1. Contemporary Management Second Edition Gareth R. Jones Texas A&M University Jennifer M. George Texas A&M University Charles W. L. Hill University of Washington ©The McGraw-Hill Companies, Inc., 2000

2. Managers and Managing 1 1-2

8. Four Functions of Management Figure 1.2 Planning Choose Goals Organizing Working together Leading Coordinate Controlling Monitor & measure 1-8

14. Top Managers Middle Managers First-line Managers Non-management Three Levels of Management 1-14

22. Skill Type Needed by Manager Level Top Managers Middle Managers Line Managers Conceptual Human Technical Figure 1.5 1-22