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Hospital's Digital Transformation How to lead it?

Presentation at Healthcare & Hospital Management Conference in Rome on December 18

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Hospital's Digital Transformation How to lead it?

  1. 1. Agustin Argelich Telecom Engineer Principal Consultant at Argelich Networks Speaker & Author @aargelich aac@argelich.com (+34) 93 415 12 35
  2. 2. Healthcare Digital Transformation. © 2018 All rights reserved. E-mail: argelich@argelich.com Tel. +34 93 415 12 35 @aargelich - 2 - Which is the challenge we are facing? Which strategies (best leadership practices) can we apply?
  3. 3. Healthcare Digital Transformation. © 2018 All rights reserved. E-mail: argelich@argelich.com Tel. +34 93 415 12 35 @aargelich - 3 - More needs Few qualified resources Spanish population pyramid 2016 Social and Demographic changes Only Technology can help us
  4. 4. Agenda Content Technology Strategy Leadership How is the current ecosystem? How is the digital ecosystem? How can we response and create welfare? How we can lead the digital transformation ?
  5. 5. Healthcare Digital Transformation. © 2018 All rights reserved. E-mail: argelich@argelich.com Tel. +34 93 415 12 35 @aargelich - 6 - Objective - Retos UC2 Unified Communications and collaboration. IP wire and wireless networks Which are the digital tools available? CBPA Communication Based Processes Automation Why do we need UC2 and CBPA?
  6. 6. Healthcare Digital Transformation. © 2018 All rights reserved. E-mail: argelich@argelich.com Tel. +34 93 415 12 35 @aargelich - 7 - Let’s take Gaudi’s thoughts. What’s digital transformation about?
  7. 7. Healthcare Digital Transformation. © 2018 All rights reserved. E-mail: argelich@argelich.com Tel. +34 93 415 12 35 @aargelich - 8 - Everything comes from the great book of nature. What’s digital transformation about?
  8. 8. Healthcare Digital Transformation. © 2018 All rights reserved. E-mail: argelich@argelich.com Tel. +34 93 415 12 35 @aargelich - 9 - Networks are the nervous system of any organization The nervous system transports different kinds of signs and orders, sounds, images, touch, heat, cold, etc. An IP telecommunications network transports in a transparent way different kinds of information: voice, data, video, control. We have evolved from separate service-specific networks to a single network. We are moving on to a more efficient and natural solution.
  9. 9. Healthcare Digital Transformation. © 2018 All rights reserved. E-mail: argelich@argelich.com Tel. +34 93 415 12 35 @aargelich - 10 - The brain is protected by the skull, i.e. a Data Center. Where is your Data Center located?
  10. 10. Healthcare Digital Transformation. © 2018 All rights reserved. E-mail: argelich@argelich.com Tel. +34 93 415 12 35 @aargelich - 11 - When Do We Use a Network? ➢ To think➢ To fish We need telecom networks to create wealth as well as for safety and security reasons. ➢ To be connected ➢ To protect ourselves ➢ To rescue somebody
  11. 11. Our brain is a network We use a network: TO THINK
  12. 12. Healthcare Digital Transformation. © 2018 All rights reserved. E-mail: argelich@argelich.com Tel. +34 93 415 12 35 @aargelich - 13 - The New Age of Telecoms in Healthcare You need a wire o wireless network port everywhere Symmetric high-capacity WAN and LAN Ethernet links. Sharing information and resources.
  13. 13. Healthcare Digital Transformation. © 2018 All rights reserved. E-mail: argelich@argelich.com Tel. +34 93 415 12 35 @aargelich - 14 - Video age Communication among humans is not easy. High-capacity IP networks facilitate video transfer. “The world is heading towards visual communication”, declared John Chambers, CEO at CISCO, during the speech he held in Barcelona at the Global Mobile Congress in February 2008. 12% 57% 35% Persuasion channels Kinnhestetic Visual Audio We cannot do without the most important communication channel.
