Working as a General Manager of a hotel is indeed an important position. It is your job to ensure that the hotel runs efficiently and generates profits. If you want to be successful as a General Manager, you need to take a few strategic steps to ensure your hotel runs profitably during peak seasons as well as during the times when the occupancy is low.

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Be A
Successful
Hotel
General
Manager

2. Ways to Become an Outstanding
Hotel General Manager
 WOR K ING A S A GENE R A L MANAGE R IN A HOT E L I S IND E E D AN
IMPOR TANT POS I T ION. I T I S YOUR JOB TO ENSUR E THAT THE HOT E L RUNS
E F F I C I ENT LY AND GENE R AT E S P ROF I T S .
 I F YOU WANT TO B E SUC C E S S FUL P E R SON A S A HOT E L GENE R A L
MANAGE R , YOU NE E D TO TA K E A F EW S T R AT EGI C S T E P S TO ENSUR E YOUR
HOT E L RUNS P ROF I TA B LY DUR ING P EA K S EA SONS A S WE L L A S DUR ING T HE
T IME S WHEN THE OC CUPANC Y I S LOW.

3. Give Respect and Show
Appreciation to Hotel Employees
 IN ANY HOT E L , I T I S T HE EMP LOY E E S T HAT MA K E AN IMP R E S S ION ON
T HE GUE S T S . T HE Y A R E T HE F RONT FAC E OF T HE HOT E L R IGHT F ROM T HE
DOORMAN AND B E L LHOP TO T HE R E C E P T ION AND HOUS E K E E P ING S TA F F.
HENC E , YOU SHOULD SHOW YOUR A P P R E C I AT ION BY T R EAT ING YOUR
HOT E L EMP LOY E E S WI T H T HE R E S P E C T T HAT T HE Y D E S E RV E .
 IN A D D I T ION, YOU S HOULD ENSUR E T HAT T HE EMP LOY E E S HAV E A S ENS E
OF OWNE R S HI P FOR T HE HOT E L . T HI S COME S WHEN T HE MANAGEMENT
TA K E S T HE I R SUGGE S T IONS S E R IOUS LY ON C E R TA IN I S SUE S . WHEN
EMP LOY E E S F E E L THE Y A R E PA R T OF A T EAM, THE Y WI L L WOR K HA RD TO
ME E T T HE T EAM GOA L S AND T HE R E BY P L AY AN INS T RUMENT ROL E IN
ACHI E V ING T HE BUS INE S S OB J E C T I V E S .

4. Rewards and Acknowledge to
Hardworking Hotel Employees
 A L L EMP LOY E E S NE E D A WOR D OF ENCOUR AGEMENT NOW AND T HEN. I T
S HOWS T HEM T HAT T HE MANAGEMENT KNOWS HOW HA R D T HE Y WOR K .
T HAT I S WHY I T I S IMPOR TANT TO AC KNOWL E DGE T HE HA R D WOR K OF T HE
HOT E L EMP LOY E E S AND HAV E A S Y S T EM IN P L AC E T HAT R EWA R D S T HEM
FOR DOING AN OUT S TAND ING JOB .
 YOU C AN DO T HI S BY NAMING ONE EMP LOY E E EACH MONT H A S T HE
EMP LOY E E OF T HE MONT H. YOU C AN P R E S ENT T HE EMP LOY E E WI T H A
C E R T I F I C AT E OR GI V E THE WINNE R A PA ID DAY OF F A S A R EWA RD. US E
YOUR IMAGINAT ION TO COME UP WI T H A R EWA R D T HAT EMP LOY E E S WI L L
LOV E TO EA RN.

