Actions implemented after the 2009 LibQUAL+ survey DDDDDDDDDDDDDDDDDDDDDDDDDDDDDD               La mesure des actions entr...
Actions implemented after the 2009 LibQUAL+ survey DDDDDDDDDDDDDDDDDDDDDDDDDDDDDD                                         ...
Actions implemented after the 2009 LibQUAL+ survey DDDDDDDDDDDDDDDDDDDDDDDDDDDDDDLibQUAL-GBLF – York (UK) – 2011-08-22LibQ...
Actions implemented after the 2009 LibQUAL+ survey DDDDDDDDDDDDDDDDDDDDDDDDDDDDDD               UCL + ULB + ULG           ...
Actions implemented after the 2009 LibQUAL+ survey DDDDDDDDDDDDDDDDDDDDDDDDDDDDDDLibQUAL-GBLF – York (UK) – 2011-08-22LibQ...
Actions implemented after the 2009 LibQUAL+ survey    DDDDDDDDDDDDDDDDDDDDDDDDDDDDDDUCL/BST - 2009 - Enseignant et cherche...
Actions implemented after the 2009 LibQUAL+ survey DDDDDDDDDDDDDDDDDDDDDDDDDDDDDDLibQUAL-GBLF – York (UK) – 2011-08-22LibQ...
Actions implemented after the 2009 LibQUAL+ survey DDDDDDDDDDDDDDDDDDDDDDDDDDDDDDLibQUAL-GBLF – York (UK) – 2011-08-22LibQ...
Actions implemented after the 2009 LibQUAL+ survey DDDDDDDDDDDDDDDDDDDDDDDDDDDDDD                                         ...
Actions implemented after the 2009 LibQUAL+ survey DDDDDDDDDDDDDDDDDDDDDDDDDDDDDDLibQUAL-GBLF – York (UK) – 2011-08-22LibQ...
Actions implemented after the 2009 LibQUAL+ survey     DDDDDDDDDDDDDDDDDDDDDDDDDDDDDD              Ad.                    ...
Actions implemented after the 2009 LibQUAL+ survey     DDDDDDDDDDDDDDDDDDDDDDDDDDDDDD              Ad.                    ...
Actions implemented after the 2009 LibQUAL+ survey DDDDDDDDDDDDDDDDDDDDDDDDDDDDDD   Affect of service (8)                 ...
Actions implemented after the 2009 LibQUAL+ survey DDDDDDDDDDDDDDDDDDDDDDDDDDDDDD   Library as a place (13)               ...
Actions implemented after the 2009 LibQUAL+ survey DDDDDDDDDDDDDDDDDDDDDDDDDDDDDD                                         ...
Actions implemented after the 2009 LibQUAL+ survey DDDDDDDDDDDDDDDDDDDDDDDDDDDDDD                                         ...
Actions implemented after the 2009 LibQUAL+ survey DDDDDDDDDDDDDDDDDDDDDDDDDDDDDD                     Library             ...
Actions implemented after the 2009 LibQUAL+ survey DDDDDDDDDDDDDDDDDDDDDDDDDDDDDDAffect of service                        ...
Actions implemented after the 2009 LibQUAL+ survey DDDDDDDDDDDDDDDDDDDDDDDDDDDDDD   Library as a place                    ...
Actions implemented after the 2009 LibQUAL+ survey DDDDDDDDDDDDDDDDDDDDDDDDDDDDDD   Information control    IC‐1 Making ele...
Actions implemented after the 2009 LibQUAL+ survey DDDDDDDDDDDDDDDDDDDDDDDDDDDDDDLibQUAL-GBLF – York (UK) – 2011-08-22LibQ...
Actions implemented after the 2009 LibQUAL+ survey DDDDDDDDDDDDDDDDDDDDDDDDDDDDDD  The technical arrangements represents o...
Actions implemented after the 2009 LibQUAL+ survey DDDDDDDDDDDDDDDDDDDDDDDDDDDDDDLibQUAL-GBLF – York (UK) – 2011-08-22LibQ...