  14. 14. Healthcare Digital Transformation. © 2018 All rights reserved. E-mail: argelich@argelich.com Tel. +34 93 415 12 35 @aargelich - 15 - Mobility is the “fall of the wall” in corporate communications No more borders, no more geographical limits in your network Voice, data, video and control signals. Wireless high capacity data networks No more walls in any Hospital
  15. 15. Healthcare Digital Transformation. © 2018 All rights reserved. E-mail: argelich@argelich.com Tel. +34 93 415 12 35 @aargelich - 16 - OHSJD WAN NETWORK MAN BARCELONA 2 Mbps Sant Boi Madrid Pamplona Hospital de Sant Joan de Deu Esplugues 100 Mbps 2 Mbps 10 Mbps 10Mbps 10 Mbps 100 Mbps INTERNET30 Mbps Saragossa Intern et 2 Mbps Bkup by asdl 10 Mbps 2 Mbps Lerida ( Almacelles) Palma de Mallorca 10 Mbps 2 Mbps Bkup by asdl Bkup by asdl Bkup by asdl Bkup by asdl Man P. Mallorca Man Madrid Man Pamplona Macrolan VPN-IP Rest of type 2 sites (43 small sites) Bkup ISDN ASDL Advance 4M/512K 40 Mbps 100 Mbps 100 Mbps ICT C3560 C3560 C3560 C3560 C2801 C2801 C28 01 C2801 C28 01 Sant Boi Campus C3560C35 60
  16. 16. Healthcare Digital Transformation. © 2018 All rights reserved. E-mail: argelich@argelich.com Tel. +34 93 415 12 35 @aargelich - 17 - IP converging network architecture
  17. 17. Healthcare Digital Transformation. © 2018 All rights reserved. E-mail: argelich@argelich.com Tel. +34 93 415 12 35 @aargelich - 18 - Standard hardware + software There is no finish line New applications Virtuous circle of innovation Software Servers Ethernet switches
  18. 18. Healthcare Digital Transformation. © 2018 All rights reserved. E-mail: argelich@argelich.com Tel. +34 93 415 12 35 @aargelich - 19 - What is Unified Communications? “Communications integrated to optimize business processes” Communications Technology used to facilitate personal interaction via speech, watch, and text integrated Communications linked to or built into a business process to optimize To make our business processes work more efficiently and effectively business processes A sequence of related tasks performed to achieve a business outcome Marty Parker With mobility it doesn’t matter where you are, where the data are, you can optimize your process everywhere.
  19. 19. Healthcare Digital Transformation. © 2018 All rights reserved. E-mail: argelich@argelich.com Tel. +34 93 415 12 35 @aargelich - 20 - Infant Protection LabResults Nurse call Security System Location Tracking IT System Monitoring ADT System Pager Remote Monitoring Devices Digital Signage/ Whiteboard Smart Phones Web Wireless Telephony Enterprise-widedirectory,presence, preferenceand escalation rules Deliveryto right endpoint Web Directory Emergency Notification Speech Recognition Wireless Telephony Dashboard On-site Paging OnCall Alarms Integration E911 Nurse Call Integration RFID Presence Call Recording Call Accounting Operator Console Unified Communications Services Universal connectivity to data sources 1. Collect the information where it occurs. 2. Apply the rules and procedures. Support decision tools. 3. Processed information is delivered to the key person wherever s/he is. 3 Steps
  20. 20. Healthcare Digital Transformation. © 2018 All rights reserved. E-mail: argelich@argelich.com Tel. +34 93 415 12 35 @aargelich - 21 - Business Process Automation ✓Shorter processes cycle of life. ✓Avoid human errors
  21. 21. Healthcare Digital Transformation. © 2018 All rights reserved. E-mail: argelich@argelich.com Tel. +34 93 415 12 35 @aargelich - 22 - Business process improvement Introduce data on real time 300 prescriptions per day x 5 min. to process each prescription Each action is done once. Avoiding mistakes 9.125 hours /year
  22. 22. Healthcare Digital Transformation. © 2018 All rights reserved. E-mail: argelich@argelich.com Tel. +34 93 415 12 35 @aargelich - 23 - Critical communications ➢ The high level of mobility of medical and technical management staff ➢ Dynamic and complex directory. Who is available? ➢ Mobile messages. High volumes of short message to mobile devices. ➢ A large amount of machine and system data from two different origins: ➢ Patient follow-up. ➢ Building management ➢ Group communication is also very frequent. Different specialists must be consulted in real time. Second opinions are required ➢ Communication traceability and auditing.
  23. 23. Healthcare Digital Transformation. © 2018 All rights reserved. E-mail: argelich@argelich.com Tel. +34 93 415 12 35 @aargelich - 24 - UC2 Unified Communications and Collaboration 1. The physician needs a second opinion on an X-ray. 2. He checks availability of his colleagues on the collaboration portal. 3. He starts a conference to share the graph with his three available colleagues. If you are interdependent, you are efficient (Stephen Covey).
