Interactive Voice Response (IVR) is a good way to make an organization stand out in the business market. It can manage calls by identifying, segmenting and routing to the appropriate agents or departments. Thus, improving business communication and customer experience. Here are 4 reasons, how an IVR can improve businesses

1. How can IVR (Interactive Voice
Response) Improve Your Business?

2. • Interactive Voice Response is an
automatic communication system
that interacts with the clients,
gathers the required data and routes
the calls to the appropriate agent.
• These interactions can be done
either using the touch tone keypad or
by voice telephone input.
Here are the few determining factors
for how an IVR can improve your
business.

3. 1. Connection to the Right
Agent
• As an IVR system supports call
distribution framework, so it ensures
that the call is routed to the most
suitable agents having the right
solutions for the customers.

4. 2. Sending Notifications
to the Clients
• A dialer integrated with an IVR helps
in sending reminders and
notifications to the customers as per
the business need.
• It also helps in notifying about the
new services added to your business.

5. 3. Personalized IVR
Messages
• Recorded message is a great way to
express your view and spread
information regarding your business.
• For registered customers, an IVR can
take individual information from the
system and give a personalised
experience. So, when the next time
they call, the IVR can address them by
their names.

6. 4. Conduct Market
Research
• IVR also supports telephone surveys
and polls which is a great way to get
data about different people and their
demographics.
• Market research via IVR systems can
also work for generating leads and
improving customer support.

7. About Us
Call Center Hosting(CCH) is a leading and globally
recognized provider of call center hosting
solutions.
We offer a complete software-based call center
setup for start-ups, SMBs, and enterprise, which
includes IVR services ,predictive dialer service,
auto dialer, inbound and outbound call center
solutions.
For more information, call us at +1-800-346-4974

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9. References
What Makes an IVR Great?
5 Reasons Your Business Needs A Cloud IVR System
5 Tips for IVR Customization that Lead to Customer Satisfaction