What is the National Bibliography? Strategic Objectives 3.1 Business model 3.2 Globalization Bibliographic Services Organization of user services 4.1 Traditional and new users 4.2 First level support 4.3 Knowledge management

1. Anke Meyer-Heß
The management of a digital
National Bibliography at the
Deutsche Nationalbibliothek
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2. Content
1. What is the National Bibliography?
2. Strategic Objectives
3.1 Business model
3.2 Globalization
3. Bibliographic Services
4. Organization of user services
4.1 Traditional and new users
4.2 First level support
4.3 Knowledge management
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3. 1 What is the National Bibliography?
– A National Bibliography can be defined as a complete
list of publications from a geographically restricted area.
(Anderson ,1974)
– In the digital world the following expressions are not
easy to define:
- geographically restricted area
- publications
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4. 1 What is the National Bibliography?
– Print publications, archival material, snapshots of
webpages, sheet music, music downloads, …
– Dependent works: May be a part of a bigger work or a
singular work at the same time
– Authority Data: Persons, Places, Organizations, Events,
Works …
– Links to Wikipedia, VIAF, …
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5. 1 What is the National Bibliography?
See: Svensson, Lars at al (2012): The German National Bibliography as linked open data: applications and opportunities
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6. 2 Strategic objectives
– Stronger visualization of library outcomes
– Strengthening the library’s position
– Stronger reuse of tax paid work
– Usage and reuse of library data in the www making it an
integral part of the web
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7. 2 Strategic objectives
2.1 Business model Free of charge Fees
Title Data: Title Data:
2011-2012 Dublin Core, RDFxml, csv MARC 21
/MAB
Authority Data in all formats
DNB – License
License: CCO
Extra charges
Extra charges for manual for manual
preparation preparation
2010 All Data – All Formats
2009
2008
2007 License: CCO
2006
2005
2004 Extra charges for manual preparation
2003
2002
2001
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2000

8. 2 Strategic objectives
2.2 Globalization
– Opening the data to reuse by others bears several
problems if only MARC 21 is offered as an exchange
format
– Further most data users outside the library community
are not aware of AACR II, RAK or RDA
– Import and export of more and more records that are
not in Latin characters but also in Cyrillic, Chinese,
Arabic etc. characters
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9. 2 Strategic objectives
2.2 Globalization
– Encoding in UTF-8 in original characters
– More exchange formats as RDFxml, ONIX, also a csv
version
– Special and easy to use APIs for different customers
– Thorough documentation on different formats and
special user support not only in German but also in
English
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10. 3 Bibliographic Services
Online Catalogue
Printed or PDF Version of National
Bibliography
Reference and Printed Title Cards
archival service
Uniform Resource Name: URN Service
Search and Retrieve and Update (SRU)
Data APIs and self Open Archive Initiative (OAI)
service Linked Data-Linking
Datashop /RSS-Feed
Current updates of National
Database: Data Bibliography and new release service
preparation and Authority data dumps and update service
data dumps Dump of complete data in Linked Data
RDFxml
Special selections
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11. 4 Organization of user services
4.1. Traditional and new users
Data preparation and dumps
- Library associations (six major library associations and
further small library associations of art libraries and
public libraries)
- Thus more than 1.000 libraries obtain the data via
the associations
– Bookstores, company libraries, libraries form private law
firms, publisher, Amazon, WorldCat
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12. 4 Organization of user services
4.1. Traditional and new users
Data APIs and self service
Google Scholar
Readers
Scholars
Catalogue
Literature
Management Tools
Library Portals as
SRU and OAI Karlsruhe Virtual
Catalog (KVK), TEL,
Europeana etc.
Small law firms,
Datashop smaller and bigger
publishers
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13. 4 Organization of user services
4.1. Traditional and new users
Reference and Archival Service
– Researchers, Reading room visitors
– (online) Publishers, libraries, private publishers
– Library Portals such as TEL, Europeana, KVK etc.
– Wikipedia
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14. 4 Organization of user services
4.1. Traditional and new users
– Traditional customers as the different library
associations play a very important role as they are the
major multiplicators of the National Bibliography
– Big players in the internet however help to spread our
work and offer our service to a wider range of users
– While to “the web“, WorldCat, Amazon, Google the data
we offer is only a small part of all used data, to German
library associations, small German publishers etc. the
Deutsche Nationalbibliothek is the main supplier of data
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15. 4 Organization of user services
4.2. First level support
Opening to new customers also means new needs for
support:
 Capable to deal with very different levels of technical
and library knowledge of the customers
 Deeper and wilder support
 Simultaneously covering all services, formats and APIs
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16. 4 Organization of user services
4.2. First level support
Traditional organization structure
Dumps Titlecards Datashop Linked Data
SRU OAI URN ToCs Melvil
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17. 4 Organization of user services
4.2. First level support
Planned organisation structure
- Single point of contact via mail and telephone
First level support, pre- and aftersales
Format and Cataloging
Sales Experts API Experts
Experts
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18. 4 Organization of user services
4.3. Knowledge management
– New competences needed:
- Soft skills
- Negotiation skills (bigger companies such as Google, Amazon,
CERN, Max Planck Institute or GENIOS)
- Communication skills: phone support very different types of
customers
- Flexibility
- Ability to work under pressure
- Reliability to the team
- Service orientation
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19. 4 Organization of user services
4.3. Knowledge management
- Copyright
- Copyright of ToCs, copyright of cooperative data creation
- Personal data protection
- Protection of personal data of customers in different data
bases and of persons in authority files
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20. 4 Organization of user services
4.3. Knowledge management
- Technical understanding:
- Interfaces as SRU, OAI etc.
- Webpages, CMS and HTML
- XML and Semantic Web
- IT-Security
- Barrier-free web design
- Technical and bibliographical metadata formats:
- MARC 21, RDFxml, ONIX, Ontologies
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21. 4 Organization of user services
4.3. Knowledge management
- Constant seminars of new technologies
- Constant and good internal communication
- Tandem trainings
- Wiki for internal documentation and communication
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22. 4 Organization of user services
4.3. Knowledge management
- Comprehensive documentation websites for the services
and formats
- Constant Updates on format documentations
- Alerting services and vast FAQs
– Short overview and long version in German and English
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23. Conclusion and End
– We are in the middle of big transitions that opens a
variety of new possibilities and chances to position
libraries in the web.
– However every change in services and strategic
orientation needs a organizational basis support.
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24. References
Anderson, Dorothy: Universal bibliographic control : a long
term policy; a plan for action. Pullach 1974. )
Niggemann, Elisabeth (2012): The importance of open
data to national libraries (15 August 2012 13:45 -
15:45 | Room: Session Room 2)
Svensson, Lars at al (2012): The German National
Bibliography as linked open data: applications and
opportunities (16 August 2012 13:45 - 15:45 | Room:
Session Room 5)
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