Actions implemented after the 2009 LibQUAL+ survey DDDDDDDDDDDDDDDDDDDDDDDDDDDDDD  The importance of library marketing (me...
Actions implemented after the 2009 LibQUAL+ survey DDDDDDDDDDDDDDDDDDDDDDDDDDDDDD  BST “Sweeping the library”LibQUAL-GBLF ...
Actions implemented after the 2009 LibQUAL+ survey DDDDDDDDDDDDDDDDDDDDDDDDDDDDDD  BST “Sweeping the library”LibQUAL-GBLF ...
Actions implemented after the 2009 LibQUAL+ survey DDDDDDDDDDDDDDDDDDDDDDDDDDDDDD  There are relatively little actions in ...
Actions implemented after the 2009 LibQUAL+ survey DDDDDDDDDDDDDDDDDDDDDDDDDDDDDD  As manager (a personal view), it’s not ...
Actions implemented after the 2009 LibQUAL+ survey DDDDDDDDDDDDDDDDDDDDDDDDDDDDDD  And it’s certainly so difficult to obta...
Actions implemented after the 2009 LibQUAL+ survey DDDDDDDDDDDDDDDDDDDDDDDDDDDDDD  LIBQUAL+ projects in the university lib...
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Brodkom LibQUAL+ Paris juin 2012

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Brodkom LibQUAL+ Paris juin 2012

  1. 1. Actions implemented after the 2009 LibQUAL+ survey DDDDDDDDDDDDDDDDDDDDDDDDDDDDDD La mesure des actions entreprises pour répondre aux attentes des usagers suite à l’enquête LibQUAL+ dans les bibliothèques universitaires francophones de Belgique Adaptation de la présentation faite à l’atelier LibQUAL de la 9th Northumbria Conf 2011 York A comprehensive approach of the actions implemented after the 2009 LibQUAL+ survey in the university libraries of the French speaking community of Belgium Dr Frédéric Brodkom / UCL Library of science and technology for CIUF Commission Interuniversitaire de la Communauté française « Commission Bibliothèques »LibQUAL-GBLF – York (UK) – 2011-08-22LibQUAL-GBLF – Paris (FR) – 2012-06-24 Dr Frédéric Brodkom UCLouvain / Library of science and technology
  2. 2. Actions implemented after the 2009 LibQUAL+ survey DDDDDDDDDDDDDDDDDDDDDDDDDDDDDD Communauté française de Belgique devenue Fédération Wallonie-Bruxelles Aide financière et budget Arts et culture Belgique, Europe et International Cinéma, médias et nouvelles technologies Enfance et jeunesse Enseignement, formation et recherche Fonction publique et administration Législation, documentation et publications Santé Sites, bâtiments et architecture Société Sport Valid responses  % participation  Nbr comments (total students, acad.  & research staff) UCL 2.878 11,04 % 956 ULB 2.053 8,29 % 840 ULg 1.829 9,93 % 676 Total 6.760 9,59 %LibQUAL-GBLF – York (UK) – 2011-08-22LibQUAL-GBLF – Paris (FR) – 2012-06-24 Dr Frédéric Brodkom UCLouvain / Library of science and technology
  3. 3. Actions implemented after the 2009 LibQUAL+ survey DDDDDDDDDDDDDDDDDDDDDDDDDDDDDDLibQUAL-GBLF – York (UK) – 2011-08-22LibQUAL-GBLF – Paris (FR) – 2012-06-24 Dr Frédéric Brodkom UCLouvain / Library of science and technology
  4. 4. Actions implemented after the 2009 LibQUAL+ survey DDDDDDDDDDDDDDDDDDDDDDDDDDDDDD UCL + ULB + ULG UCLLibQUAL-GBLF – York (UK) – 2011-08-22LibQUAL-GBLF – Paris (FR) – 2012-06-24 Dr Frédéric Brodkom UCLouvain / Library of science and technology
  5. 5. Actions implemented after the 2009 LibQUAL+ survey DDDDDDDDDDDDDDDDDDDDDDDDDDDDDDLibQUAL-GBLF – York (UK) – 2011-08-22LibQUAL-GBLF – Paris (FR) – 2012-06-24 Dr Frédéric Brodkom UCLouvain / Library of science and technology
