1. ANDREW BEWLEY
18 Thyme Avenue, Whiteley, Hampshire
Mobile: 07780 603495 Email: andybewley@gmail.com
LinkedIn: Andrew Bewley Skype: bewers
Originally from a claims and underwriting background, and have been involved in the insurance software
industry for the last 18 years. An accomplished, ambitious and dedicated technology professional with the
overwhelming advantage of being able to bring to bear insurance knowledge to a technical solution, with
demonstrated success in software development, system integration and analysis. Able to provide genuine
commitment to quality and customer satisfaction, demonstrate success in problem solving and a proven
track record with strong attention to detail.
ACQUIRED SKILLSET
 Participating in and running client workshops
 Requirement gathering
 Documenting business requirements
 Driving and challenging business teams
 Application configuration
 Client Training
 Technical testing
 User Acceptance Testing
 Problem Management processes
 Acting as liaison between business units,
technology and support teams
 Writing SQL queries for diagnostic purposes
 Issue identification, tracking, reporting and
resolution
 SDLC
 Model Office
 Problem solving
 Process Analysis
 Change management
 Javascript
 Java
 SQL
 HTML
 XML
 CSS
 JIRA
 Microsoft Office

2. WORK EXPERIENCE
Business Analyst September 2012 to Present
Quindell PLC
Quindell is a leader within Usage & Behaviour Based Insurance globally and is the largest technology
enabled claims outsourcing business for the UK insurance industry.
 Work with clients to analyse and identify improvements to their operational efficiency by
streamlining existing practices and processes and implementing the company’s enterprise claims
solution.
 Proactively communicate and collaborate with external and internal clients to analyse informational
needs and functional requirements, at all levels of staff from decision makers to handlers.
 Collaborate with subject matter experts from the business and technology to deliver a technical
solution that meets the business vision using both my business and technical knowledge and
experience. I am able to analyse options and compromises, to deliver a solution that is technically
sound whilst not losing business benefit as well as analysing tradeoffs between usability and
functional/performance needs.
 Configure and implement insurance solutions to meet client’s needs, including many major insurers
and brokers.
 Employed by Quindell Group to deliver Enterprise claims solution to Strategic and Chartered clients
on behalf of Quindell Enterprise Technology Solutions (QETS).
 In charge of a small team of consultants charged with implementing the company’s ICE
Claims platform to key clients.
 Initially charged with the replacement of First Notification of Loss systemfor AI Claims Solutions
after their takeover by Quindell. AI were subsequently renamed Quindell Business Process Services
(QBPS).
 Worked with a team of business users from QBPS to identify and record the current system
and business processes.
 Identified improvements available through the new ICE System and worked with QBPS to
update their processes, also identified opportunities to improve non systemprocesses.
 Managed change requests through JIRA for both core product changes and user
configuration.
 Managed / Implemented system configuration of non-core development changes which
included:
o Scheme setup
o User configuration / Maintenance
o Screen layout
o Screen flow
o Business rules
o Tasks
o Document Triggers
o Documents using ITP which is third party document generation software.
o Reserving
o Interface Triggers
o Incoming / Outgoing Interface mapping.
 Trained QBPS business users on ICE configuration to enable the business to implement and
maintain their own systemgoing forward.
 Managed Unit and UAT testing.

