1.
COMMUNICATION SKILLS
The most important thing in communication is hearing what isn’t said.
- Peter Drucker

2.
Content
Active listening
Parts of speech
Writing sentences
Paragraph
Self awareness
Personality
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3.
Communication
It is a two way process through
which information is exchanged
between individuals using language
symbols, signs etc.
Listening, speaking, reading, writing
are the parts of communication.
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4.
Process of communication
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5.
Active listening
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It is an art which allows one
to understand the problems
and collaborate to develop
solutions.

6.
Various factors
that affect active
listening
1. Eye contact
2. Gestures
3. Giving feedback
4. Avoiding distractions
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7.
Stages of active listening
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Overcoming barriers to effective listening
1. Control on emotions
2. Avoid distractions
3. create conducive environment
4. Allow the other person to finish speaking and than respond
5. Request to clarify

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A sentence is a group of words which together express a complete idea that
has meaning.
Simple sentences:
which has only one subject and one predicate. E.g. Shanu sells a pumpkin
(Shanu – Subject sells – verb, pumpkin – object.
Complex sentences: a sentence which consist of two or more subjects and
predicates. E.g. Shanu didn’t get money after selling pumpkin because the
buyer did not had money to pay.

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Types of sentences:
1) Active and passive sentences

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Paragraph
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A group of sentences form a paragraph.

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Steps towards self awareness:
1. Gaining a greater awareness of one’s
emotions
2. Making a habit of tracking one’s feeling
3. Expanding one’s practice to areas of life
beyond the person’s feeling

15.
Personality and personality traits
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Personality is a cluster of thoughts
and feeling and behaviors that make a
person unique and different from
others.
Personality traits reflect how a person
tends to think, feel and behave on an
ongoing basis.

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COMMON PERSONALITY DISORDERS
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Is a type of disorders in which an individual have a
rigid and unhealthy patterns of thinking, functioning,
and behaving.
Types of personality disorders:

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Steps to
Overcome
Personality
Disorders
 Talk to someone, share your
feeling.
 Look after your physical health.
 Build confidence in your ability
to handle situations
 Stay positive
 Engage in hobbies such as
painting, music, dancing etc.
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19.
THANK YOU
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