  6. 6. Actions implemented after the 2009 LibQUAL+ survey DDDDDDDDDDDDDDDDDDDDDDDDDDDDDDUCL/BST - 2009 - Enseignant et chercheur (n = 99) SATISF. 6,95 Perceived Greater Than Desired Perceived Less Than Desired AS-6 attentif comprend AS-7 9 AS-5 compétent Perceived Greater Than Minimum aider AS-8 AS-4 disponible UF-5 PIB Perceived Less Than Minimum 8 9 8 fiable AS-9 7 AS-3 courtois 7 6 oraires UF-1 5 UF-4 s 6 4 accès e- IC-1 AS-2 servi perso 3 5 libellule IC-2 4 AS-1 confiance catalogue UF-2 UF-3 formations 3 papier IC-3 LP-5 groupe numérique IC-4 LP-4 espace équip. info IC-5 LP-3 confort repèrage IC-6 LP-2 esp. indiv. autonome IC-7 LP-1 locaux étude revues IC-8 LibQUAL-GBLF – York (UK) – 2011-08-22 LibQUAL-GBLF – Paris (FR) – 2012-06-24 Dr Frédéric Brodkom UCLouvain / Library of science and technology
  7. 7. Actions implemented after the 2009 LibQUAL+ survey DDDDDDDDDDDDDDDDDDDDDDDDDDDDDDLibQUAL-GBLF – York (UK) – 2011-08-22LibQUAL-GBLF – Paris (FR) – 2012-06-24 Dr Frédéric Brodkom UCLouvain / Library of science and technology
  8. 8. Actions implemented after the 2009 LibQUAL+ survey DDDDDDDDDDDDDDDDDDDDDDDDDDDDDDLibQUAL-GBLF – York (UK) – 2011-08-22LibQUAL-GBLF – Paris (FR) – 2012-06-24 Dr Frédéric Brodkom UCLouvain / Library of science and technology
  9. 9. Actions implemented after the 2009 LibQUAL+ survey DDDDDDDDDDDDDDDDDDDDDDDDDDDDDD Journée de réflexion sur les résultats de l’enquête LibQUAL+ Rencontre avec le Corta‐BIUL Présentation dans les diverses Commissions de bibliothèque Présentation au Comité de Réflexion et d’Impulsion Rapport de synthèse aux autorités via le Conseil des bibliothèques Secteur des sciences humaines BDRT Faculté de droit et de criminologie (DRT) BSPO Faculté des sciences économiques, sociales, politiques et de communication (ESPO) Louvain School of Management (LSM) BFLT Faculté de philosophie, arts et lettres (FIAL) BISP BPSP Faculté de psychologie et des sciences de léducation (PSP) BTEC Faculté de théologie (TECO) Secteur des sciences de la santé Faculté de pharmacie et des sciences biomédicales (FASB) BSS Faculté des sciences de la motricité (FSM) Faculté de santé publique (FSP) Faculté de médecine et médecine dentaire (MEDE) Secteur des sciences et technologies Faculté dingénierie biologique, agronomique et environnementale (AGRO) BST Ecole Polytechnique de Louvain (EPL) Faculté dArchitecture, dIngénierie architecturale, dUrbanisme (LOCI) Faculté des sciences (SC)LibQUAL-GBLF – York (UK) – 2011-08-22LibQUAL-GBLF – Paris (FR) – 2012-06-24 Dr Frédéric Brodkom UCLouvain / Library of science and technology
  10. 10. Actions implemented after the 2009 LibQUAL+ survey DDDDDDDDDDDDDDDDDDDDDDDDDDDDDDLibQUAL-GBLF – York (UK) – 2011-08-22LibQUAL-GBLF – Paris (FR) – 2012-06-24 Dr Frédéric Brodkom UCLouvain / Library of science and technology
  11. 11. Actions implemented after the 2009 LibQUAL+ survey DDDDDDDDDDDDDDDDDDDDDDDDDDDDDD Ad. Human FinancialItem Q Library User Description Partners Start date End date Expected results Observed changes Gap cost cost Improve the Training for the front-desk team : psychosolociologic Specialized Two-days Cost of Library welcome users, verbal and non- competences of25 AS-3 0,12 ULB consultant Current Current Not measured for each private team verbal communication, conflict librarians and their CFIP librarian consultant management, RPGs, ability to control difficult situations UCL- 25% increase in the budget to User January Avoid deniying More requests from 5,000 EUR /1 IC-3 0,15 All Current Very low BST purchase books comittee 2010 relevant requests students year Actually only 14 Improoving the ULg- All outlets are installed University quality of working BGPhL, users