SlideShare une entreprise Scribd logo
1  sur  10
Télécharger pour lire hors ligne
Getting people to know what is happening
ACTIVE & PASSIVE
COMMUNICATION
 Distinguish between active & passive channels
 Active needs someone’s attention (telephone & email)
 Passive is there for information (newsletter & internet)
 Use active channel to draw attention to passive
channel (email telling everybody to look at the latest news letter)
GOLDEN RULES FOR MEETINGS
 Properly set objectives
 Make agenda known in advance
 Start on time
 Encourage everybody to contribute
 Assign actions & agree on deadlines
 Summarize any decisions at the end
IMPORTANCE OF
COMMUNICATION
 Monitoring progress
 Receiving early warning of problems
 Promoting co-operation
 Encouraging team involvement
4 MAIN PROCESSES IN
COMMUNICATIONS
MANAGEMENT
 Identifying stakeholders
 Planning communications
 Distributing information
 Managing stakeholders expectations
MAKING IT HAPPEN
 Taking responsibility
 Recognizing that different people understand in
different ways
 Choosing the communication channels
 Communicating clearly
 Maintaining motivation
 Being assertive
COMMUNICATION CHANNELS
 Team meeting
 Presentation
 Progress report
 Email
 Internet
 News letter
 Phone call
BARRIERS TO COMMUNICATION
 Environmental
 Background
 Personal
 Organizational
COMMON MISTAKES
 Not having a communication plan
 Choosing the wrong form
 Lengthy communication
REFERENCES
 Communicating Well with Your Project Team. (2009).
In BUSINESS: The Ultimate Resource. Retrieved from
http://www.lirn.net/services/proxy?url=http%3A%2F
%2Fwww.credoreference.com/entry/ultimatebusiness
/communicating_well_with_your_project_team
 Schwalbe, K. (2010). Information and Technology
Project Management (6th edition). Boston, MA:
Cengage Learning

Contenu connexe

En vedette

Project communication management
Project communication managementProject communication management
Project communication managementDikshant Ghimire
 
PMP Chap 10 - Project Communication Management Details
PMP  Chap 10 - Project Communication Management DetailsPMP  Chap 10 - Project Communication Management Details
PMP Chap 10 - Project Communication Management DetailsAnand Bobade
 
PMP Training - 10 project communication management
PMP Training - 10 project communication managementPMP Training - 10 project communication management
PMP Training - 10 project communication managementejlp12
 
Communications Management Presentation
Communications Management PresentationCommunications Management Presentation
Communications Management Presentationbrianbish10795
 
Checklist Communication Strategy Development
Checklist Communication Strategy DevelopmentChecklist Communication Strategy Development
Checklist Communication Strategy DevelopmentEwen Le Borgne
 
PMP Training - 09 project human resource management
PMP Training - 09 project human resource managementPMP Training - 09 project human resource management
PMP Training - 09 project human resource managementejlp12
 
Project management communication
Project management communicationProject management communication
Project management communicationlaksha vijayaratnam
 
PMP Training - 01 introduction to framework
PMP Training - 01 introduction to frameworkPMP Training - 01 introduction to framework
PMP Training - 01 introduction to frameworkejlp12
 
How to write an internal communication strategy
How to write an internal communication strategyHow to write an internal communication strategy
How to write an internal communication strategyRachel Miller
 
Project communications management (PMBOK 5th Edition)
Project communications management (PMBOK 5th Edition)Project communications management (PMBOK 5th Edition)
Project communications management (PMBOK 5th Edition)pankajsh10
 
Project cost management PMBOK 5th Edition
Project cost management PMBOK 5th EditionProject cost management PMBOK 5th Edition
Project cost management PMBOK 5th Editionpankajsh10
 
Internal Communication Ideas - 10 Simple Secrets to Totally Rock Your Interna...
Internal Communication Ideas - 10 Simple Secrets to Totally Rock Your Interna...Internal Communication Ideas - 10 Simple Secrets to Totally Rock Your Interna...
Internal Communication Ideas - 10 Simple Secrets to Totally Rock Your Interna...Axero Solutions
 
Project communications management
Project communications managementProject communications management
Project communications managementYogender Singh Rana
 

En vedette (14)

Project communication management
Project communication managementProject communication management
Project communication management
 
PMP Chap 10 - Project Communication Management Details
PMP  Chap 10 - Project Communication Management DetailsPMP  Chap 10 - Project Communication Management Details
PMP Chap 10 - Project Communication Management Details
 
PMP Training - 10 project communication management
PMP Training - 10 project communication managementPMP Training - 10 project communication management
PMP Training - 10 project communication management
 
Communications Management Presentation
Communications Management PresentationCommunications Management Presentation
Communications Management Presentation
 
Checklist Communication Strategy Development
Checklist Communication Strategy DevelopmentChecklist Communication Strategy Development
Checklist Communication Strategy Development
 
