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Driving ROI from Google Analytics 2017
- 1. Andy Halko @andyhalko DRIVING ROI FROM ANALYTICS Insivia @insivia
- 2. THINK SMART .ACT BOLD. A growth & innovation agency. DIGITAL BUSINESS Engaging prospects, customers, partners, employees, candidates and investors through digital solutions. Websites + E-Commerce + Portals Interactive + Apps Video + Animation STRATEGIC CONSULTING Organizational vision, lead generation strategy & campaign development to drive top line growth. Market + Audience Analysis Vision + Strategic Development Training + Education INBOUND MARKETING Lead generation and referral tactics built upon expert strategies and focused on constant improvement. Tactical Planning Marketing Campaigns Conversion Optimization
- 4. OPTIMIZING e THE FUNNEL w CAN HAVE ` HUGE ` IMPACT `
- 5. EVERY STEP IN THE PROCESS IS A CHANCE TO WIN OR LOSE CUSTOMERS.
- 9. INTERPRET DO NOT RELY ON SINGLE POINTS OF DATA. ANALYZE LONG-TERM COMBINE DISCOVERIES ALWAYS BE TESTING
- 10. BOUNCE RATE HERE AND GONE. (probably to your competitor) A bounce can be... Clicking a link to a different site Clicking the back button Typing in a new URL Closing a window
- 11. INDIVIDUAL PAGE BOUNCE RATE IS SIGNIFICANTLY MORE IMPORTANT THAN OVERALL SITE BOUNCE RATE WORRY IF OVER 50% KEEP IMPROVING AT 50% AIM FOR 25%
- 12. DETERMINING THE CAUSE EXPERIENCE Overall Design Load Time Distractions Interruptions PRIMARY MESSAGE Message does not match campaign or source. ACTIONS Hidden Navigation No Primary Action Confusing Navigation AUDIENCE Right or Wrong
- 13. PERSPECTIVE FILTERS, SEGMENTS, GROUPING & CUSTOM VARIABLES
- 14. PROFILE FILTERING TYPES OF FILTERS: Your Company Campaigns Channels Regions Devices FOCUS INTO CLEARLY SEE TRENDS
- 15. SEGMENTS & METRICS COMPARE SUBSETS TO SEE IMPACTS
- 16. GROUPING CONTENT SEE PAGES TOGETHER
- 17. CUSTOM VARIABLES ADD YOUR OWN DATA TO VISITORS TYPES OF VARIABLES: Specific Users Subscribers Membership Levels REALLY ANYTHING TO HELP YOU SEE SPECIFIC TRENDS
- 18. GOALS MAKE SURE YOU COUNT THE WINS
- 19. WHAT MATTERS TO YOU ACTION POINTS Call Contact Form Complete Order Where To Buy Event Registration NURTURE POINTS Newsletter Sign-Up Demo Social Connection Download Share Always setup Goals in Analytics & connect third-party software.
- 20. ASSIGN VALUE GOAL Call Contact Form Where To Buy Event Registration Newsletter Sign-Up Demo Download VALUE $ 100 $ 90 $ 150 $ 20 $ 5 $ 50 $ 6 Just because it does not have a direct dollar does not mean it isn’t worth anything.
- 21. SOME CONVERSION OPTIMIZATION BASICS Primary CTAs on every page in prime locations. Simple, easy forms. Keep actions above the fold. Don’t get all fancy wordsmith-y. Less steps. Value. Value. Value. OH, AND… GREAT DESIGN & SMART MESSAGING ALONE CAN MAKE A MAJOR IMPACT ON VALIDATION FOR PROSPECTS
- 22. AUDIENCE THE WHO
- 23. LEARN ABOUT YOUR AUDIENCE Technology Mobile Benchmarking User Flow Demographics Interests Geography Behavior
- 24. DEMOGRAPHICS
- 25. BENCHMARKING
- 27. WHERE PEOPLE COME FROM Channels Treemaps Source / Medium Referrals AdWords Campaigns Search Queries Social Campaigns
- 28. CHANNELS
- 29. TREEMAPS
- 30. INBOUND LINKS
- 32. WHAT ARE PEOPLE DOING Content Landing Pages Exits Site Speed Site Search Events
- 33. CONTENT
- 34. EXITS & FLOW
- 35. EVENTS
- 37. A/B TESTING Compare results between variations.
- 40. OTHER ANALYTICS CLICK, EYE, SCROLL, SOCIAL, SCORING
- 41. HEAT MAPPING Human Psychology plays a big role in usability.
- 42. CLICK + SCROLL TRACKING Visualize how people interact with your site.
- 43. COMBINE INSIGHTS FROM OTHER SYSTEMS Visualize how people interact with your site.
- 44. WEBMASTER TOOLS KEY PHRASES LINKS TO YOUR SITE SITE SPEED CRAWL ERRORS SITEMAPS SEARCH APPEARANCE
- 46. WE JUST SCRATCHED THE SURFACE WHAT QUESTIONS DO YOU HAVE? Andy Halko @andyhalko Insivia @insivia Get the slides at insivia.com/seminar/google-analytics-workshop/