Installation of 90 electric outlets March Augustus (difficulties due to the13 IC-5 0,21 technical conditionsa nd Unknow Unknow Graulic (in for laptop in complement to WIFI 2010 2011 presence of users services allowing the easy h library) and the necessity to use of laptop, preserve quitness) Reducing during critical periods the anarchic use of Places were freed Low, control Restriction of access to non-ULB No direct Student January spaces in libraries and the tension have to be32 LP-2 -1,10 ULB students during periods of No Current financial s 2011 by other public than between students donne by examinations costs ULB students in decreased librarians order to reduce noise In BGPhL, a new ULg- Planning of allocation of rooms University space for sept. 2011 Graulic Student September To early to observe7 LP-5 -0,95 for group works modified in technical Current and two projects for Low Unknow h, s 2011 change response to the survey. services 2012 and 2013 in BGPhL the central library LibQUAL-GBLF – York (UK) – 2011-08-22 LibQUAL-GBLF – Paris (FR) – 2012-06-24 Dr Frédéric Brodkom UCLouvain / Library of science and technology
  12. 12. Actions implemented after the 2009 LibQUAL+ survey DDDDDDDDDDDDDDDDDDDDDDDDDDDDDD Ad. Human FinancialItem Q Library User Description Partners Start date End date Expected results Observed changes Gap cost cost Quickly find Acade Increase of demand UCL- New ILL service for resources Summer scientific papers out5 LQ-5 -0,96 mic UCL-BST Current and satisfaction of 0,1 ETP Very low BPSP abroad for faculty members 2009 of Belgium at the staff users demand of users Foster Better participation of 180 UCL- Student Creation of a participation council Student November communication and2 LQ-4 0,26 Current students to library 24 h/year EUR/year BST s of students associations 2009 enhance management (lunch) suggestions Satisfaction of student. The Answer the insistent experience hasnt Opening hours : extension with UCL- Student request of extension been continued in33 LQ-1 -1,19 late closing hours during No April 2010 June 2010 Important Low BDRT s of opening hours for 2011 due to the lack examination periods the study in library of budget for personnal and watching Due to excessive Reduce the noise in noises, soundproof New community spaces for groupUniversity Student December quiet zones for equipement have to Important30 LP-5 -1,06 ULB works in the library (pilote project technical Current Low s 2009 studies and be installed to cost during one academic year) services research improve the quality of this measure. All Make the library ULg- University users Improvement of the heating December more welcoming14 LP-3 Germa technical Announced To early Unknow Unknow (in system 2011 and comfortable at nique services library) the request of users LibQUAL-GBLF – York (UK) – 2011-08-22 LibQUAL-GBLF – Paris (FR) – 2012-06-24 Dr Frédéric Brodkom UCLouvain / Library of science and technology
  13. 13. Actions implemented after the 2009 LibQUAL+ survey DDDDDDDDDDDDDDDDDDDDDDDDDDDDDD Affect of service (8) Nbr Ad.g. GBLF AS1 Employees who instill confidence in users 0.73 AS2 Giving users individual attention 0.12 AS3 Employees who are consistently courteous 11 0.22 0.12 AS4 Readiness to respond to users questions 0.29 Employees who have the knowledge to answer user  AS5 questions 1 1 0.33 0.12 AS6 Employees who deal with users in a caring fashion 0.17 AS7 Employees who understand the needs of their users 0.15 AS8 Willingness to help users 23 ‐0.05 ‐0.73 ‐0.53 ‐0.11 AS9 Dependability in handling users service problems 0.01 The library organise visits and learning sessions that I  LQ3 need 0.55 The library is open to suggestions and new needs of  LQ4 users 3 ‐0.04 ? 0.13 0.26LibQUAL-GBLF – York (UK) – 2011-08-22LibQUAL-GBLF – Paris (FR) – 2012-06-24 Dr Frédéric Brodkom UCLouvain / Library of science and technology