5. Take Care About
Communication Gap
 COMMUNI C AT ION I S A TWO -WAY P ROC E S S . NOT ONLY DO YOU NE E D TO
CONV E Y YOUR OR D E R S IN A MANNE R T HAT YOUR EMP LOY E E S UND E R S TAND
AND AC T UPON, YOU A L SO NE E D TO ENSUR E YOU HAV E T HE T IME AND
PAT I ENC E TO L I S T EN TO YOUR EMP LOY E E S .
 T HE HA L LMA R K OF A GOOD GENE R A L MANAGE R I S T HE A B I L I T Y TO MA K E
HIMS E L F UND E R S TOOD WI T HOUT Y E L L ING AND S C R EAMING AT EMP LOY E E S
AND PAT I ENT LY R E S PONDING TO QUE R I E S AND L ENDING A PAT I ENT EA R TO
SUGGE S T IONS F ROM EMP LOY E E S .

6. Be Available Everywhere, Everytime
for Employees and Guests
 YOU S HOULD B E T HE R E FOR YOUR HOT E L EMP LOY E E S . MA K E I T A POINT
TO L E T YOUR EMP LOY E E S KNOW T HAT T HE Y C AN A P P ROACH YOU AT ANY
T IME I F T HE Y FAC E P ROB L EMS OR D I F F I CULT I E S AT WOR K . OT HE R T HAN
T HAT, YOU A L SO S HOULD L EAV E T HE FOUR WA L L S OF YOUR OF F I C E AND
MA K E ROUND S OF T HE HOT E L .
 A L SO, MA K E I T A POINT TO MINGL E WI T H T HE GUE S T S AND F IND OUT
A BOUT T HE I R S TAY AND I F T HE Y HAV E ANY SUGGE S T IONS TO IMP ROV E T HE
S E RV I C E FUR THE R . JUS T S E E ING YOU WI L L B E R EA S SUR ING FOR THE
EMP LOY E E S AND I T WI L L P ROV E TO GUE S T S T HAT YOU A R E S E R IOUS A BOUT
MA K ING T HE I R S TAY P L EA SANT AND MEMOR A B L E .

7. Don't Give Guests A Chance to
Complain
 A G O O D H O T E L R U N S S E AML E S S LY B E C A U S E O F A G O O D G E N E R A L MA N A G E R . H E N C E , I T I S
Y O U R R E S P O N S I B I L I T Y T O E N S U R E T H AT E V E R Y T H I N G I N T H E H O T E L I S I N G O O D WO R K I N G
O R D E R . MA K E A C H E C K L I S T F O R MI N O R MA I N T E N A N C E A N D E N S U R E A N Y P R O B L EM
I D E N T I F I E D I S Q U I C K LY F I X E D . D O N O T G I V E G U E S T S A C H A N C E T O C OMP L A I N A B O U T A
B U R N E D O U T L I G H T B U L B O R N O T F I N D I N G T H E T V R EMO T E I N T H E I R R O OM S .
 H OWE V E R , E V E N A F T E R TA K I N G A L L T H E S E ME A S U R E S , T H E R E A R E B O U N D T O B E T H I N G S
T H AT S L I P B Y. Y O U MAY G E T C OMP L A I N S F R OM G U E S T S , WH O MAY N O T L I K E T H E B R E A K FA S T
S E R V E D O R WE R E N O T H A P P Y WI T H T H E V I EW F R OM T H E I R R O OM. I N S T E A D O F G E T T I N G
WO R K E D U P A N D Y E L L I N G AT T H E S TA F F , TA K E T H I S A S O P P O R T U N I T Y T O IMP R O V E A N D
P R O V I D E A B E T T E R E X P E R I E N C E T O Y O U R G U E S T S . I F T H E R E A R E C OMP L A I N S A B O U T T H E
Q U A L I T Y O F T H E B R E A K FA S T , C H A N G E T H E ME N U A N D A D D MO R E D I S H E S T O G I V E I T A
V A R I E T Y.
 A L S O , MA K E IMP R O V EME N T S I N T H E D E C O R O F T H E D I N I N G A R E A T O E N H A N C E T H E
V I S U A L A P P E A L . I F G U E S T S C OMP L A I N A B O U T T H E V I EW, O F F E R T O C H A N G E T H E I R R O OM.