PMP_Project Communication Management
PMP_Project Communication ManagementPMP_Project Communication Management
PMP_Project Communication Management
 
PMP Training - 09 project human resource management
PMP Training - 09 project human resource managementPMP Training - 09 project human resource management
PMP Training - 09 project human resource management
 
Project management communication
Project management communicationProject management communication
Project management communication
 
PMP Training - 01 introduction to framework
PMP Training - 01 introduction to frameworkPMP Training - 01 introduction to framework
PMP Training - 01 introduction to framework
 
How to write an internal communication strategy
How to write an internal communication strategyHow to write an internal communication strategy
How to write an internal communication strategy
 
Project communications management (PMBOK 5th Edition)
Project communications management (PMBOK 5th Edition)Project communications management (PMBOK 5th Edition)
Project communications management (PMBOK 5th Edition)
 
Project cost management PMBOK 5th Edition
Project cost management PMBOK 5th EditionProject cost management PMBOK 5th Edition
Project cost management PMBOK 5th Edition
 
Internal Communication Ideas - 10 Simple Secrets to Totally Rock Your Interna...
Internal Communication Ideas - 10 Simple Secrets to Totally Rock Your Interna...Internal Communication Ideas - 10 Simple Secrets to Totally Rock Your Interna...
Internal Communication Ideas - 10 Simple Secrets to Totally Rock Your Interna...
 
Project communications management
Project communications managementProject communications management
Project communications management
 

Similaire à PROJECT COMMUNICATIONS MANAGEMENT

Best Practices in Writing and Business Communication
Best Practices in Writing and Business CommunicationBest Practices in Writing and Business Communication
Best Practices in Writing and Business Communicationveronier32
 
Communications plan
Communications planCommunications plan
Communications planNick Taylor
 
Aet 560 northwest community college communication plan
Aet 560 northwest community college communication planAet 560 northwest community college communication plan
Aet 560 northwest community college communication planLillian White bowens
 
Project-Implementation-PowerPoint.pdf
Project-Implementation-PowerPoint.pdfProject-Implementation-PowerPoint.pdf
Project-Implementation-PowerPoint.pdfMuhammadBayazeed
 
Business Communication Report
Business Communication ReportBusiness Communication Report
Business Communication ReportRakibul Hossen
 
Communication for business
Communication for businessCommunication for business
Communication for businessAlicy Chakma
 
Access to Information and Strategic Communications (Bruch)
Access to Information and Strategic Communications (Bruch)Access to Information and Strategic Communications (Bruch)
Access to Information and Strategic Communications (Bruch)Iwl Pcu
 
Communication Soft Skills
Communication Soft SkillsCommunication Soft Skills
Communication Soft SkillsMegan Finley
 
Library seminarspeech
Library seminarspeechLibrary seminarspeech
Library seminarspeechjapancho
 
Communication. Arun.Vi
Communication. Arun.ViCommunication. Arun.Vi
Communication. Arun.ViArun VI
 
Implementing Asynchronous Communication in Public Health
Implementing Asynchronous Communication in Public HealthImplementing Asynchronous Communication in Public Health
Implementing Asynchronous Communication in Public HealthState of Utah, Salt Lake City
 
Communication in organization assignment of o.b
Communication in organization assignment of o.bCommunication in organization assignment of o.b
Communication in organization assignment of o.bAli Shah
 
Best Practices in Clinical Study Recruitment
Best Practices in Clinical Study RecruitmentBest Practices in Clinical Study Recruitment
Best Practices in Clinical Study RecruitmentCTSI at UCSF
 
Communication in organization assignment of o.b
Communication in organization assignment of o.bCommunication in organization assignment of o.b
Communication in organization assignment of o.bAli Shah
 
Business Communication
Business CommunicationBusiness Communication
Business Communicationvip1233
 

Similaire à PROJECT COMMUNICATIONS MANAGEMENT (20)

Communication
CommunicationCommunication
Communication
 
Communication
CommunicationCommunication
Communication
 
Best Practices in Writing and Business Communication
Best Practices in Writing and Business CommunicationBest Practices in Writing and Business Communication
Best Practices in Writing and Business Communication
 
IE APPLICATION
IE APPLICATIONIE APPLICATION
IE APPLICATION
 
Communications plan
Communications planCommunications plan
Communications plan
 
Aet 560 northwest community college communication plan
Aet 560 northwest community college communication planAet 560 northwest community college communication plan
Aet 560 northwest community college communication plan
 
Project-Implementation-PowerPoint.pdf
Project-Implementation-PowerPoint.pdfProject-Implementation-PowerPoint.pdf
Project-Implementation-PowerPoint.pdf
 
Business Communication Report
Business Communication ReportBusiness Communication Report
Business Communication Report
 
Communication for business
Communication for businessCommunication for business
Communication for business
 
Access to Information and Strategic Communications (Bruch)
Access to Information and Strategic Communications (Bruch)Access to Information and Strategic Communications (Bruch)
Access to Information and Strategic Communications (Bruch)
 
Communication Soft Skills
Communication Soft SkillsCommunication Soft Skills
Communication Soft Skills
 
Communicating Effectively in Organizations - Communication Process, Barriers...
Communicating  Effectively in Organizations - Communication Process, Barriers...Communicating  Effectively in Organizations - Communication Process, Barriers...
Communicating Effectively in Organizations - Communication Process, Barriers...
 