  24. 24. Healthcare Digital Transformation. © 2018 All rights reserved. E-mail: argelich@argelich.com Tel. +34 93 415 12 35 @aargelich - 25 - UC2 Unified Communications and Collaboration Nurse The physician accepts the nurse’s call The physicians are unavailable 1) The nurse needs to contact a specialist urgently. 2) The system’s UC2 application immediately contacts one of the available physicians by just clicking on “Surgical team” button on her Wi-Fi PDA/Smartphone.
  25. 25. Healthcare Digital Transformation. © 2018 All rights reserved. E-mail: argelich@argelich.com Tel. +34 93 415 12 35 @aargelich - 26 - 4 Tele medicine 4 - Modules + Medical device Class IIa or IIb + Low cost. + Very accurate. + Self measure + Easy to operate + Smartphone App for patients. + Smartphone App for family (tutor) + Smartphone app for Physician + Avoiding self- medication. + Process data received from patients. + Alarms to patients, family or Physician. + Biggest database of illness ever build + Research using standard tools. Personal Medical device Comm. Patient Physician Family Real - Time monitoring Big Data 01 02 03 04
  26. 26. Healthcare Digital Transformation. © 2018 All rights reserved. E-mail: argelich@argelich.com Tel. +34 93 415 12 35 @aargelich - 27 - 5 Service flowchart Send data to the portal Process data on real-time Big Data Analysis 01 02 03 05 Capturing Real Data with personal medical device Paper Research 06 04 Patient Send alarm to the right endpoint Tutor Physician
  27. 27. Healthcare Digital Transformation. © 2018 All rights reserved. E-mail: argelich@argelich.com Tel. +34 93 415 12 35 @aargelich - 28 - Tele-assistance Solutions Architecture
  28. 28. Healthcare Digital Transformation. © 2018 All rights reserved. E-mail: argelich@argelich.com Tel. +34 93 415 12 35 @aargelich - 29 - 19 The Lego Strategy Only invest in what really add value Linking POT with other existing “modules” Big Data toolsOphthalmologist portal Patient Smartphone App
  29. 29. Healthcare Digital Transformation. © 2018 All rights reserved. E-mail: argelich@argelich.com Tel. +34 93 415 12 35 @aargelich - 30 - Results ✓ Rapid response to incidents and alarms. ✓ Improved response times to patient requirements. ✓ Locating the right person at the right time. ✓ Automating daily work flows, improving efficiency. Avoiding errors ✓ Improving team work. Facilitating the sharing of information. ✓ Access to resources from other, far-off hospitals. Share expensive resources.
  30. 30. Healthcare Digital Transformation. © 2018 All rights reserved. E-mail: argelich@argelich.com Tel. +34 93 415 12 35 @aargelich - 31 - Digital Transformation is the right answer to meet current challenges ✓ Improving the quality of patient care and in consequence their level of satisfaction. ✓ Improving the level of satisfaction felt by hospital’s staff ✓ Reducing cost and inefficiencies.
  31. 31. Healthcare Digital Transformation. © 2018 All rights reserved. E-mail: argelich@argelich.com Tel. +34 93 415 12 35 @aargelich - 32 - What can we do? Which one is the right way? How to lead Digital transformation?
  32. 32. Healthcare Digital Transformation. © 2018 All rights reserved. E-mail: argelich@argelich.com Tel. +34 93 415 12 35 @aargelich - 33 - Ignore the nature of reality Remaining isolated Option I:
  33. 33. Healthcare Digital Transformation. © 2018 All rights reserved. E-mail: argelich@argelich.com Tel. +34 93 415 12 35 @aargelich - 34 - Understand the Human factor
  34. 34. Healthcare Digital Transformation. © 2018 All rights reserved. E-mail: argelich@argelich.com Tel. +34 93 415 12 35 @aargelich - 35 - Why is it so difficult to implement a change? “Humans only change when they actually realize the consequences of not doing it.” It’s easier to do nothing.
  35. 35. Healthcare Digital Transformation. © 2018 All rights reserved. E-mail: argelich@argelich.com Tel. +34 93 415 12 35 @aargelich - 36 - Our mind is tremendously powerful Discouragement can lead to a collapse. Positive thoughts create a physical state much better than negative ones. Dr. Alonso announced: “Neurons regenerate”
  36. 36. Healthcare Digital Transformation. © 2018 All rights reserved. E-mail: argelich@argelich.com Tel. +34 93 415 12 35 @aargelich - 37 - “Procrastinate” is an ugly verb Why are we delating decisions?
