1. How new technologies can help KM
James Robertson, Step Two Designs
Email: jamesr@steptwo.com.au
Twitter: @s2d_jamesr
Step Two Designs (www.steptwo.com.au) KM Asia Pacific • July 2011
Both books from: www.steptwo.com.au
Step Two Designs (www.steptwo.com.au) KM Asia Pacific • July 2011
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2. It’s not not about
the technology
Technology plays a
key role, and
technology has
changed
(Quote by Andrew McAfee and others)
Step Two Designs (www.steptwo.com.au) KM Asia Pacific • July 2011
BLOGS
WIKIS
ACTIVITY
STREAMS
TEAM
NEW SPACES
SOCIAL TECHNOLOGY
INTRANETS YAMMER
COLLABORATION
ENTERPRISE TOOLS
2.0 SOCIAL
STAFF DIRECTORIES
Step Two Designs (www.steptwo.com.au) KM Asia Pacific • July 2011
“Piloting”
technology
doesn’t work
Throwing out a
technology and
“seeing what
happens” mostly fails
Step Two Designs (www.steptwo.com.au) KM Asia Pacific • July 2011
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3. Target business
needs
Focus on a specific
business problem or
staff group, and do
what it takes to get
success
Step Two Designs (www.steptwo.com.au) KM Asia Pacific • July 2011
Award-winning
examples of
technology
supporting KM
objectives
www.steptwo.com.au/iia
Step Two Designs (www.steptwo.com.au) KM Asia Pacific • July 2011
{ CASE STUDY }
Crew community forums
at British Airways (UK)
Further details:
www.youtube.com/watch?v=gzp70KvBwvw
Step Two Designs (www.steptwo.com.au) KM Asia Pacific • July 2011
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4. Step Two Designs (www.steptwo.com.au) KM Asia Pacific • July 2011
{ CASE STUDY }
Competitor wiki at
Scottrade (USA)
Further details:
www.youtube.com/watch?v=8BmCylAcv7E
Step Two Designs (www.steptwo.com.au) KM Asia Pacific • July 2011
Screenshot provided courtesy of Scottrade
Step Two Designs (www.steptwo.com.au) KM Asia Pacific • July 2011
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5. { CASE STUDY }
Answering questions at
Sabre (USA)
Further details:
www.youtube.com/watch?v=dVgTgj94eTs
Step Two Designs (www.steptwo.com.au) KM Asia Pacific • July 2011
Screenshot provided courtesy of Sabre Holdings
Step Two Designs (www.steptwo.com.au) KM Asia Pacific • July 2011
Screenshot provided courtesy of Sabre Holdings
Step Two Designs (www.steptwo.com.au) KM Asia Pacific • July 2011
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6. { 60% of all questions asked
receive an answer
within the first hour }
Step Two Designs (www.steptwo.com.au) KM Asia Pacific • July 2011
Screenshot provided courtesy of Sabre Holdings
Step Two Designs (www.steptwo.com.au) KM Asia Pacific • July 2011
{ CASE STUDY }
The Tube at IDEO (USA)
Further details:
www.steptwo.com.au/iia
Step Two Designs (www.steptwo.com.au) KM Asia Pacific • July 2011
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7. { “Effective knowledge
sharing is a social activity
that’s enabled by technology” }
Step Two Designs (www.steptwo.com.au) KM Asia Pacific • July 2011
Speaking Intranet News
Screenshot provided courtesy of IDEO
Step Two Designs (www.steptwo.com.au) KM Asia Pacific • July 2011
Speaking Intranet News
Screenshot provided courtesy of IDEO
Step Two Designs (www.steptwo.com.au) KM Asia Pacific • July 2011
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8. Speaking Intranet News
Screenshot provided courtesy of IDEO
Step Two Designs (www.steptwo.com.au) KM Asia Pacific • July 2011
Speaking Intranet News
Screenshot provided courtesy of IDEO
Step Two Designs (www.steptwo.com.au) KM Asia Pacific • July 2011
You can’t
change culture
with technology
Match today’s culture
to get adoption and
use
Step Two Designs (www.steptwo.com.au) KM Asia Pacific • July 2011
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9. But technology
can help!
Used the right way,
technology can get a
great lever for
change
Step Two Designs (www.steptwo.com.au) KM Asia Pacific • July 2011
James Robertson, Step Two Designs
! Email: jamesr@steptwo.com.au
! Twitter: s2d_jamesr
! Website: www.steptwo.com.au
! Blog:
www.steptwo.com.au/columntwo
! Articles:
www.steptwo.com.au/subscribe
Step Two Designs (www.steptwo.com.au) KM Asia Pacific • July 2011
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