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Brands
need spas
      too

    Exploring
brand revitalization
across categories
“Buildings age and become dilapidated. Machines wear out. People die.
But what live on are the brands.”
                                       Sir Hector Laing, CEO, United Biscuits, UK
Why are brand ageing faster today?

Brands are like human beings in a lot of ways. In many
customer researches, a common question is “If this
brand were a person, who would it be?”

Customers are always able to personify the brand with
such detail that you could clearly visualize him/her
Why are brand ageing faster today?

Apart from having a personality link, brands behave
like human beings even when it comes to their
lifecycles.

Much like people, brands are born, they
grow, and they mature, go through a decline phase
and eventually die.

Re-birth of brands is the key to success today.
Human lifecycle is getting accelerated?
Used to be, we merely wished to become younger or postpone old age.
Guess what?
              Brands are going through
               the same seismic shifts.
Brands are mere dominos,
deeply affected by these cultural shifts.
More often than not,
brands react in a knee-jerk fashion.
With promotions and price undercuts.
And too much attention to short-term metrics.
Shortening the product lifecycle…
• The PLC curve is steeper than ever before indicating that
  an increasingly large proportion of sales occur soon after
  the introduction of the product

• A narrow window of opportunity exists to earn profits on a
  new product before competition catches up and margins
  begin to shrink

• Companies cannot afford to miss out on the initial bang,
  and stock-out becomes an expensive proposition

• Marketers are faced with an interesting paradox
   – Products are lasting longer; the time in which they are being
     outmoded is growing shorter


           Life cycle in its purest form, does not exist
The Changing Product Life Cycle
                                  Traditional S-Curve




 The “New” S-Curve
The question is:
How can brands make
the product life cycle theory irrelevant?
What strategies are available
for us to revitalize brands?
#1. Reinvent to become a contemporary classic
#2. Take on multiple avatars to cater to shorter attention spans




One brand, many lives           Develop future versions to restart lifecycle
Design for a shorter life                                            (Apple)
#3. Be different things to different people. Or to the same person.
Keeping creating “new” news
Sometimes useful to make your own product obsolete before competition
Brand X




#4. The Bowling Alley strategy: Pick up different market segments one at a time
                              Different brand lifecycles for different target segments
                                               Build critical mass and focus resources
#5. Reinvent to make the competition obsolete
#6. Engage in
conversation and
creation




                   Buzz marketing
                   Co-creation
                   Social marketing
                   Experimentational budget
The key lesson in all this is that brand
vitalization calls for revolutionary
changes, not evolutionary changes.
A brand vitalization scorecard

   •   Can you say yes to at least 3 of the following 5 questions?
       –   It has always been moderate or premium-priced (never discounted).

       –   It has been under-advertised / under-promoted.

       –   It has a strong, wide distribution network.

       –   It has a long-held heritage.

       –   It has a distinct point of differentiation.




       If you did say yes to at least 3 of the above, then your brand is ready
                                    for vitalization.

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Brands need spas too

  • 1. Brands need spas too Exploring brand revitalization across categories
  • 2. “Buildings age and become dilapidated. Machines wear out. People die. But what live on are the brands.” Sir Hector Laing, CEO, United Biscuits, UK
  • 3. Why are brand ageing faster today? Brands are like human beings in a lot of ways. In many customer researches, a common question is “If this brand were a person, who would it be?” Customers are always able to personify the brand with such detail that you could clearly visualize him/her
  • 4. Why are brand ageing faster today? Apart from having a personality link, brands behave like human beings even when it comes to their lifecycles. Much like people, brands are born, they grow, and they mature, go through a decline phase and eventually die. Re-birth of brands is the key to success today.
  • 5. Human lifecycle is getting accelerated? Used to be, we merely wished to become younger or postpone old age.
  • 6.
  • 7. Guess what? Brands are going through the same seismic shifts.
  • 8. Brands are mere dominos, deeply affected by these cultural shifts.
  • 9. More often than not, brands react in a knee-jerk fashion. With promotions and price undercuts. And too much attention to short-term metrics.
  • 10. Shortening the product lifecycle… • The PLC curve is steeper than ever before indicating that an increasingly large proportion of sales occur soon after the introduction of the product • A narrow window of opportunity exists to earn profits on a new product before competition catches up and margins begin to shrink • Companies cannot afford to miss out on the initial bang, and stock-out becomes an expensive proposition • Marketers are faced with an interesting paradox – Products are lasting longer; the time in which they are being outmoded is growing shorter Life cycle in its purest form, does not exist
  • 11. The Changing Product Life Cycle Traditional S-Curve The “New” S-Curve
  • 12. The question is: How can brands make the product life cycle theory irrelevant? What strategies are available for us to revitalize brands?
  • 13. #1. Reinvent to become a contemporary classic
  • 14. #2. Take on multiple avatars to cater to shorter attention spans One brand, many lives Develop future versions to restart lifecycle Design for a shorter life (Apple)
  • 15. #3. Be different things to different people. Or to the same person. Keeping creating “new” news Sometimes useful to make your own product obsolete before competition
  • 16. Brand X #4. The Bowling Alley strategy: Pick up different market segments one at a time Different brand lifecycles for different target segments Build critical mass and focus resources
  • 17. #5. Reinvent to make the competition obsolete
  • 18. #6. Engage in conversation and creation Buzz marketing Co-creation Social marketing Experimentational budget
  • 19. The key lesson in all this is that brand vitalization calls for revolutionary changes, not evolutionary changes.
  • 20. A brand vitalization scorecard • Can you say yes to at least 3 of the following 5 questions? – It has always been moderate or premium-priced (never discounted). – It has been under-advertised / under-promoted. – It has a strong, wide distribution network. – It has a long-held heritage. – It has a distinct point of differentiation. If you did say yes to at least 3 of the above, then your brand is ready for vitalization.