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Swapping your software won’t fix poor user adoption

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We see it time-and-time again, businesses struggle to capitalize on the benefits of their digital transformation (DX) once in the Post-Go-Live stage of the project.

In an attempt to resolve their issues the software is swapped out for yet another alternative, however, this changes nothing.

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Swapping your software won’t fix poor user adoption

  1. 1. © 2019 AppLearn® All rights reserved Swapping your software won’t fix poor user adoption
  2. 2. We see it time-and-time again, businesses struggle to capitalize on the benefits of their digital transformation (DX) once in the Post-Go-Live stage of the project. © 2019 AppLearn® All rights reserved
  3. 3. “75% of digital transformation projects don’t deliver their intended value.” Gartner © 2019 AppLearn® All rights reserved
  4. 4. Organizations usually believe the fault lies in the technology, in an attempt to resolve their issues the software is swapped out for yet another alternative, however, this changes nothing. © 2019 AppLearn® All rights reserved
  5. 5. Why does this viewpoint exist? © 2019 AppLearn® All rights reserved
  6. 6. When a digital transformation project is struggling, often the blame falls on the technology; however, we found from our years of experience that the software is not causing the issues, rather employees lack the correct support. © 2019 AppLearn® All rights reserved
  7. 7. “When it’s a change management effort, the technology part is easy, it’s the people piece that becomes challenging.” Matt Burns, Global HR Executive © 2019 AppLearn® All rights reserved
  8. 8. Employees either struggle to adopt the new technology or simply choose not to use it. Do organizations address the adoption issue? In most cases, no, instead the software is replaced. © 2019 AppLearn® All rights reserved
  9. 9. How can the lack of adoption be fixed? © 2019 AppLearn® All rights reserved
  10. 10. First and foremost, a mindset shift must occur. © 2019 AppLearn® All rights reserved© 2019 AppLearn® All rights reserved
  11. 11. IDC found in a recent study that the software was the least important barrier to a successful digital transformation project, to ensure success, place a greater focus on the changes in strategy, culture, behavior, processes, and skills. © 2019 AppLearn® All rights reserved
  12. 12. What focus is needed on these different barriers? © 2019 AppLearn® All rights reserved
  13. 13. Strategy: Is your digital transformation project a change in strategy for the organization and the employees interacting with them? © 2019 AppLearn® All rights reserved© 2019 AppLearn® All rights reserved
  14. 14. Culture: Does the digital transformation change the way things have always been done? © 2019 AppLearn® All rights reserved
  15. 15. Behavior: Are you implementing a digital technology that will require people to behave differently? © 2019 AppLearn® All rights reserved© 2019 AppLearn® All rights reserved
  16. 16. Process: Will the digital transformation require an amendment to existing processes or introduce new processes? © 2019 AppLearn® All rights reserved
  17. 17. Skills: Does the transformation require your employees to adopt new skills to execute tasks? © 2019 AppLearn® All rights reserved© 2019 AppLearn® All rights reserved
  18. 18. The key takeaway to remember is that technology is only one small part of a digital transformation; therefore, simply swapping your software will not solve your issues. © 2019 AppLearn® All rights reserved
  19. 19. Don’t continue to make the same mistake, to create a successful enterprise-wide change you must support all the affected areas. © 2019 AppLearn® All rights reserved
  20. 20. Let’s connect © 2019 AppLearn® All rights reserved

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