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Towards a truly public library
Libraries as learning environments

                Anne Hederén,
    County Library of Östergötland, Sweden


           anne.hederen@ostsam.se
Östergötland
Library in the middel of the willage?
Libraries as learning environments‐
             develop the potential of libraries
                   in local community
How can libraries support lifelong learning, 
integration, social and digital participation?
 Core strategy:
 Expand co‐operation with adult education bodies,
the voluntary sector and other municipal actors

Funds from:
East Sweden region/ The Swedish Arts Council/ Internet Infrastructure Foundation .SE
Problems and issues
1. Libraries in Swedish society
   A major impact compared with other cultural
   and aducational institutions.
   - Every third person is active borrower
   - High level of public confindense
   But…
   - Library visits are declining
   - Increasingly fewer visits among the low-
   educated

                 Anne Hederén, Länsbibliotek Östergötland
                        anne.hederen@ostsam.se
Problems and issues
2. Lifelong flexibel learning
 Distance students have trebled in the past decade. 
 New demands on support structurs and public 
 learning environments
 ‐ What demands does the flexibel learning make on 
 librarie’s technology, cooperation, environment, 
 media, areas of expertise an co‐ordniation?


                  Anne Hederén, Länsbibliotek Östergötland
                         anne.hederen@ostsam.se
Problems and issues
3. Libraries, multiculture and integration

Different functions of libraries play a vital role in the 
   process of integration
But…
   Libraries are not always adapted to the needs
   of new arrivals.


                   Anne Hederén, Länsbibliotek Östergötland
                          anne.hederen@ostsam.se
Problems and issues
4. Digital exclusion in Sweden and Östergötland
   A growing digital divide
   1,7 million people do not use Internet.
   1,5 million people make very little use of it  = 1 out of 4

   Regional survey in 2008
   1300 residents of this county – 35 % did not use the 
   Internet at all.


                     Anne Hederén, Länsbibliotek Östergötland
                            anne.hederen@ostsam.se
Problems and issues
5. People turn to the libraries to optain support
”How can I send an e‐mail?”

 ”How shall I attache a file in  support of an
 application for a residence permit?”

”Please help me pay the bills over the Internet”

”How can I create my own blogg?”

                      Anne Hederén, Länsbibliotek Östergötland
                             anne.hederen@ostsam.se
Problems and issues
Problems and issues ‐
 6. E‐service increases in society ‐ and in the libraries

 Essential civic functions are relocated to the Internet

 Libraries offer an increasing number of Web services

 E‐service producers need to focus on the users


                   Anne Hederén, Länsbibliotek Östergötland
                          anne.hederen@ostsam.se
Solutions –
1. Learning environments on library premises
Solutions –
2. Develope the role of libraries in introducing immigrants



Civic information and
Internet guidance
 - Libraries providing civic
information to both recently
arrived and older
immigrants groups.
- Library services comprise
an obligatory part of the
civic information course that
all municipalities provide
- Internet guidance with
bilingual tutors
Solutions –
3. Free Internet courses on the right learning level




                                 Courses in basic Internet use led 
                                 by  library staff:
                                    Internet for beginners –
                                    an Internet course in four stages
                                    1. Computer basics
                                    2. Writing using a computer
                                    3. What is Internet?
                                    4. E‐mail for beginners
Hughe respons…



       Article in
 local newspaper in
Finspång mars 2010
   resulted in 200
 applications in one
        week
Solutions –
4. Coach individual needs



                            Individual tuition 
                            Offered as booked appoint‐
                            ment or drop‐in, e.g.: 
                            Help getting started to use the 
                            Internet, signing up for e‐mail 
                            or using the library cathalogue 
                            or databases
Solutions –
5. Temptate with content




                           Curios about the net? ‐ Themed
                           reviews, e.g.:
                           Travel
                           Telephone, addresses and maps
                           Health
                           Newspapers, magazines and blogs
                           Social media 
Solutions –
6. Cooperation with adult education ass. to max. efficiency

                          Free study circles offered on 
                          library premises
                          ‐ Tutors providing their services free of 
                          charge (unemployed or students but 
                          mostly active pensioners)
                          ‐”Old teaching old”
                          ‐ Libraries find the tutors through their 
                          contact network 
                          ‐ Expanding into rural districts
Solutions –
7. Coordinate and market the efforts

 Internet for everyone – benefit and 
 pleasure in everyday life
 e‐campaign at the libraries, October 2009
 Digital participation, e‐service
 Internet for beginners
 60 societal actors demonstrated their 
 e‐services
Comment on the campaign from the libraries:

 ”Greater awareness of the role of libraries
 in the information society. Excellent
 goodwill and much appreciation of the
 library. We have discovered new actors to
 co-operate with and have learned to take
 a wider view. We have had proof that there
 is a great interest and desire to learn
 about computers and Internet.”
Findings so far‐
Study circles give added value and reach 
    out to new groups
‐ increase learning effeciency and 
    utilization of resourses

Co‐operation and regional coordination 
‐ knowledge acquistition and development
    methodolgy
‐ exchange of experiences and inspiration

                    Anne Hederén, Länsbibliotek Östergötland
                           anne.hederen@ostsam.se
Findings so far‐

Libraries are an excellent forum for introducing
beginners to the Internet
 ‐ a modest surrounding 
 ‐ library staff is competent 
in both ”content” on the web
and tuition



                   Anne Hederén, Länsbibliotek Östergötland
                          anne.hederen@ostsam.se
Findings so far‐
Demonstrate needs and offer 
    solutions for goodwill and 
    media impact
 ‐ referenses to local and 
    national surveys 
 ‐ attention in media give local 
    response
 ‐ politicans notice the library 

                   Anne Hederén, Länsbibliotek Östergötland
                          anne.hederen@ostsam.se
Libraries play a role in the development of society 
but they must show how…
  ”It’s good for the brain to 
 learn about the Internet. 
 Maybe it helps you live 
 longer”
                   Gun 77 years

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Towards a truly public library IFLA 20100809