Ce diaporama a bien été signalé.
Phone: 0417 606 995
I am an AdministrationandCustomerServiceprofessional with34yearsexperience inall aspectsof
I have had extensive experience withinanoffice environment. My previousrolesdemandedahigh
level of communicationskillsandthe abilitytobuildrapportwithmyclientswitha genuinecaring
attitude enablingme toidentifytheirrequirementsanddesiresresultinginexceptionalcustomer
I have the abilitytoadapt ina fast pacedenvironmentwhilstmaintainingefficientprocessesand
proceduresandguidance tomy colleagues.
The broad experience Ihave gainedinmypreviousrolesandmypassionforclientbasedsatisfaction
makesme an ideal candidate foryourorganisation.
Termi Home & Commercial
2014 - Present
Account Manager – Real Estate & Body Corporate
The primary objective of my role is to maintain strong client relationships, ensuring efficient
time management and response times, with strong organisation skills maintaining that the
correct technicians and associated equipment are applied in conjunction with a strong
knowledge of scheduling to guarantee time efficiency. I have a large client base both in the
real estate and body corporate arena but also a number of government agencies such as
Defence Housing Australia.
Customer Service & Communication
Liaising with Property & Body Corporate Managers & Government Agenices.
Scheduling of Technicians Services / Jobs – using myflo software
Entering & Maintenance of Commercial Contracts
Invoicing & Receipting of Invoices
Telephone & Sales enquiries
Preparation & negotiation of quotes
Call Centre Experience
Exceptional client satisfaction.
Implementation of new procedures and processes to ensure quality delivery of service
whilst maintaining a positive and high level of staff morale
Sun City Air Conditioning
July 2013 – January 2014
My employment with Sun City Air Conditioning was a fulfilling but temporary role due to the
sale of the company of my previous employer at Service 1 Pty Ltd.
Preparationof all relevantdocumentation
Service 1 Pty Ltd (Air Conditioning Maintenance & Service)
July 2008 – April 2013
Initiallyemployedasan AdministrationAssistant. FromDecember2010 I waspromotedtothe
positionof AdministrationManager. The objective of thispositionwastoco-ordinate,organise and
supervise all administrativeactivitiesacrossthe organisation. Responsibilitiesincludedco-ordinating
office activities,supervisingsupportstaff,administrative supporttomanagementandstaff and
liaisonwithseniormanagementandstakeholders. Thisrole heldresponsibilityfordeveloping
administrative managementsystemstoimprove organisationalefficiency. Confidentialityand
professionalism wasessential tothisrole.
QuarterlyMaintenance ContractUpdate Reporting(contracts – current,pending,heldlost
Supervisingthe workof administrationstaff,monitoringthe workloadandworkrate
Create and maintainaccurate reportsforweeklytimesheetsforall staff
Meetand reportto seniormanagementtoreview office performance
Quotingforrepairsas pertechniciansreports (liaisingwithsupplierstechnical support)
Providingadministrative supporttothe Service Managerand technical staff
Schedulingof all TechniciansjobsusingTSM– The Service Manager
EnteringandMaintenance of Commercial Contracts
High level of customer satisfaction and relationship building. Increasing client base.
Strong staff morale.
Time and financial efficiency in geographically scheduling
Peters Camera House
October 1992 – July 2008
Beinga Directorof thiscompanyensuredthatmy role encompassedall aspectsof businessfrom
customersalesandservice,tostaff managementandfinancial reportingandstockmanagement.
Recruitmentandtrainingof all staff (sales)
Managing a teamof 15-20 staff and monitoringall proceduresof business
All Payroll and Superannuationrequirements
Office of the Premier of Queensland
Office of the Leader of the Opposition
November 1982 – October 1992
In bothof the above positions,IworkedasanExecutive Secretarywithinthe Office of the
Premierandthenthe Leaderof the Opposition,reportingdirectlytothe Premier’sPersonal
AdviserandPressSecretary,andthe Leaderof the Oppositionhimself.
The role demandedanextremelyhighlevel of trustandconfidentiality
Preparationof official DocumentsandliaisingwithMinisterial Officesandthe Cabinet
ADDITIONAL & TRANSFERABLE SKILLS
Excellentwrittenandverbal communicationskills. The abilitytointerpretinformationand
applythe necessarysalesprocesses –identifyingthe clientneedsandopportunities
MYOB Accounting&MYOB Retail Manager
TSM- The Service Manager
Myflo– Trades& ServicesSchedulingSoftwarePackage
Communicating with influence
Internal & external liaison
Listening, understanding and acting on oral communication
Resolution of customer / client complaints and misunderstandings
Interests Music, health & fitness, reading