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Andy LIM Heng Kang 林亨强
(+65) 9362 9078| andylimhk@yahoo.com.sg
Nationality Singaporean
Education Advance Diploma in Business information System (ABIS), Singapore Polytechnic, 2000
Certification ISO Internal Auditor (ISO 9000:2000)
PROFESSIONAL SUMMARY
A dedicated self-motivated professional Supplier Quality Engineer who enjoys new challenges. Able to
lead and mentor peers, deliver succinct instructions and follow up long-term assignments through to
completion. An able problem solver with the tenacity to improve efficiency and increase cost savings
without compromising on quality. A team player and is flexible to adapt to changing situations and
requirements.
AREAS OF EXPERTISE
• Project Management and Organizational Skills
• Stakeholder/Supplier Management
• Problem Solving and Strategic Thinking
• Project Life Cycle
• Quality Assurance/Quality Control
• Efficiency Improvement
• Quality metrics
• Cost Reductions
• Process oriented
PROFESSIONAL EXPERIENCE
2010 – Present Senior Hardware Quality Engineer –
Customer Satisfaction Audit (CSA) Lead
Hewlett-Packard Singapore (Private) Limited
• Lead CSA (Customer Satisfaction Audit) for Inkjet Printer products through full
project life cycle.
• Hands-on in formulating and sourcing for project input and requirements, and in
collating CSA Test Plan that includes scope, SOW, schedules, milestones, pass/fail
criteria, execution strategy, budget, resources, communications and
considerations of risks. Obtain timely sign offs from stakeholders.
• Successfully trained and transferred testing at Manufacture partner site in China.
• Perform internal quality system and product audits in China. Rigorously ensured
QA procedures were consistently met.
• Work closely with MPa (manufacturing partner) to improve their quality system
such as setting up IPQC, training and certification system on inspectors and set
line down alert system, etc.
• Optimize test efficiency, identify test gap and implement new test cases and
method analysis.
• Defect management including failure analysis, root cause and corrective action.

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• Lead and actively work with cross-functional, global teams to resolve issues till
closure as per quality gates during project lifecycle.
• Create and maintain standardized repository in SharePoint for all the audited
related issues and reports.
• Proper handover all documentation, test strategy, method to Ops Quality before
products move to mass production.
• Successfully accomplish projects through effective management of budget, time
and project scope.
Achievement and Recognition
• Make a different award
- Identify valuable B-size product quality improvement opportunities that will help to
improve user experience and customer satisfaction.
- Initiate and improvise CSA test coverage for product quality.
- Promote the innovative spirit within department and contribute to the Quality
Through Innovation write-up.
- Provide quick turnaround time for R&D and Ops team in enabling CSA set up for defect
failure analysis.
- Deliver Quality Upstream effort during NPI stages that show tremendous
improvement.
• Recognition from Peers
- Assist R&D in defining the cosmetics requirements and to ensure products quality
meet customers’ needs.
- Demonstrate good quality system and provide guidance and mentoring to new co-
workers.
1997– 2009 Senior Quality Engineer
(12 years) Printronix Schweiz
• Successfully setup printers manufacturing in India and Shanghai, ribbon assemblies
in DongGuang and new suppliers in Suzhou.
• Planned and conducted Suppliers Quality audit in China, Japan, Philippines and
Malaysia to assure quality standards are maintained.
• Worked closely with P.E and Production team to setup PCBA and printers (thermal
and impact) assemblies.
• Monitored supplier performance and report supplier quality trend data
Streamlined quality continuous improvement program and CAR.
• Led and mentored a team of inspectors, technicians and Engineering Assistants for
incoming quality such as mechanical parts, electrical and electronic commodities
(PCBA, motors and wires harness, etc).
• Accountable for outgoing quality such as performing roving audit programs as per
work methods on sub-assy and OBA (out-of-box audit) on printer assembly.
• Actively worked closely with inter-plant customers in Holland and U.S. on quality
issues, Quality improvement programs and Engineering changes.
• Carried out data analysis of the field return good, tracked and measured customers
performances and reduced annualized rate on fields return.

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1994 - 1997 Quality Engineer
(3 years) JIT Electronic Pte Ltd
• Streamlined and managed printer quality during routine production.
1990 - 1994 Senior Production Supervisor
(4 years) Creative Technology
• Ensured the implementation of Quality System and developed quality
specification.
• Conducted quality inspection and trained assemblers and technicians to ensure
product integrity is preserved.
• Internal ISO Quality Auditor – conducted internal Quality audit to assure standards
are maintained. Issued corrective actions.
• Led and mentored a team of assemblers to perform ICT and functional testing on
the PCBA at the final station.
• Provided guidance to a team of technicians to troubleshoot and resolve on the
failed PCBA issues.
• Led and actively work with cross-functional teams to resolve in-house quality
issues till closure as per quality gates during project lifecycle.
• Initiated new process on PCB handling time to increase test yield by 27% and
reduced time cycles without compromising on quality.
1987 - 1990 Senior IQC Technician
(3 years) Cipher Data
• Developed Inspection Plan and activities.
• Led and mentored a team of inspectors on FA inspection to maintain consistent
product quality during routine production.
• Responsible for supplier performance and report supplier quality trend data.