3.  Key role in Issue identification with particular involvement in the more technical issues
requiring close involvement with the development team.
 Key role in Interface testing including policy data loads, web services and claims extracts.
 Controlled any new changes identified through regular CAB meetings.
 Worked with project manager on release process through to UAT and Production.
 Provided Production support and floor walking immediately post go live.
 ICE system was delivered to QBPS largest work provider and subsequently rolled out to all
the other major work providers since delivering considerable benefits to the business.
 Provided BAU support for scheme setup, user configuration, process improvements due to
lack of technical business user availability at QBPS.
 Worked with RAC Claims Services on the replacement of their ICM claims systemwith ICE Claims. I
have identified below the differences in this project as this was an external client.
 Unlike QBPS which was first notification of loss only this was a full end to end claims system.
 This implementation was for a fleet line of business.
 Two weeks on site at RAC with their SME’s.
 Worked with RAC to identify and raise change requests required to adapt ICE for Fleet as
this was the first fleet client on ICE.
 Regular CAB meetings via conference or on site in Manchester
 As this was a full claims systemadditional configuration was put in place to deal with:
o Supplier Networks
o Service provider allocation.
o Repair management Process.
o Total Loss Process
 Trained a number of RAC staff in ICE configuration and ITP document software to allow them to
maintain exiting and introduce new fleets onto ICE with minimal contact with Quindell.
IT Consultant June 2000 to September 2012
THE INNOVATION GROUP
Innovation Group is a global provider of business process services and software solutions to the insurance,
fleet, automotive and property industries.
 Insurance Software development, configuration and technical support. This includes using a
workflow based configuration tool as well as HTML, Javascript and css.
 Analysis of business requirements, trends and processes. The Identification of opportunities for
improvement and streamlining of the business processes, systems, software and methodologies.
Requirement gathering, planning and project delivery.
 The first major project with TIG was a bespoke claims systemfor RSA
 Ran Model Office sessions with RSA.
 Identified and documented business change requests.
 Worked closely with development team to interpret and implement changes.
 Unit testing.
 UAT Support.
 Generation of system documentation, user manuals.

4.  As TIG grew as a company it led to several company purchases that would steer my role into what I
have been doing for the majority of my IT career. GeniQ who’s software product was a workflow
based configuration tool which allowed business orientated users like myself to configure systems
based on an out of the box solution without the need for developer involvement.
 Functionality that I delivered using the tool was similar to that listed under Quindell but had
more technical aspects.
 Data model creation which meant I needed a good understanding of the underlying data
base structure.
 Screen design allowed for inclusion of JavaScript and HTML.
 Pre and Post screen rules.
Major achievements whilst at TIG:
 Purchase of Motorcare who are a claims outsourcing company who deal with many customers
providing services such as First Notification of Loss through to full claims processing. This led to the
creation of ICM using GeniQ which would replace their existing system. The system is still in use to
this this day
 First Notification of Loss
 Back Office handling
 Service provider maintenance
 Reserving
 Payments and Recoveries including an interface to Sage.
 Document generation
 MI generation using SQL store procedures.
 Numerous Interfaces to external policy systems, extracts to customer claims systems,
Incoming claims and vehicle lookups.
 Member of a team that delivered ICMto CGU (now Aviva) in Canada.
 This involved a large amount of work to tailor a UK claims systemto cater for the differences
in the North American insurance market and gave me a good understanding of what is a
very complicated market compared to the UK.
 As part of this project I spent eight months living and working in Toronto with the client.
 This systemwas subsequently delivered into Allstate, one of the largest insurers in North
America
 Member of a team that delivered ICMinto RAC claims Services.
 Created a Fleet offering for ICM which allowed for expansion of Motorcare business into the
fleet market.

5. Claims Handler 1995 to June 2000
DRAKE INSURANCE
Provider of UK Motor Insurance and International Re-Insurance.
 Joined as a junior claims handler and progressed to become a senior handler.
 Dealing with all aspects of claims including first notification, total loss negotiation, liability
assessment and final settlement.
 My final two years were spent as part of an internal project team who were responsible for the
successful design, build and implementation of a bespoke claims system.
Claims Handler 1992 to 1995
ROYAL SUN ALLIANCE
Motor and Household Underwriter 1989 to 1992
PRUDENTIAL
TRAINING
2010 Scrum Alliance ScrumMaster Training
2005 Prince2 Foundation
INTERESTS
I am a committed family man having become a father in April 2013 and cherish time outside of work spent
with my family.
I regularly play 5 a side football and am a long serving fan of Brighton and Hove Albion as I was born and
lived in Brighton for 35 years.
I have an interest cars and a particular interest in classic cars having owned several MG’s and Mini’s in the
past, a interest now on hold due to family commitments but something to look forward to in later life.
References available on request