8. Don’t Think The Problem is Small in
Matter About Hotel Services
 I T I S T HE SMA L L T HINGS T HAT MAT T E R AND C AN HAV E A P ROFOUND
E F F E C T ON THE WAY YOUR GUE S T S P E R C E I V E THE HOT E L . THINGS L I K E
HAV ING A NEAT PA R K ING S PAC E OR D I S P L AY ING T HE SOA P S AND
S HAMPOOS IN A NI C E B A S K E T OR E V EN ENSUR ING T HAT T HE WINDOW
PANE S A R E S POT L E S S LY C L EAN C AN MA K E A B IG D I F F E R ENC E TO YOUR
GUE S T S .
 WHI L E T HE S E A R E SMA L L T HINGS , GUE S T S T END TO NOT I C E T HEM.

9. Give First Priority and Provide Quality
Service to Some Important Area
 I T I S B E S T TO F O C U S O N A F EW A R E A S A N D P R OV I D E Q UA L I T Y S E R V I C E I N T H O S E
A R E A S R AT H E R T H A N F O C U S I N G O N MA N Y A R E A S A N D G I V I N G S U B S TA N DA R D
Q U A L I T Y T O Y O U R G U E S T S . I F Y O U W A N T T O H I G H L I G H T T H E H O T E L ’ S S W I MMI N G
P O O L , E N S U R E T H AT I T I S C L E A N , T H E C H A N G I N G R O OMS A R E N E AT A N D T H E R E
A R E A D EQ UAT E LO U N G E R S A N D F R E S H TOWE L S A N D B AT H R O B E S F O R G U E S T S .
 I F YO U WA N T TO P R OV I D E G YM FA C I L I T I E S I N T H E H OT E L , E N S U R E T H AT T H E R E
A R E H I G H - Q UA L I T Y EQ U I PME N T A N D MA C H I N E S F O R YO U R G U E S T S . S IMI L A R LY,
LO O K A R O U N D AT OT H E R A R E A S A N D MA K E A L I S T O F T H E O N E S T H AT YO U WA N T
TO H I G H L I G H T A N D J U S T F O C U S O N T H EM TO G I V E Q UA L I T Y S E R V I C E I N T H O S E
A R E A S .

10. Hire People Who are Believing in
Quality Work with Positive Attitude
 A S MENT IONE D IN T HE B EGINNING, YOUR EMP LOY E E S A R E T HE F RONT
FAC E OF T HE HOT E L . HENC E , YOU S HOULD HI R E EMP LOY E E S WI T H C A R E .
THE Y SHOULD B E THE B E S T IN THE I R F I E LDS AND THI S WI L L A L LOW YOU TO
P ROV ID E QUA L I T Y S E RV I C E TO YOUR GUE S T S .
 HI R E P EOP L E , WHO B E L I E V E IN P ROV ID ING QUA L I T Y S E RV I C E AND HAV E
A POS I T I V E AT T I TUD E . T HE P EOP L E YOU HI R E S HOULD TA K E P R ID E IN
T HE I R WOR K R EGA R D L E S S OF T HE D E PA R TMENT T HE Y A R E WOR K ING IN.
 T HI S WI L L B R ING OUT T HE B E S T IN T HEM AND ENSUR E QUA L I T Y AND
SUP E R IOR S E RV I C E TO GUE S T S .

11.  P L EA S E T A K E A V I S I T TO OUR S I T E HOT E L C LUS T E R . COM TO KNOW MOR E
A BOUT US .
 SUB S C R I B E TO HOT E L C LUS T E R B LOG FOR HOT E L INDUS T R Y NEWS , T R END S ,
INS IGHT S & T RA V E L T I P S AND I D EA S .
FOL LOW US THROUGH OUR SOC I A L ME D I A TO GE T R EGUL A R UP DA T E S AND
D E T A I L INFORMA T ION FOR YOUR NEX T T R I P .
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