Today, information and communication technology (ICT) is an essential tool that sustains and supports business. ICT-based applications and innovations are now major change drivers that enhance economic growth and organizational performance.

1. Enhancing Organizational Performance through
Technology
Today, information and communication technology (ICT) is an essential tool that
sustains and supports business. ICT-based applications and innovations are now major
change drivers that enhance economic growth and organizational performance.
Organizations leverage technological tools such as computers, smartphones, and
tablets to enhance effectiveness. Sharing tools keeps team members up to date with
the latest project status, even when working remotely or not directly working on a
specific phase of the project.
Software programs improve office efficiency and effectiveness. Spreadsheets, for
example, help with better organization. Alternatively, organizations can design an office-
wide system for information sharing among workers and across different departments to
ensure unity of purpose.
Without the human element, even the best technology will not help managers achieve
various goals or targets. Organizations work with ICT professionals to determine the
best technology deployment strategies, also working to protect the client and business
information. The management, by working with professionals at different levels or from
different fields, can obtain new ideas to improve product design, cut costs, and enhance
the quality of customer service.
For technological and digital transformations to bear more fruit, they must be
accompanied by cultural and behavioral changes within the organization. Focus areas
might include establishing new ways of working, taking calculated business risks, and

2. increased collaboration. Another important area is to give staff more say on where
digitization could be adopted.
Small businesses too can leverage technology to boost output and reduce costs. For
example, firms can deploy basic enterprise software to automate many back office
functions, such as payroll, record keeping, and accounting. The adoption of mobile tech
allows field reps and home offices to interact in real time. Field reps, for instance, can
use mobile apps to record daily sales or expenses and have them automatically synced
with the home office’s accounting software.
Technology improves inter-office communication. For example, using social intranet
software gives employees a convenient and centralized portal where they can relay
information, as well as access and update internal documents or contracts in real time.
The social intranet solution is designed to build relationships at the workplace.
Technology can enhance data security and privacy. Organizations can create secure
environments to maintain sensitive client and business information. Today, numerous
user friendly software programs require little input from the user, yet are excellent at
maintaining data security and privacy through encryption, or the encoding of
information.
Businesses, both small and large, can use technology to improve communication
processes and reach more customers. Organizations can deploy several ICT methods
for more impact. For example, emails, SMS, mobile apps, and websites can facilitate
improved and faster communication with consumers. In addition, the same
communication channels can be used to receive consumer feedback.