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Mahindra_Comviva_VyuCall_User Flow.pptx

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Mahindra_Comviva_VyuCall_User Flow.pptx

  1. 1. 1 Copyright © 2013 Comviva Technologies Limited. All rights reserved. User Service Flows
  2. 2. 2 Call Signature A Custom message displayed during the call initiation to either Calling Party or Called Party or both Status Call Signature A custom message delivered from Called Party to Calling Party A-Party Calls B-Party Call Signature Types Profile Call Signature A Custom message delivered from Calling Party to Called Party A-Party Calls B-Party During Call ringing stage, B-Party’s Status Signature is delivered to A-Party During Call ringing stage, A-Party’s Profile Signature is delivered to B-Party I am in a meeting. Please drop a msg. DISMISS Julie, Manager OK
  3. 3. 3 Implementation types • Flash Message • USSD Intrusive • Mobile App • SMS Non Intrusive User has to explicitly dismiss the signature before proceeding with call User need not explicitly dismiss the signature before proceeding with call Thank you for reaching Samuel. Check out my latest blog @ www.samuelworld.com DISMISS Flash SMS I will be out of country till 10th Jan. Reach me @ <+33-xxxx-xxx-xxx> DISMISS USSD SMS Thank you for calling Flipkart. To know our exclusive offers visit www.flipkart.com/offers From: DM-FLIPKART Mobile App
  4. 4. 4 Copyright © 2013 Comviva Technologies Limited. All rights reserved. SMS Flows
  5. 5. 5 SMS User Flow - Subscription User sends SUB M, SUB W to subscribe to the service monthly or weekly User is notified upon successful subscription
  6. 6. 6 SMS User Flow – Profile Signature User sets Profile Signature by sending the signature prefixed with PRO to Short Code User is notified upon successful setting of profile signature
  7. 7. 7 SMS User Flow – Status Signature User sets Status Signature by sending the signature prefixed with STS to Short Code User is notified upon successful setting of Status Signature
  8. 8. 8 SMS User Flow – Changing Signature User changes his signature by sending a new signature User is notified upon successful update of the signature
  9. 9. 9 Copyright © 2013 Comviva Technologies Limited. All rights reserved. USSD Flows
  10. 10. 10 USSD User Flow - Subscription Main Menu Subscribe Service Deactivate Service Profile Signature Status Signature Subscription Monthly 1 Weekly 2 Daily 3 Previous Menu 44 You have chosen Call Signature Service for your number. You will be charged X rs per month/week/day for the service. To Confirm Press 1. Service has been activated. Thank you for using Call Signature Presses 1.
  11. 11. 11 USSD User Flow – Profile Signature Main Menu Subscribe Service Deactivate Service Profile Signature Status Signature Profile Signature Set Profile Signature 1 Get Profile Signature 2 Disable Profile Signature 3 Enable Profile Signature 4 Previous Menu 44 Enter your Profile Signature James, Delivery Agent, Amazon Your Profile Signature has been disabled. You Profile Signature has been enabled. Your Profile Signature has been set. Enters Signature message .
  12. 12. 12 USSD User Flow – Status Signature Main Menu Subscribe Service Deactivate Service Profile Signature Status Signature Status Signature Set Status Signature 1 Get Status Signature 2 Disable Status Signature 3 Enable Status Signature 4 Previous Menu 44 Enter your Status Signature Reach me on my local number. +339876-xxx-xxx Your Status Signature has been disabled. You Status Signature has been enabled. Your Status Signature has been set. Enters Signature message .
  13. 13. 13 Copyright © 2013 Comviva Technologies Limited. All rights reserved. App Flows
  14. 14. 14 VyuCall – App Main Page Provides option to set profile picture for the account Displays information related to the number registered with the app Provides option to set video tone for the calls Provides option to set Status signature for the incoming calls. Displays all the contacts that are using the app along with their Status, Profile and Video-tone Provides option to set Profile signature for outgoing calls.
  15. 15. 15 VyuCall – Registered Number Details Registered Number
  16. 16. 16 VyuCall Profile Page and Video tone Setting Profile Picture Setting Video tone
  17. 17. 17 Setting Profile Signature Setting Profile Signature List of Profile Signatures
  18. 18. 18 Setting Status Signature Setting Status Signature Status Signature
  19. 19. 19 Contacts Information
  20. 20. 20

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