  37. 37. Healthcare Digital Transformation. © 2018 All rights reserved. E-mail: argelich@argelich.com Tel. +34 93 415 12 35 @aargelich - 38 - Three- dimensional and polyhedral reality Complex and multidisciplinary projects
  38. 38. Healthcare Digital Transformation. © 2018 All rights reserved. E-mail: argelich@argelich.com Tel. +34 93 415 12 35 @aargelich - 39 - Multinational and multicultural teams working on network from far away different locations The present of work is …. Work on a project basis Work on a network
  39. 39. Healthcare Digital Transformation. © 2018 All rights reserved. E-mail: argelich@argelich.com Tel. +34 93 415 12 35 @aargelich - 40 - The creative process comes interlinking seemingly unrelated things.
  40. 40. Healthcare Digital Transformation. © 2018 All rights reserved. E-mail: argelich@argelich.com Tel. +34 93 415 12 35 @aargelich - 41 - To get a great and disruptive idea you must be Renaissance
  41. 41. Healthcare Digital Transformation. © 2018 All rights reserved. E-mail: argelich@argelich.com Tel. +34 93 415 12 35 @aargelich - 42 - Innovation is a new way of doing something. The innovation dilemma Evolution versus Revolution Taking risks is inevitable.
  42. 42. Healthcare Digital Transformation. © 2018 All rights reserved. E-mail: argelich@argelich.com Tel. +34 93 415 12 35 @aargelich - 43 - The Solution True Leadership
  43. 43. Healthcare Digital Transformation. © 2018 All rights reserved. E-mail: argelich@argelich.com Tel. +34 93 415 12 35 @aargelich - 44 - How do you feel? Aligned or alienated Leadership is to help others understand why it is clever to be aligned with project objectives
  44. 44. Healthcare Digital Transformation. © 2018 All rights reserved. E-mail: argelich@argelich.com Tel. +34 93 415 12 35 @aargelich - 45 - You not only can, you must, choose your attitude Aptitudes and Attitudes Leadership is helps others to choose the right attitude Teach them how to choose the right aptitude
  45. 45. Healthcare Digital Transformation. © 2018 All rights reserved. E-mail: argelich@argelich.com Tel. +34 93 415 12 35 @aargelich - 46 - Disciplined Collaboration Undisciplined Collaboration Disciplined Collaboration Centralized Autonomy (silos) Performance from decentralized work Performance from collaboration Low Low High High
  46. 46. Healthcare Digital Transformation. © 2018 All rights reserved. E-mail: argelich@argelich.com Tel. +34 93 415 12 35 @aargelich - 47 - Examples True Leadership
  47. 47. Healthcare Digital Transformation. © 2018 All rights reserved. E-mail: argelich@argelich.com Tel. +34 93 415 12 35 @aargelich - 48 - The people who are crazy enough to think they can change the world are the ones who do
  48. 48. Healthcare Digital Transformation. © 2018 All rights reserved. E-mail: argelich@argelich.com Tel. +34 93 415 12 35 @aargelich - 49 - Columbus was looking for a different route to India. He was successful because he was open- minded. He was trying to optimize an established procedure. He thought globally. “Communications integrated to optimize business processes” Be open-minded, my friend
  49. 49. Healthcare Digital Transformation. © 2018 All rights reserved. E-mail: argelich@argelich.com Tel. +34 93 415 12 35 @aargelich - 50 - As Gaudi imagined Barcelona’s new cathedral, … … imagine your own future. The power of imagination
  50. 50. Healthcare Digital Transformation. © 2018 All rights reserved. E-mail: argelich@argelich.com Tel. +34 93 415 12 35 @aargelich - 51 - We choose to go to the moon. (John F. Kennedy) We are not saying “if we can”, of course we do. We are now talking about: “if we want to”. Are you still thinking technology is a “commodity”, or do you believe in a better future thanks to the right use of technology? Are you still thinking that digital technology (ICT) is only a technical issue? Willingness to innovate July 16, 1969, at 10:30 a.m. Apollo XI launch
  51. 51. Healthcare Digital Transformation. © 2018 All rights reserved. E-mail: argelich@argelich.com Tel. +34 93 415 12 35 @aargelich - 52 - Always go forward and never turn back …. Fr. Junipero Serra , Catalan Franciscan monk, founder of California Photo: US Capitol
  52. 52. Healthcare Digital Transformation. © 2018 All rights reserved. E-mail: argelich@argelich.com Tel. +34 93 415 12 35 @aargelich - 53 - “A leader is best when people barely know that he exists" Lao Tse
  53. 53. Healthcare Digital Transformation. © 2018 All rights reserved. E-mail: argelich@argelich.com Tel. +34 93 415 12 35 @aargelich - 54 - Stephen Covey, The 7 habits of highly effective people If you are interdependent, you are efficient
  54. 54. Healthcare Digital Transformation. © 2018 All rights reserved. E-mail: argelich@argelich.com Tel. +34 93 415 12 35 @aargelich - 55 - Be efficient, my friend A person, machine, or organization that is efficient does a job well and successfully, without wasting time or energy. Collins Cobuild Essential English Dictionary
  55. 55. Healthcare Digital Transformation. © 2018 All rights reserved. E-mail: argelich@argelich.com Tel. +34 93 415 12 35 @aargelich - 56 - How?
