparationof official DocumentsandliaisingwithMinisterial Officesandthe Cabinet
Secretariat
 Highspeedkeyboardskillswith98% accuracy
 FormattingandPreparationof mediaReleases
 DiaryManagement
 Excellentpersonal presentationandpunctuality
 Travel Arrangements

5. ADDITIONAL & TRANSFERABLE SKILLS
 Excellentwrittenandverbal communicationskills. The abilitytointerpretinformationand
applythe necessarysalesprocesses –identifyingthe clientneedsandopportunities
 All browsertechnology
 MYOB Accounting&MYOB Retail Manager
 TSM- The Service Manager
 Myflo– Trades& ServicesSchedulingSoftwarePackage
 Servicepro –SchedulingSoftwarePackage
 JobManager Software
COMMUNICATION
 Consulting
 Communicating with influence
 Internal & external liaison
 Multi-level communication
 Listening, understanding and acting on oral communication
 Resolution of customer / client complaints and misunderstandings
PERSONAL DATA
 Health Excellent
 Fitness Excellent
 Status Divorced
 Interests Music, health & fitness, reading
REFERENCES
Upon Request