  14. 14. Actions implemented after the 2009 LibQUAL+ survey DDDDDDDDDDDDDDDDDDDDDDDDDDDDDD Library as a place (13) Nbr Ad.g. GBLF LP1 Library space that inspires study and learning ‐0.31 LP2 Quiet space for individual activities 3 ‐0,46 ? ‐1.10 0.83 LP3 A comfortable and inviting location 2 0.16 ? 0.23 LP4 A getaway for study, learning, or research 1 0.03 ‐0.36 LP5 Community space for group learning and group study 5 ‐0.76 ‐0.05 ‐0.70 ‐0.70 ‐0.95 ‐1,06 LQ1 Opening hours suit me 2 ‐0.15 ‐1.19 ‐0.35LibQUAL-GBLF – York (UK) – 2011-08-22LibQUAL-GBLF – Paris (FR) – 2012-06-24 Dr Frédéric Brodkom UCLouvain / Library of science and technology
  15. 15. Actions implemented after the 2009 LibQUAL+ survey DDDDDDDDDDDDDDDDDDDDDDDDDDDDDD Nbr Ad.g. GBLF Information control (19) Making electronic resources accessible from my  IC1 home or office 2 ‐0.28 ‐0.31 ? A library Web site enabling me to locate information  IC2 on my own 2 0.11 0.17 ? IC3 The printed library materials I need for my work 4 ‐0.31 ‐0.26 ‐0.26 0.15 ? IC4 The electronic information resources I need ‐0.05 Modern equipment that lets me easily access needed  IC5 information 1 0.05 0.21 Easy‐to‐use access tools that allow me to find things  IC6 on my own 3 ‐0,07 ‐0.07 ? ? Making information easily accessible for independent  IC7 use 2 0.20 0.12 ? Print and/or electronic journal collections I require for  IC8 my work ‐0.09 The library catalogue help me to find easily the  LQ2 printed and electronic documents available in my  1 0.00 0.11 institution A (ILS) service help me to find easily and rapidly the  4 LQ5 documents not present in my institution ‐0.40 ‐0.96 ‐0.29 ‐0.29 0.15LibQUAL-GBLF – York (UK) – 2011-08-22LibQUAL-GBLF – Paris (FR) – 2012-06-24 Dr Frédéric Brodkom UCLouvain / Library of science and technology
  16. 16. Actions implemented after the 2009 LibQUAL+ survey DDDDDDDDDDDDDDDDDDDDDDDDDDDDDD 20 % 1 3 1 2 3 2 4 4 5 2 1 1 1 2 47 % 3 3 2 33 %LibQUAL-GBLF – York (UK) – 2011-08-22LibQUAL-GBLF – Paris (FR) – 2012-06-24 Dr Frédéric Brodkom UCLouvain / Library of science and technology
  17. 17. Actions implemented after the 2009 LibQUAL+ survey DDDDDDDDDDDDDDDDDDDDDDDDDDDDDD Library organisation Technical issue Library marketing Team management Collection developmentLibQUAL-GBLF – York (UK) – 2011-08-22LibQUAL-GBLF – Paris (FR) – 2012-06-24 Dr Frédéric Brodkom UCLouvain / Library of science and technology
  18. 18. Actions implemented after the 2009 LibQUAL+ survey DDDDDDDDDDDDDDDDDDDDDDDDDDDDDDAffect of service LibraryAS‐8 Willingness to help users : organisationAS‐3 Employees who are consistently courteous 4x Coaching of the front‐desk teams : how to be more proactive, avoiding conflict, communication 2x New design of reception desks in order to facilitate contact between staff and users TechnicalAS‐5 Employees who have the knowledge to answer user questions : issue Learning session of staff about the library : content, new generation, ebooks, etc.LQ‐4 The library is open to suggestions and new needs of users : 2x Meeting the users : committee of students, mid‐day lunches with academic/research Team Social networks : new Facebook, Twitter and Wiki accounts and web site management Collection development Library marketingLibQUAL-GBLF – York (UK) – 2011-08-22LibQUAL-GBLF – Paris (FR) – 2012-06-24 Dr Frédéric Brodkom UCLouvain / Library of science and technology