  56. 56. Healthcare Digital Transformation. © 2018 All rights reserved. E-mail: argelich@argelich.com Tel. +34 93 415 12 35 @aargelich - 57 - Authoritas versus Potestas Use soft power. Leadership is an art. Hard power must be the last option.
  57. 57. Healthcare Digital Transformation. © 2018 All rights reserved. E-mail: argelich@argelich.com Tel. +34 93 415 12 35 @aargelich - 58 - Do you have enough authority? The winner has won before the battle begins
  58. 58. Healthcare Digital Transformation. © 2018 All rights reserved. E-mail: argelich@argelich.com Tel. +34 93 415 12 35 @aargelich - 59 - Empathize Try to understand their position(s)
  59. 59. Healthcare Digital Transformation. © 2018 All rights reserved. E-mail: argelich@argelich.com Tel. +34 93 415 12 35 @aargelich - 60 - Don’t think they are stupid. Don’t forget who is your client/ end user
  60. 60. Healthcare Digital Transformation. © 2018 All rights reserved. E-mail: argelich@argelich.com Tel. +34 93 415 12 35 @aargelich - 61 - 1. DNA 2. By strategy 3. Special circumstances or situation You can learn how to determine why your interlocutor is an impossible person.
  61. 61. Healthcare Digital Transformation. © 2018 All rights reserved. E-mail: argelich@argelich.com Tel. +34 93 415 12 35 @aargelich - 62 - 1. Builders 2. Destroyers 3. Vegetables Indentify all the players. 1. Winners 2. Loosers 3. Followers 1. Make things happen 2. Wonder what has happened 3. Watch things happen Any person involved is important for the success of the project.
  62. 62. Healthcare Digital Transformation. © 2018 All rights reserved. E-mail: argelich@argelich.com Tel. +34 93 415 12 35 @aargelich - 63 - Improve your communications skills. •Technicians have to improve their communication skills. •Be careful with e-mail. •Building human relations takes time. •Networking. •Interdependence.
  63. 63. Healthcare Digital Transformation. © 2018 All rights reserved. E-mail: argelich@argelich.com Tel. +34 93 415 12 35 @aargelich - 64 - Listen Try to understand before being understood
  64. 64. Healthcare Digital Transformation. © 2018 All rights reserved. E-mail: argelich@argelich.com Tel. +34 93 415 12 35 @aargelich - 65 - Ask Ask about their needs and expectations. How can you and the new technologies help them? Right design. Simple user interface. How can I help you ?
  65. 65. Healthcare Digital Transformation. © 2018 All rights reserved. E-mail: argelich@argelich.com Tel. +34 93 415 12 35 @aargelich - 66 - Spend your time with the workforce.
  66. 66. Healthcare Digital Transformation. © 2018 All rights reserved. E-mail: argelich@argelich.com Tel. +34 93 415 12 35 @aargelich - 67 - Ski Slalom Strategy Turn before you arrive at the gate. Solve the problems before they arrive, in advance.
  67. 67. Healthcare Digital Transformation. © 2018 All rights reserved. E-mail: argelich@argelich.com Tel. +34 93 415 12 35 @aargelich - 68 - Meetings •Prepare the agenda. •Write the minutes. •Large meetings are dangerous. •Prepare the key meetings in advance with one-to-one contacts.
