Making way for Informal, Collaborative Workplace Learning
1. Onboard Early - onto communities
2. Help build PLN - to listen to, reflect openly and share with
3. Encourage Working Out Loud - Leaders show the way
4. Make Sharing Easy - Make it easy to find, organize, update and share
5. Help build Performance Support - create, update, share, organize and find job aids
6. Recognize Sharing - Identify experts by their sharing index
7. Bring Consulted help to workplace
2. Onboard Early
Associate
Profile
Open
Source
Tech CoP
Insurance
CoP
•CoPs – Per Technology, Domain, Customer, Geo, etc.
•Learner auto-enrolled into 2 or more CoPs recommended by BU, Academy
Auto-enroll to Communities of Practice
•People in the same Domain
•People in same Technologies
Recommend communities that interest others with similar profile
Ensure Daily Learning
Flows
• Encourage learners to
post daily Learning
nuggets to CoP
• Encourage feedback via
likes and comments
Make communities
mobile-discussion-
friendly
Example Profile:
CoPs - Sponsored /
Moderated by
Academy, COE, BU
4. Build Personal Learning Network
Help learners build
their PLN, based
on their profile
Auto-Follow
•Seniors in BU
•SMEs related to associate’s
profile
•Peers within team
Recommend
based on profile
•Groups to join
•People to follow
•Hashtags to follow
•Blog RSSFeeds to Subscribe
5. Encourage Working Out Loud
Encourage
sharing about
their Workday
•What they are working on
each day
•Offline discussion that
triggered a thought
•Problems they face
•Ideas they get
Encourage
conversation
•Feedback on other’s thoughts
•Ideas to others’ problems
•Gut feel on others’ ideas
Use Microblogging
Leaders Work out
Loud
6. System capability
Make Sharing Easy
•Bookmarks - Resources found
•Blog – Lessons learnt
•Microblogs – Share an insight and trigger a discussion
Make it easy to share
•Job Aids - Solutions that worked
•Learning paths – Resources that help in learning
Make it easy to update, personalize, reuse
Share from
anywhere in a
single click
7. Recognize Sharing
• Ask & Answer
• Comment and discuss
• Share and trigger discussions
• Reuse and share personalized artifacts
• Number of people collaborated with to
produce shared artifacts
• Number of reuses of artifacts shared
Define Experts from what they share
System capable of
identifying SME of CoPs
by their sharing index
Leaders and Teams find
whom to approach for
focused help
8. Bring Expert Consultation to Workplace
When CoPs and Job Aids have
already been used, yet insufficient
Bring an SME to Workplace for
Consulted help in solving a problem
If SME recommends up-skilling the
team as long term solution
Provide a Learning
Path to up-skill
Formal Training as the
last resort
SME helps in updating /
creating a job aid
9. Social Learning Framework
Enable
Workplace
Learning
Onboard
Early to
Communiti
es
Help build
Personal
Learning
Networks
Make
sharing
easy
Encourage
Working
Out Loud
Recognize
Sharing
Bring
Expert
Consultant
to
Workplace
Learn from
others, Reflect,
Share to others
Learn from what
others share
Share bookmarks,
microblogs,
comments with
minimal clicks
Leaders show the
way
Define SME by
their sharing
index
Focused connect
with SME
10. Make way for Social Learning
Facilitate CoPs
Help build PLN
Let learning paths and
content be personalized
and rated by learner
Make it easy to Find,
Organize, Personalize
and Share
Recognize sharing
Academy
System
BU
Leaders
Work out Loud
Help create/update a
repository of Job Aids
12. Workplace Learning - Need
• Move to a new role
• New domain, Technology, Customer
• Join a project team
Prepare for change
• Find Solutions to complete work at hand
In the Course of Work
13. Learning to prepare for change
Recommend a Learning Path
New to Project
New
Technology
New
Domain
New
Customer
New To Role
New
Process
New
Responsibili
ties
Experienced
members
Learning
Function
Recommend CoPs, Team
communities to
- Join
- Listen in
- Learn from
1
2
Provide Daily Learning
Flows to stimulate learning
through the learning path
3
Personalize the
Learning Path
Undergo formal
learning
Suggest to Refine
Learning Path
4
5
6
Learner
14. Learning in the course of work
Search
the
internet,
Ask a
peer
Try
various
options
Solve the
problem
at hand
Learnt by
solving
On facing a
problem to solve,
When the problem repeats in the future,
in another team – How can a Self-Directed
Learner make use of this?
Build a
Performance
Support System