  19. 19. Actions implemented after the 2009 LibQUAL+ survey DDDDDDDDDDDDDDDDDDDDDDDDDDDDDD Library as a place Library organisation LP‐5 Community space for group learning and group study : 5x New collaborative or individual spaces and small rooms for group work LQ‐1 Opening hours suit me : Technical 2x Extension of opening hours during examination periods issue LP‐2 Quiet space for individual activities : LP‐4 A getaway for study, learning, or research : Team New oculus in doors to preserve quietness of individual locals management 2x Demarcated areas for quiet and group study, Silent Room, zone of mobile phone tolerance, etc.) Restriction of access of external public during examination period LP‐3 A comfortable and inviting location : Collection Improvement of heating system development Revised schedules for cleaning and waste sorting Library marketingLibQUAL-GBLF – York (UK) – 2011-08-22LibQUAL-GBLF – Paris (FR) – 2012-06-24 Dr Frédéric Brodkom UCLouvain / Library of science and technology
  20. 20. Actions implemented after the 2009 LibQUAL+ survey DDDDDDDDDDDDDDDDDDDDDDDDDDDDDD Information control IC‐1 Making electronic resources accessible from my home or office : Library New service of electronic copy delivering of ancient article organisation Communication on VPN IC‐2 A library Web site enabling me to locate information on my own : LQ‐2 The library catalogue help me to find easily the printed and electronic documents available  Technical Complete overhaul of library web site issue New databases for documentary research Retrospective cataloguing accelerated IC‐3 The printed library materials I need for my work : 2x Increase of budgets : 25 %, special budget for specialized books, etc. Team management IC‐6 Easy‐to‐use access tools that allow me to find things on my own : IC‐7 Making information easily accessible for independent use  3x New signage of collections Development of a guide for users with practical information to access to resources Collection Development of RFID system for automatic check‐in/out development LQ‐5 : A (ILS) service help me to find easily and rapidly the documents not present in my institution : New ILL service for resources abroad 2x New web site and ordering system for a better use of ILL service Campaign of promotion of existing ILL services Library marketing IC‐5 Modern equipment that lets me easily access needed information Installation of 90 electric outlets for laptop in complement to WIFILibQUAL-GBLF – York (UK) – 2011-08-22LibQUAL-GBLF – Paris (FR) – 2012-06-24 Dr Frédéric Brodkom UCLouvain / Library of science and technology
  21. 21. Actions implemented after the 2009 LibQUAL+ survey DDDDDDDDDDDDDDDDDDDDDDDDDDDDDDLibQUAL-GBLF – York (UK) – 2011-08-22LibQUAL-GBLF – Paris (FR) – 2012-06-24 Dr Frédéric Brodkom UCLouvain / Library of science and technology
  22. 22. Actions implemented after the 2009 LibQUAL+ survey DDDDDDDDDDDDDDDDDDDDDDDDDDDDDD The technical arrangements represents one third of post‐Libqual projects  reported by libraries. As most of our libraries are located in (old and) not  suited buildings in regard of the needs of the Y&Z generations, the results have  allowed to comfort projects and, sometimes, the negative results has been  used to convince authorities. BST in 2012 > BST 2014 Relocation projectLibQUAL-GBLF – York (UK) – 2011-08-22LibQUAL-GBLF – Paris (FR) – 2012-06-24 Dr Frédéric Brodkom UCLouvain / Library of science and technology