  68. 68. Healthcare Digital Transformation. © 2018 All rights reserved. E-mail: argelich@argelich.com Tel. +34 93 415 12 35 @aargelich - 69 - “Sell” the project to your organization and they will change themselves
  69. 69. Healthcare Digital Transformation. © 2018 All rights reserved. E-mail: argelich@argelich.com Tel. +34 93 415 12 35 @aargelich - 70 - Training needs budget and time. How many times is there not enough budget for training? How many vendors do you know who say our products are user-friendly and training isn’t necessary?
  70. 70. Healthcare Digital Transformation. © 2018 All rights reserved. E-mail: argelich@argelich.com Tel. +34 93 415 12 35 @aargelich - 71 - Personalize the training ✓Small groups. ✓Specific training for each type of users. ✓Train trainers who train end users. ✓ Regular re-training
  71. 71. Healthcare Digital Transformation. © 2018 All rights reserved. E-mail: argelich@argelich.com Tel. +34 93 415 12 35 @aargelich - 72 - OR
  72. 72. Healthcare Digital Transformation. © 2018 All rights reserved. E-mail: argelich@argelich.com Tel. +34 93 415 12 35 @aargelich - 73 - The cost of not acting
  73. 73. Healthcare Digital Transformation. © 2018 All rights reserved. E-mail: argelich@argelich.com Tel. +34 93 415 12 35 @aargelich - 74 - Hard $ and Soft $ Less investments Less maintenance costs Less administration costs Improve your organization by improving your networks with the new functionalities of Unified Communications and Collaboration.
  74. 74. Healthcare Digital Transformation. © 2018 All rights reserved. E-mail: argelich@argelich.com Tel. +34 93 415 12 35 @aargelich - 75 - Demographic considerations new generations, our teenagers, are more innovative and dynamic than enterprises. Many directors ask their kids about IT. They have always been living with what we (adults) call “new technologies.” Probably, it is the first time in human history that
  75. 75. Healthcare Digital Transformation. © 2018 All rights reserved. E-mail: argelich@argelich.com Tel. +34 93 415 12 35 @aargelich - 76 - History lessons learned ➢ Don’t ignore the nature of things. ➢ Use the right technology. The Polish Pomorska Cavalry, ignoring the nature of our tanks, had charged them with swords and lances and had suffered tremendous losses. General Heinz Guderian, commander of the 19th Corps.
  76. 76. Healthcare Digital Transformation. © 2018 All rights reserved. E-mail: argelich@argelich.com Tel. +34 93 415 12 35 @aargelich - 77 - Your competitors will do it
  77. 77. Healthcare Digital Transformation. © 2018 All rights reserved. E-mail: argelich@argelich.com Tel. +34 93 415 12 35 @aargelich - 78 - Analog technology has already died, you cannot maintain it. New digital solutions, new functionalities, soft-based, continuous improvement, simpler, more efficient. Analog Blackout
  78. 78. Healthcare Digital Transformation. © 2018 All rights reserved. E-mail: argelich@argelich.com Tel. +34 93 415 12 35 @aargelich - 79 - Product Obsolescence Skill Obsolescence
  79. 79. Healthcare Digital Transformation. © 2018 All rights reserved. E-mail: argelich@argelich.com Tel. +34 93 415 12 35 @aargelich - 80 - Preferred skills to face the digital era ✓ Communications skills, oral and writing. Social skills. ✓ Right aptitude. Aligned with business/community objectives. ✓ Open –mined. The power of imagination. ✓ Nimble. Flexible. ✓ Fundamental concepts well acquired. ✓ ESL: English second language. ✓ Constant improvement. ✓ Tenacity. ✓ Efficient. Proactive – Interdependent.
  80. 80. Healthcare Digital Transformation. © 2018 All rights reserved. E-mail: argelich@argelich.com Tel. +34 93 415 12 35 @aargelich - 81 - Preferred skills to lead innovation ✓ Renaissance-type. ✓ Good communicator. ✓ Good negotiator. ✓ Innovative and imaginative. ✓ Able to delegate. ✓ Good at listening. ✓ Able to link differently in knowledge, technologies, and insights. ✓ A little bad-tempered and moderately rude.
