1. P a g e | 1
Ashraf Yehia Said Soliman
(+974) 55946609 - (+2) 01005723852
Dynamic & resourceful B2B Sales & Service, Account management with 6 years of experience.
Well versed in generating incremental business through implementation of innovativebusiness strategies and
setting up of strategic partnerships.
IT Skills:Windowsbased packages like MS Office(Word,Excel& PowerPoint).Excellent familiarity withinternet, CRM
And other business applications
BusinessTools&Reports:SWOT&PESTELanalysis, ROI and risk analysis- SPINApproach - Conversion Ratio &
ADP,Bi-weekly Reports, Monthly Report, Sales Funnel, KPIs
Ansar Group - Qatar
Assistant Showroom Manager , (Retail – Business Sales Dep.) Oct 2013 till Date
Trace all the customer orders & follow up with the concerned teams till service delivery and making sure
That it's interfaced correctly in the billing.
Process and coordinate day to day activities & interact effectively internally and externally with high sense
Of any urgent cases to act immediately.
Resolving customer issues and complaints efficiently
Keeping the customer informed to any (outages, regular maintenance or service updates)
Collecting information about the customer's (roadmap, needed services and competitor activities)
Maintain the relationship with the key accounts to keep customer satisfaction in its highest level.
attending the regular meeting internally, externally when required in order to facilitate the work-flow
Monitor operational KPIs, weekly report to be sent to the customer in time.
Duties & Responsibilities:-
Organize all activities& assign jobs accordingly for staff
Manage stock control: the self-assured receipt, storage, retrieval and timely delivery of goods, shipment
loading & transferring; document recording and data entry into system.
Planning, organizing and controlling of store over all operations
Constantly plan out all of the store resources and actives in relation to company objectives and set targets
Make plans to develop staffs of the showroom by internal on job training
2. P a g e | 2
Issue inventory report in/out status report, dead stock reports, goods age or expiry , consumption,
Improvement& development of store
Proper reporting and good follow up on the workflow as per instructions of the manager
Ensuring compliance with health and safety legislation.
Americana - Qatar
Asst. Warehouse Manager May 2010 to May 2013
BASIC PURPOSE: While directing my team to deliver outstanding customer service, works independently
to direct and manage all functions and activities of the Frozen Food and Dairy Department to achieve sales and
profit standards. This position will set direction for others while stocking and facing product according to
operational standards. Additional duties support sanitation standards on the sales floor and the
Cheerfully respond to all customer requests no matter how small. Be a creative problem solver. Ask if you
can help take the customer to the product.
One-on-one interaction with every customer within 10 feet of you. Smile and greet every customer with
Ready to work and in uniform. Name tag on and shirt tucked in.
Everyone is thanked and sincerely invited back. Make the customer feel like this is her BI-LO.
Report to work on a regular and timely basis as scheduled. Work schedule requirements include nights,
weekends, and holidays.
Assist management team in meeting sales, stock loss, and labor objectives.
Implement corporate DY/FF merchandising programs and plan-o-grams.
Plan and coordinate DY/FF displays.
Keep stockroom clean and orderly, VIP compliance—including minus off file and ordering records.
Follow proper rotation program.
Follow BI-LO program of maintenance and sanitation of coolers and freezers—report problems to Store
Promptly follow PRC guidelines, markdown, and recall procedures.
Monitor all DY/FF DSD vendors to ensure properadherenceto BI-LO VIP standards.
Train and direct the work activities of all DY/FF clerks. Assist salaried managers in performance
appraisals, significant incident reports, and recommendation of merit increases (Store Manager has final
3. P a g e | 3
Academic Year: 2008-2009
Modern Academy for Science & Technology
Degree: B.A. GPA: Good
Faculty: Management Information System (MIS).
Section: English Section.
Graduation Project: Dynamic website (Data Management Content-Search Engine) using ASP.NET.
Mother Tongue: Arabic.
Fluent at both written and spoken English. Excellent verbal communication skills. TOEFL iBT Test– Scored 94 out of
120 - 2009
Influencing and impacting.
Always putting the customer first.
Changing and improving.
Performing well while under stress.
Highly committed, enthusiastic and eager to learn about work.
Team player skills.
Recruiting new employers.
Audit on the daily basis tasks (Archiving, Counting, Mailing, and Reporting).
Applying policies, processes and procedures.
Creativity / problem solving.
Demonstrates a positive, enthusiastic, friendly attitude.
Ability to learn, seek knowledge and self-development.
References furnished upon request