  23. 23. Actions implemented after the 2009 LibQUAL+ survey DDDDDDDDDDDDDDDDDDDDDDDDDDDDDDLibQUAL-GBLF – York (UK) – 2011-08-22LibQUAL-GBLF – Paris (FR) – 2012-06-24 Dr Frédéric Brodkom UCLouvain / Library of science and technology
  24. 24. Actions implemented after the 2009 LibQUAL+ survey DDDDDDDDDDDDDDDDDDDDDDDDDDDDDD The importance of library marketing (meeting with users, quality of  information, social networks, …)  and the necessity of a better organisation in  libraries are both marked by the investment of librarians : each one  represents one project on five.  BST “Sweeping the library”LibQUAL-GBLF – York (UK) – 2011-08-22LibQUAL-GBLF – Paris (FR) – 2012-06-24 Dr Frédéric Brodkom UCLouvain / Library of science and technology
  25. 25. Actions implemented after the 2009 LibQUAL+ survey DDDDDDDDDDDDDDDDDDDDDDDDDDDDDD BST “Sweeping the library”LibQUAL-GBLF – York (UK) – 2011-08-22LibQUAL-GBLF – Paris (FR) – 2012-06-24 Dr Frédéric Brodkom UCLouvain / Library of science and technology
  26. 26. Actions implemented after the 2009 LibQUAL+ survey DDDDDDDDDDDDDDDDDDDDDDDDDDDDDD BST “Sweeping the library”LibQUAL-GBLF – York (UK) – 2011-08-22LibQUAL-GBLF – Paris (FR) – 2012-06-24 Dr Frédéric Brodkom UCLouvain / Library of science and technology
  27. 27. Actions implemented after the 2009 LibQUAL+ survey DDDDDDDDDDDDDDDDDDDDDDDDDDDDDD There are relatively little actions in terms of technical and psychosocial skills  of staff and limited investments in documentary resources. One action on ten  each one. LibQUAL-GBLF – York (UK) – 2011-08-22LibQUAL-GBLF – Paris (FR) – 2012-06-24 Dr Frédéric Brodkom UCLouvain / Library of science and technology
  28. 28. Actions implemented after the 2009 LibQUAL+ survey DDDDDDDDDDDDDDDDDDDDDDDDDDDDDD As manager (a personal view), it’s not always easy to confront individuals with  their difficulties, particularly those who have to change their habits.LibQUAL-GBLF – York (UK) – 2011-08-22LibQUAL-GBLF – Paris (FR) – 2012-06-24 Dr Frédéric Brodkom UCLouvain / Library of science and technology
  29. 29. Actions implemented after the 2009 LibQUAL+ survey DDDDDDDDDDDDDDDDDDDDDDDDDDDDDD And it’s certainly so difficult to obtain recurrent funding for print and electronic  resources.LibQUAL-GBLF – York (UK) – 2011-08-22LibQUAL-GBLF – Paris (FR) – 2012-06-24 Dr Frédéric Brodkom UCLouvain / Library of science and technology
  30. 30. Actions implemented after the 2009 LibQUAL+ survey DDDDDDDDDDDDDDDDDDDDDDDDDDDDDD LIBQUAL+ projects in the university libraries of the French speaking community of  Belgium  LibQUAL+® Lite  Spring 2013  UCL Participation expected : from 11% (2009) to 15% (2013)  Goal : increasing the motivation of librarians and colleagues  Analyse of the evolution 2009 > 2013 and of the real impacts of positive actions  Consortium : certainly UCL (+FUCAM), very probably ULg, ULB … and others  (observer in our Consortium of 2009) : FUNDP, AB Gx, FUSL, U Mons.  PBworks LibQUAL Belge with all data and information collected since 2008  Active with LibQUAL France (our French version has been chosen by vote at the end  of the 2010 summer). Thank you frederic.brodkom@uclouvain.beLibQUAL-GBLF – York (UK) – 2011-08-22LibQUAL-GBLF – Paris (FR) – 2012-06-24 Dr Frédéric Brodkom UCLouvain / Library of science and technology

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