  81. 81. Healthcare Digital Transformation. © 2018 All rights reserved. E-mail: argelich@argelich.com Tel. +34 93 415 12 35 @aargelich - 82 - Top Ten Best Practices to Lead Innovation 1. Involving representatives of the entire organization, starting with the most influential people, from the very beginning of the process. 2. Selling the process. Dedicating resources to market the project. 3. Listening, asking, taking time with those most directly affected by the change, accompanying them while they develop their daily work. Detecting where they have difficulties, where it hurts them. 4. The analysis and design stages are critical. Designs must not only be accurate and correct, but, above all, simple. 5. Knowing how to manage meetings. Watch out for large meetings, problems must be solved in advance. Agreements are reached before starting the meetings. 6. Prioritizing one-by-one contacts. Be careful with email. It is more convenient to use the phone or, even better, still make video calls. Always improve your own communication skills. Having a beer, a coffee, or a glass of wine at the right moment helps. 7. Be very strict about testing systems in the laboratory and in an actual situation. Quality control is very important. Perform load and stress tests. 8. Training should not be left for the very last moment, because it helps to sell an innovation. Education, selling, setting up an innovative system should run parallel to the project development and must be refreshed later. 9. Adjust the solution. Excellence can be found in the details: you have to fine-tune adjustments. 10.Celebrate the project completion, take a short break, and start again.
  82. 82. Healthcare Digital Transformation. © 2018 All rights reserved. E-mail: argelich@argelich.com Tel. +34 93 415 12 35 @aargelich - 83 - ✓ Preguntarse ✓ Pensar ✓ Buscar ✓ Comparar ✓ Decidir ✓ Actuar ✓ Analizar los resultados ✓ Ajustar ✓ Volver a empezar. ¿Qué tenemos que hacer? Do nothing is the worst option
  83. 83. Healthcare Digital Transformation. © 2018 All rights reserved. E-mail: argelich@argelich.com Tel. +34 93 415 12 35 @aargelich - 84 - There is no other option Use mobility and digital tools and solutions to be more efficient. In an imperfect world, you cannot blame mobility and ICT tools. Imagine you have a problem; you have to increase your productivity, but if you don’t solve this, you could get lost in space. April 13, 1970, at 21:30: Jack Singert from Apollo XIII at 320,000 km from Earth “Houston, we have a problem.”
  84. 84. Healthcare Digital Transformation. © 2018 All rights reserved. E-mail: argelich@argelich.com Tel. +34 93 415 12 35 @aargelich - 85 - Become a Leader Real transformation need true leadership
  85. 85. Healthcare Digital Transformation. © 2018 All rights reserved. E-mail: argelich@argelich.com Tel. +34 93 415 12 35 @aargelich - 86 - Key of success The persons are the key
  86. 86. Healthcare Digital Transformation. © 2018 All rights reserved. E-mail: argelich@argelich.com Tel. +34 93 415 12 35 @aargelich - 87 - Let’s know your opinion, comment or suggestion Questions?
  87. 87. Healthcare Digital Transformation. © 2018 All rights reserved. E-mail: argelich@argelich.com Tel. +34 93 415 12 35 @aargelich - 88 - There is no finish line Always be running
  88. 88. Healthcare Digital Transformation. © 2018 All rights reserved. E-mail: argelich@argelich.com Tel. +34 93 415 12 35 @aargelich - 89 - The cycle of life
  89. 89. Healthcare Digital Transformation. © 2018 All rights reserved. E-mail: argelich@argelich.com Tel. +34 93 415 12 35 @aargelich - 90 - The cycle of life ✓ Question ✓ Think ✓ Look for ✓ Design ✓ Compare ✓ Made a Decision ✓Act ✓ Analyze results ✓ Adjust ✓ Begin again.
