Key Performance Indicators -EAM
Submitted by
Apurva Mittal
20141009

What is KPI???
 A Key Performance Indicator is a measurable
value that demonstrates how effectively a
company is achieving key business objectives.
 Organizations use KPIs at multiple levels to
evaluate their success at reaching targets.
 High-level KPIs may focus on the overall
performance of the enterprise, while low-level
KPIs may focus on processes in departments
such as sales, marketing.

• Improve personnel’s understanding of KPIs.
• Improve personnel’s awareness of maintenance
performance.
Objectives of KPI
+ =

Characteristics of a good KPI
 KPI is always connected with the corporate
goals.
 A KPI are decided by the management.
 They are the leading indicators of performance
desired by the organization.
 Easy to understand

A KPI need to be:
Specific
Measurable
Achievable
Result-oriented or Relevant
Time-bound

KPI w.r.t Employees
 Employee Turnover Rate (ETR)
 Percentage Of Response To Open
Positions
 Employee Satisfaction

KPI w.r.t Manager
 Profit
 Cost
 Sales By Region
 Expenses Vs. Budget
 Customer Lifetime Value (CLV)
 Number Of Customers

KPI w.r.t Department
 No. and type of maintenance required
 No. of orders delayed due to stock out
 Mean time to repair
 Mean time between failure
 % Availability of equipments

Bibliography
en.wikipedia.org/wiki/Performance_indicator
www.investopedia.com/terms/k/kpi.asp
kpilibrary.com/
www.smartkpis.com/