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Managing emotional intensity

Thursday, October 10, 2013
11am - 12:30pm

When dealing with people in trouble, we can easily become immobilized by their emotional intensity. This is further complicated when we consider different communication styles, gender differences as well as
cultural and generational differences. We can easily hit the proverbial “brick wall” when dealing with them.
This program is designed to equip the Advanced ADR Professional with expanded techniques for managing
emotion, redirecting emotional thinking to action oriented behavior, and building credible action plans
leading to concrete solutions and problem resolution. Learn how to deepen your listening skills, redirect emotional intensity, build respect and credibility, regain self-control, develop realistic boundaries, and establish plans for action. Learn key differences in how men speak and women speak; bridge the gap and make those differences work. Participants walk away feeling empowered to handle even the most difficult of situations...and people!

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Managing emotional intensity

  1. 1. A C R : D E B R A D U P R E E , R E L A T I O N S H I P S A T W O R K , I N C . 1 “Courage is… what it takes to stand up and speak… Courage is also… what it takes to sit down and shut up!” - Winston Churchill -
  2. 2. CEO/Founder Relationships At Work, Inc. 1011 Camino Del Rio South Suite 530, San Diego, CA 92108 800-743-1973 debradupree@relationships-at-work.com www.relationships-at-work.com A C R : D E B R A D U P R E E , R E L A T I O N S H I P S A T W O R K , I N C . 2
  3. 3. DEBRA DUPREE Debra Dupree has been mediating for twenty years, starting in disability management and reasonable accommodation, expanding into Title VII protections and formal EEO complaints. She has trained professionals in workplace mediation throughout North America, designing and facilitating the training process for the PULSE Institute, Mediation Training Institute, Peninsula Mediation and the Department of Navy. Debra is an adjunct professor in ADR at California Western School of Law in San Diego. Her mediation practices now include family business, business partners, family parenting plans as well as workplace disputes and work climate studies. She is the former co-chair and tri-chair for ACR’s Workplace Section, an Advanced Practitioner in Workplace Mediation, a member of the Family Section, and is now a CINERGY Certified Conflict Coach. Debra has contributed to influential publications on the field of ADR, most notably Cinnie Noble’s book CONFLICT MANAGEMENT COACHING: The CINERGY Model and Craig Runde & Tim Flanagan’s book BUILDING CONFLICT COMPETENT TEAMS. A C R : D E B R A D U P R E E , R E L A T I O N S H I P S A T W O R K , I N C . 3
  4. 4. PROGRAM DESCRIPTION When dealing with people in trouble, we can easily become immobilized by their emotional intensity. This is further complicated when we consider different communication styles, gender differences as well as cultural and generational differences. We can easily hit the proverbial “brick wall” when dealing with their overwhelm. This program is designed to equip the Advanced ADR Professional with expanded techniques for managing emotion, redirecting emotional thinking to action oriented behavior, and building credible action plans leading to concrete solutions and problem resolution. Learn how to deepen your listening skills, redirect emotional intensity, build respect and credibility, regain self-control, develop realistic boundaries, and establish plans for action. Learn key differences in how men speak and women speak - bridge the gap and make those differences work. Participants walk away feeling empowered to handle even the most difficult of situations...and people! A C R : D E B R A D U P R E E , R E L A T I O N S H I P S A T W O R K , I N C . 4
  5. 5. 1. How to set boundaries around emotional venting to manage emotional intensity and redirect to problem-solving behavior. 2. Recognize and understand Fear-based Logic (while not getting hooked). 3. Strategically use communication style differences using a 3-step process. 4. Learn key differences between how men and women speak. 5. Learn a 4-step process for analyzing situations that clients can take back to the real world. 6. Embrace ten tips for managing emotional intensity. 6. Create action plans to establish structure, emphasize strengths, while teaching strategies for managing emotional triggers. A C R : D E B R A D U P R E E , R E L A T I O N S H I P S A T W O R K , I N C . 5
  6. 6. RESEARCH FINDINGS FROM THE FIELD OF NEUROSCIENCE ON HIGH CONFLICT BEHAVIORS AND EMOTIONAL INTENSITY. A C R : D E B R A D U P R E E , R E L A T I O N S H I P S A T W O R K , I N C . 6
  7. 7. PROVEN STRATEGIES FOR MANAGING EMOTIONAL INTENSITY A C R : D E B R A D U P R E E , R E L A T I O N S H I P S A T W O R K , I N C . 7 Hand-outs provided at Conference
  8. 8. KNOWLEDGE OF COMMUNICATION STYLES AND HOW TO USE THIS INFORMATION CONSTRUCTIVELY. A C R : D E B R A D U P R E E , R E L A T I O N S H I P S A T W O R K , I N C . 8
  9. 9. STEP-BY-STEP STRATEGIES A C R : D E B R A D U P R E E , R E L A T I O N S H I P S A T W O R K , I N C . 9 Hand-outs provided at Conference
  10. 10. RECOGNIZING FEAR-DRIVEN BEHAVIOR DEMONSTRATING EMPATHY TO REIN IN IRRATIONAL THINKING. A C R : D E B R A D U P R E E , R E L A T I O N S H I P S A T W O R K , I N C . 10
  11. 11. A C R : D E B R A D U P R E E , R E L A T I O N S H I P S A T W O R K , I N C . 11

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