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Anthony resume November 11, 2018

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This is a technology based resume. For Anthony Stilianidis

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Anthony resume November 11, 2018

  1. 1. 108A Valleybrook Road, Canonsburg, PA 15317 724.260.6186  Anthony.Stilianidis@gmail.comAnthony A. Stilianidis StilianidisExperience Summary I am results oriented with comprehensive experience in technology and training. I am skilled in critical thinking and problem solving. My professionalism and experience in team and individual work allows me to achieve organizational goals and objectives. Education and Training  U.S. ARMY – Advanced Individual Training, Information Technology Specialist  Indiana University of Pennsylvania, Bachelor of Science in Management - Graduated December 2008 Professional Experience TEK Systems, Crown Castle USA: Help Desk Technician January 1, 2018 – July 2018  Answered Tier 1 support calls for all technology issues internal and external  Supported all Microsoft 360 and office products  Performed above average closing tickets with ServiceNow Ticketing  Utilized Active directory and remote desktop to troubleshoot and resolve issues  Collaborated with co-workers to create and maintain KB articles US ARMY, 25 Bravo: Information Technology Specialist – LAN Manager March, 2010 – March 2018  During Annual Training 2015 o Coordinated Soldiers to bring all signal systems to “Mission Capable” status o Connected all peripherals, Classified and Un-Classified, to LAN o Collaborated with Soldiers to troubleshoot VoIP and IP conflicts  Awarded ARMY Achievement Medal for performing above standards as acting NCOIC  Obtained LAN Manager I title for HHC 2BSTB 2BDE 28th ID  Trained Soldiers on networking, hardware, wire management, software, hardware and radios  Maintained signal systems deployable status by performing Preventative MaintenanceChecks CompuCom Inc., Chevron: Drilling Field/End User Support (Level 2 and 3) May 2016 – October 2017  Supported operations team in developing and maintaining PCN using VMware vCenter  Configured/Deployed/Supported Cisco field mobile 819 routers and switches with EU devices  Acted as a secondary mobility support personal with company mobile devices (iPhone, iPad)  Processed help tickets through remedy for end users, developing KB documents for solutions  Worked with Microsoft applications and add-ins such as WebEx, and PolyCom video and audio Conferencing Relevant Experience  Diversified InformationTechnology Experience  LAN Manager for HHC 2BSTB  Systems andNetwork Administration  UnitedStatesArmy Training– IT Specialist  Security Clearance –Secret
  2. 2. Anthony A. Stilianidis 2 Ideal Integrations Inc. Technology Engineer (NOC Engineer) Full Time – October 2014 – May 2015  Monitored over 1400 servers with more than 200 clients using SolorWinds monitoring software  Provided backup software support for Veeam, Datto, Backup Exec, and VRanger  Using Autotask Ticketing identified and performed remote access to resolve issues  Performed remote access into physical and virtual servers/hosts to perform remediation  Utilized Active Directory to add/remove permissions reset passwords, an create and edit containers  Created documents to be added to a library of technical data for future use in repairs Home Depot, Appliance Sales Specialist – Specialty Department Full Time – January 2013 – October 2014  Consistently drove sales to district highs throughout the year and won numerous contests  Expected to fill in a leadership role during a time when leadership was unavailable  Received multiple “Homer Awards” for superior customer service and over achieving sales goals  Communicated goals and expectations to other appliance, plumbing, and fashion bath associates  Trained new technological innovations in the appliance industry to employees  Worked closely with vendors to fill purchase orders and complete customer orders Best Buy, Technology Education Agent – Geek Squad Full Time – November, 2012 – January 2013  Piloted new technology education service offered by the Geek Squad in Pittsburgh market  Educated end users on – IOS, Android, and windows, Apple OS, SLR and pocket digital cameras  Conducted seminars and one on one sessions to answer basic questions on new technology  Scheduled customers with different agents matching needs with appropriate subject matter experts Best Buy, Consultation Agent – Geek Squad Full Time – May, 2012 – November, 2012  Troubleshot computers brought into the store and over the phone  Utilized licensed line based tools to scan, diagnose and resolve various Microsoft/Apple computers  Mastered malware removal, hardware install/configure, software install/configure, installed OS updates and upgrades, and transfer HDD data to a backup server, and reinstall OS and updates Best Buy, Floor Intelligence Agent – Geek Squad Full Time – January, 2012 – May, 2012  Developed training and remedial training for computer sales personnel to sell Geek Squad Services  Piloted a new position joining BestBuy Products with Geek Squad Services  Drove sales of Tech Support subscriptions consistently ranking #1 among store Best Buy, Sales Associate – Appliances Full Time – May, 2011- January, 2012  Performed sales to increase overall revenue for appliance department  Received 3rd quarter store MVP for outstanding sales and excellence as an BestBuy employee
  3. 3. Anthony A. Stilianidis 2  Consistently received outstanding performance reviews Indiana University of PA, Athletics Business Office, Office Assistant August, 2007 – May, 2008: August, 2008 –June, 2009  Consolidated athletic group funds, disbursements, fundraising, and athletic training camps funds  Organized and filed forms for state and team budgets  Created letterheads and professional documents for NCAA Division II teams and the athletic finance office  Prepared documents using all of Microsoft Offices’ products for internal and external use  Coordinated and managed athletic events along with other student game managers Organizations  Alumni member of Collegiate Entrepreneurs Organization (CEO)  Alumni member of American Association for Quality (ASQ)  Alumnus member of the American Marketing Associations’ (AMA) IUP Chapter Certifications - CompTia Network+ (Expired) - CompTia Security+ (Expired) - Six Sigma White Belt