  90. 90. Healthcare Digital Transformation. © 2018 All rights reserved. E-mail: argelich@argelich.com Tel. +34 93 415 12 35 @aargelich - 91 - Continuous improvement Circle of Shewhart/Deming
  91. 91. Healthcare Digital Transformation. © 2018 All rights reserved. E-mail: argelich@argelich.com Tel. +34 93 415 12 35 @aargelich - 92 - Excellent organizations don’t believe in excellence – only in constant improvement and constant change" Tom Peters
  92. 92. Healthcare Digital Transformation. © 2018 All rights reserved. E-mail: argelich@argelich.com Tel. +34 93 415 12 35 @aargelich - 93 - The best technology The best communication between human A great knowledge of each other Better than ever The World is imperfect, but we have a lot of tools to improve it
  93. 93. Healthcare Digital Transformation. © 2018 All rights reserved. E-mail: argelich@argelich.com Tel. +34 93 415 12 35 @aargelich - 94 - 21 Contact Info Thank You Don’t hesitate to contact us if you need further information. Hope to collaborate with you soon aac@argelich.com @aargelich (+34) 934151235 Agustin Argelich agustin.argelich www.argelich.com www.agustinargelich.com www.sctcconsultants.org www.intelligentcommunity.org www.linkedin.com/in/agustinargelichDigital Technologies International Consultant Leadership & Innovation professor Author & Speaker
  94. 94. Healthcare Digital Transformation. © 2018 All rights reserved. E-mail: argelich@argelich.com Tel. +34 93 415 12 35 @aargelich - 95 - Agustin Argelich Digital Technologies International Consultant Leadership & Innovation professor Author & Speaker aac@argelich.com www.argelich.com @aargelich www.agustinargelich.com About Me ▪ Born in Barcelona on 1963. ▪ Telecom Engineer by Ramon Llull University (Barcelona) ▪ Professor of leadership at Ingenio School (Lleida University). ▪ Spanish Air Force Lieutenant. ▪ Author of Analyze, Act, Advance, a book about how to build a virtuous cycle of hope, innovation, renewal, and continuous improvement. ▪ Principal consultant of Argelich Networks, an independent digital technology and management consultancy boutique. ▪ For 30 years, I have been leading significant digital technology projects for business and for public entities. Expert in Unified Communications and Collaboration ▪ Technological Director of the IX Paralympic Games Barcelona’92 ▪ Member of the Society of Communications Technologies Consultants International. I served as board member for 8 years, 7 as Chairman International Affairs Committee and 2 as Vice President. ▪ Member Think Tank Intelligent Community Forum and of its international jury awarding Intelligent Community of the year. ▪ Member Digital economy committee Circulo de Economia. ▪ Before Olympics, I worked as Telecom Manager in Asco Nuclear Power Plant ▪ I am active member of significant professional and civil society associations. ▪ Married with Mª Eugenia for 30 years, we are parents of 2 daughters and 4 sons. www.sctcconsultants.org www.intelligentcommunity.org
  95. 95. Healthcare Digital Transformation. © 2018 All rights reserved. E-mail: argelich@argelich.com Tel. +34 93 415 12 35 @aargelich - 96 - Profile The company was founded by Mr. Agustín Argelich after the Barcelona ’92 Olympic Games. He was one of the youngest project leaders in the Barcelona ’92 Olympic Organizing Committee. Argelich Network is an independent, international & innovative digital technology consultants serving governments & enterprises. • Project Leadership • Digital Transformation • Telecom Expense Management • Start-up Mentoring • Training • Unified Communications & Collaboration • Internet of Things • Digital Business & Cooperative Economy • Customer Interaction Centers • IP Networks – IP Infrastructures. • Smart Cities – Intelligent Communities • Mobility • e-health • E-learning • Digital investments.
  96. 96. Healthcare Digital Transformation. © 2018 All rights reserved. E-mail: argelich@argelich.com Tel. +34 93 415 12 35 @aargelich - 97 - panrico.com nyn.essagelogiccontrol.com manpower.esmercabarna.es laufen.comroca.es aena.es atll.esfibanc.com palexmedical.com areas.es ub.es REFERENCES regal.es lear.com grifols.esterrassa.catmercamadrid.es ohsjd.es
  97. 97. Healthcare Digital Transformation. © 2018 All rights reserved. E-mail: argelich@argelich.com Tel. +34 93 415 12 35 @aargelich - 98 - SCTC is an international organization of independent telecommunications and information technology consultants who serve clients in business and government. Founded in 1976. Celebrating its 40th anniversary. Based in California. SCTC members adhere to strict professional standards and a rigorous code of ethics. The Standard of Excellence in ICT Consulting SCTC is dedicated to improving the competence of its members so that they may serve clients with reliability, integrity, and the highest level of professionalism. Thinking of building a better future
  98. 98. Healthcare Digital Transformation. © 2018 All rights reserved. E-mail: argelich@argelich.com Tel. +34 93 415 12 35 @aargelich - 99 - #BETTERFUTURE @Newcommunities @aargelich People are at the heart of a holistic approach to creating more livable communities, enabled by technology In the 21st century it is unlikely that "heroism" will be defined by fighting wars and capturing real estate, or by taking political risk. Rather, a new heroism will come from those who restore heritages, and build great places for people to live and work Smart City projects make cities work better. Intelligent Communities are different. They seek to make better cities: places large and small, urban and rural, where citizens and employers thrive and prosper in the broadband economy. Intelligent Community Forum

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