AK4110_02_154446.pptx
AK4110_02_154446.pptxAK4110_02_154446.pptx
AK4110_02_154446.pptx
 
Library seminarspeech
Library seminarspeechLibrary seminarspeech
Library seminarspeech
 
Communication. Arun.Vi
Communication. Arun.ViCommunication. Arun.Vi
Communication. Arun.Vi
 
Implementing Asynchronous Communication in Public Health
Implementing Asynchronous Communication in Public HealthImplementing Asynchronous Communication in Public Health
Implementing Asynchronous Communication in Public Health
 
Communication in organization assignment of o.b
Communication in organization assignment of o.bCommunication in organization assignment of o.b
Communication in organization assignment of o.b
 
Best Practices in Clinical Study Recruitment
Best Practices in Clinical Study RecruitmentBest Practices in Clinical Study Recruitment
Best Practices in Clinical Study Recruitment
 
Communication in organization assignment of o.b
Communication in organization assignment of o.bCommunication in organization assignment of o.b
Communication in organization assignment of o.b
 
Business Communication
Business CommunicationBusiness Communication
Business Communication
 

PROJECT COMMUNICATIONS MANAGEMENT

  • 1. Getting people to know what is happening
  • 2. ACTIVE & PASSIVE COMMUNICATION  Distinguish between active & passive channels  Active needs someone’s attention (telephone & email)  Passive is there for information (newsletter & internet)  Use active channel to draw attention to passive channel (email telling everybody to look at the latest news letter)
  • 3. GOLDEN RULES FOR MEETINGS  Properly set objectives  Make agenda known in advance  Start on time  Encourage everybody to contribute  Assign actions & agree on deadlines  Summarize any decisions at the end
  • 4. IMPORTANCE OF COMMUNICATION  Monitoring progress  Receiving early warning of problems  Promoting co-operation  Encouraging team involvement
  • 5. 4 MAIN PROCESSES IN COMMUNICATIONS MANAGEMENT  Identifying stakeholders  Planning communications  Distributing information  Managing stakeholders expectations
  • 6. MAKING IT HAPPEN  Taking responsibility  Recognizing that different people understand in different ways  Choosing the communication channels  Communicating clearly  Maintaining motivation  Being assertive
  • 7. COMMUNICATION CHANNELS  Team meeting  Presentation  Progress report  Email  Internet  News letter  Phone call
  • 8. BARRIERS TO COMMUNICATION  Environmental  Background  Personal  Organizational
  • 9. COMMON MISTAKES  Not having a communication plan  Choosing the wrong form  Lengthy communication
  • 10. REFERENCES  Communicating Well with Your Project Team. (2009). In BUSINESS: The Ultimate Resource. Retrieved from http://www.lirn.net/services/proxy?url=http%3A%2F %2Fwww.credoreference.com/entry/ultimatebusiness /communicating_well_with_your_project_team  Schwalbe, K. (2010). Information and Technology Project Management (6th edition). Boston, MA: Cengage Learning

Notes de l'éditeur

  1. The topic of this power point presentation is as shown above.
  2. A good way to separate active from passive communications is to underline the active and passive channels.
  3. This is a kind of gold standard for project communications management.
  4. Emphasize the importance of good communication to include the above. It helps in ……..
  5. Planning involve determining the information & communication needs of stakeholders, distributing information means making needed information available to stakeholders in a timely fashion and managing expectation involves managing communications to satisfy the needs and expectations of stakeholders & to resolve issues.
  6. The project manager should be responsible for what he or she says and the consequences of it. In other words if someone misunderstands the message or reacts badly to it, it is usually not their fault. The project manager should find the right way to present the message to him/her. To maintain motivation, reward success and be assertive.
  7. This is self explanatory
  8. Some of the things that have effect on people’s ability to communicate are listed above. The venue must be neat & tidy, noise & temperature level must be maintained. Be sensitive to people’s background, their ways of reasoning & the vocabularies used. Personal – tiredness, hunger, and thirst are temporary barriers to communication so provide something to eat & drink before the meeting begins. Pay attention to ranks & status of stakeholders & communicate appropriately.
  9. You are likely to have gaps and omissions if you don’t have a communication plan. A casual communication with the boss about an interesting idea is not the proper way to kick off a project. Don’t beat about the bush, be concise, get straight to the point.