Annu Narang

1. Professional Grooming and
Etiquette

2. Attributes of Professional
Grooming• Appropriate Business Appearance
• Use of correct manners and
etiquette
• Appropriate personal behavior
• Effective communication
• Pleasing personality
• Self confidence
• Correct body posture
• Communication skill
• Good grooming
• Positive attitude
• Time Manager

5. Dressing Tips
• Make sure your
clothing is clean and
mended.
• Schedule hair cuts at
regular intervals.
• Wear clothing that fits
your fatigue.
• Keep your breath
fresh.
• Wear shoes that are
well maintained.
• Smell fresh!!! Use
deodorant or
perfume.

6. Dressing for Men
A man’s professional appearance
needs to support his professional
accomplishments. If your business
attire is distracting because it is too
attractive, drab or colorful , your
business contacts may focus on
how you look, not on your business
skills.
• Become a regular at your barbers
• Know which hair products work
for you
• Find your signature scent
• Scrub your face
• Manage your facial fuzz
• Nail your hand-care routine
• Wear sunscreen

7. Business Professional Dress and
suits

8. Tie
Your Tie

9. Professional Shirts
Shirt and styling

10. What to Wear
First Impression is the last
impression

12. Woman Dress
Code

13. Western

14. Do’s and Don’ts of Professional
Western dressing

15. Indian Professional Women Dress Code

16. Formal Dress Code
Women

20. What is Etiquette
• Etiquette is the set of
conventional rules of
personal behaviour in
polite society
• Usually in the form of
an ethical code that
delineates the expected
and accepted social
behaviours that accord
with the conventions
and norms observed by
a society, a social class,
or a social group.

21. Types of Etiquettes
• PHONE ETIQUETTE
• MEETING ETIQUETTE.
• SOCIAL ETIQUETTE.
• CORPORATE
ETIQUETTE.
• BATHROOM ETIQUETTE.
• WEDDING ETIQUETTE.
• EATING ETIQUETTE.
• BUSINESS ETIQUETTE.

22. Phone Etiquette
• Answer the call within three
rings.
• Immediately introduce
yourself.
• Speak clearly.
• Only use speakerphone when
necessary.
• Actively listen and take notes.
• Use proper language.
• Remain cheerful.
• Ask before putting someone
on hold or transferring a call.

23. Meeting Etiquettes
• Be on time.
• Make introductions.
• Have a strong agenda.
• Sit appropriately.
• Speak up.
• Understand the unwritten
speaking rules.
• Do not have your phone out.
• You can drink coffee, but you
need permission for anything
else.

24. Social Etiquettes Tips
• Smile when you look at/greet somebody. It will make
somebody's day.
• Remember people's names.
• Dress appropriately.
• Practice good oral, hands and body hygiene.
• Avoid gossiping or speaking ill of others.
• Don't interrupt people.
• Keep your phone in your pocket when you are with
someone.
• Be on time.
• Mask & Gloves will become mandatory now onwards

25. Basic Social Etiquette
• There are certain
accepted behaviours
in all social situations
that you need to
learn. With few
exceptions, putting
them into
practice can make a
big difference in your
social life.

26. Professional Etiquette Rules You
Need to Know
• Stand up when you’re being introduced to someone.
This helps establish your presence.
• Always say your full name when introducing yourself.
• Always initiate the handshake if you’re the higher-
ranking person or host.
• Dress appropriately. This goes without saying, but you
should always find out what the dress code is at an
event, meeting, or restaurant.
• Only say "thank you" once or twice during a
conversation. If you over use the term, you’ll dilute its
impact and make yourself seem needy or helpless.

27. Professional Etiquette Rules You
Need to Know
• Send separate thank-you notes to everyone involved. When
interviewing, it’s customary to send an email or
handwritten thank-you note to all of the people you met
with.
• Leave your phone in your pocket. Don’t take it out during
meetings. It’s rude.
• Use professional headshots. For your business profile on
LinkedIn or other websites, don’t post a photo of yourself
at the beach. You won’t be taken seriously.
• Always double-check that you have selected the correct
email recipient. You don’t want to send the email to the
wrong person!
• If you forget someone’s name, admit it. It’s no big deal! Just
say, “I’m so sorry, but I’ve forgotten your name. Can you
remind me what it is?”

28. Professional Etiquette Rules You
Need to Know
• Greet people at work. Say hello to the people you know as
well as the people you don’t know.
• Keep your fingers together when you point. Never point
with just an index finger—it’s too aggressive. Instead point
with an open palm and keep your fingers together.
• Never pull out someone’s chair for them. In a business
setting, you should leave behind social gender rules. It's
okay to hold open the door for a guest, but a man does not
have to pull out a woman’s chair.
• When at a business lunch or dinner, don’t order anything
too expensive. Follow the lead of your host.
• Order the same amount as your guest/host. More
affordable side.

29. Professional Etiquette Rules You
Need to Know
• Never ask for a to-go box. “You are there for business,
not for leftovers,”
• The host should always pay. If you were the inviter, you
should pay the bill; gender does not matter. If you’re
worried about a fight over the bill arising, excuse
yourself from the table.
• You’re going to the bathroom—and then discretely
take care of the bill.
• Stay sober. Don’t get blackout drunk at a work event.
• Prepare a polite exit from every meeting or
conversation.