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Bus.communication

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Ankush Dhiman
Ankush Dhiman
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BUSINESS COMMUNICATION
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],What is Communication?
A Definition ,[object Object]
What are the most common ways we communicate? Spoken Word Written Word Visual Images Body Language
Types of Communication ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The Communication Process SENDER (encodes) RECEIVER (decodes) Barrier Barrier Medium Feedback/Response
The Communication Process Basic Model 2. Sender encodes idea in message 3. Message travels over channel 1. Sender has idea 4. Receiver decodes message 6. Possible additional feedback to receiver 5. Feedback travels to sender
How to Improve Existing Level of COMMUNICATION? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Forms of Communication Flowing Through Formal Channels Written Executive memos, letters Annual report Company newsletter Bulletin board postings Orientation manual Electronic E-mail Voicemail Instant Messaging Intranet Videoconferencing Oral Telephone Face-to-face conversation Company meetings Team meetings
Communication Flowing Through Formal Channels Downward Management directives Job plans, policies Company goals Mission statements Horizontal Task coordination Information sharing Problem solving Conflict resolution Upward Employee feedback Progress reports Reports of customer interaction, feedback Suggestions for improvement Anonymous hotline
Purposes for Business Communication ,[object Object],[object Object],[object Object],[object Object],[object Object]
Types of Communication ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Genres of Communication ,[object Object],[object Object],[object Object]
Written Communication ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Oral Communication ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Mixed Communication ,[object Object],[object Object],[object Object]
Internal Communication ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
External Communication ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
EFFECTIVE COMMUNICATION SKILLS
EFFECTIVE COMMUNICATION ,[object Object],[object Object],[object Object],[object Object],[object Object]
SEVEN “C’s” OF COMMUNICATION ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
NON-VERBAL COMMUNICATION
NON-VERBAL COMMUNICATION ,[object Object],[object Object]
DEFINITION ,[object Object],[object Object]
FUNCTIONS ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Types of non-verbal communication ,[object Object],[object Object],[object Object]
KINESICS OR BODY LANGUAGE ,[object Object]
TYPES OF BODY LANGUAGE ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
FUNCTIONS OF BODY LANGUAGE ,[object Object],[object Object],[object Object],[object Object],[object Object]
SIGNIFICANCE OF BODY LANGUAGE ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
PROXEMICS ,[object Object]
TYPES OF PROXEMICS ,[object Object],[object Object],[object Object]
PARA LANGUAGE ,[object Object],[object Object]
VERBAL COMMUNICATION
VERBAL COMMUNICATION ,[object Object],[object Object]
ORAL COMMUNICATION ,[object Object],[object Object],[object Object]
ADVANTAGES OF ORAL COMMUNICATION ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
DISADVANTAGES OF ORAL COMMUNICATION ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
FORMS OF ORAL COMMUNICATION ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
WRITTEN COMMUNICATION ,[object Object]
ADVANTAGES OF WRITTEN COMMUNICATION ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
DISADVANTAGES OF WRITTEN COMMUNICATION ,[object Object],[object Object],[object Object],[object Object]
BARRIERS TO COMMUNICATION
COMMON BARRIERS TO COMMUNICATION ,[object Object],[object Object],[object Object]
COMMON BARRIERS TO COMMUNICATION ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
COMMON BARRIERS TO COMMUNICATION ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
COMMON BARRIERS TO COMMUNICATION ,[object Object],[object Object],[object Object],[object Object],[object Object]
COMMON BARRIERS TO COMMUNICATION ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
COMMON BARRIERS TO COMMUNICATION ,[object Object],[object Object],[object Object],[object Object]
COMMON BARRIERS TO COMMUNICATION ,[object Object],[object Object],[object Object],[object Object],[object Object]
TO OVERCOME BARRIERS: ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
LISTENING
What is Listening? ,[object Object],[object Object],[object Object]
Listening vs. Hearing ,[object Object],[object Object],[object Object],[object Object]
Why Be A Good Listener? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object]
[object Object]
[object Object],[object Object]
[object Object]
[object Object]
[object Object]
[object Object],[object Object]
Barriers to Listening ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Bad Listening Habits ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
When Are You Listening? ,[object Object],[object Object]
Active Listening ,[object Object],[object Object]
Active Listening Requires… ,[object Object],[object Object],[object Object],[object Object]
Active Listening (4 Steps) ,[object Object],[object Object],[object Object],[object Object]
Step 1: Listen ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Step 2: Question ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Step 3: Reflect-Paraphrase ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Step 4: Agree ,[object Object],[object Object],[object Object]
Activity ,[object Object],[object Object],[object Object]
INTERVIEW
INTERVIEW ,[object Object]
ATTENDING INTERVIEW ,[object Object]
APPEARING FOR INTERVIEWS ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
CONDUCTING INTERVIEW ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

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Bus.communication

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  • 4. What are the most common ways we communicate? Spoken Word Written Word Visual Images Body Language
  • 5.
  • 6. The Communication Process SENDER (encodes) RECEIVER (decodes) Barrier Barrier Medium Feedback/Response
  • 7. The Communication Process Basic Model 2. Sender encodes idea in message 3. Message travels over channel 1. Sender has idea 4. Receiver decodes message 6. Possible additional feedback to receiver 5. Feedback travels to sender
  • 8.
  • 9. Forms of Communication Flowing Through Formal Channels Written Executive memos, letters Annual report Company newsletter Bulletin board postings Orientation manual Electronic E-mail Voicemail Instant Messaging Intranet Videoconferencing Oral Telephone Face-to-face conversation Company meetings Team meetings
  • 10. Communication Flowing Through Formal Channels Downward Management directives Job plans, policies Company goals Mission statements Horizontal Task coordination Information sharing Problem solving Conflict resolution Upward Employee feedback Progress reports Reports of customer interaction, feedback Suggestions for improvement Anonymous hotline
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