1.
A C R : D E B R A D U P R E E , R E L A T I O N S H I P S A T W O R K , I N C . 1
“Courage is…
what it takes to stand up and speak…
Courage is also…
what it takes to sit down and shut up!”
- Winston Churchill -

2.
CEO/Founder
Relationships At Work, Inc.
1011 Camino Del Rio South
Suite 530, San Diego, CA 92108
800-743-1973
debradupree@relationships-at-work.com
www.relationships-at-work.com
A C R : D E B R A D U P R E E , R E L A T I O N S H I P S A T W O R K , I N C . 2

3.
DEBRA DUPREE
Debra Dupree has been mediating for twenty years, starting in disability management
and reasonable accommodation, expanding into Title VII protections and formal
EEO complaints. She has trained professionals in workplace mediation
throughout North America, designing and facilitating the training process for the
PULSE Institute, Mediation Training Institute, Peninsula Mediation and the
Department of Navy. Debra is an adjunct professor in ADR at California Western
School of Law in San Diego.
Her mediation practices now include family business, business partners, family
parenting plans as well as workplace disputes and work climate studies. She is
the former co-chair and tri-chair for ACR’s Workplace Section, an Advanced
Practitioner in Workplace Mediation, a member of the Family Section, and is now
a CINERGY Certified Conflict Coach.
Debra has contributed to influential publications on the field of ADR, most notably
Cinnie Noble’s book CONFLICT MANAGEMENT COACHING: The CINERGY Model
and Craig Runde & Tim Flanagan’s book BUILDING CONFLICT COMPETENT
TEAMS.
A C R : D E B R A D U P R E E , R E L A T I O N S H I P S A T W O R K , I N C . 3

4.
PROGRAM DESCRIPTION
When dealing with people in trouble, we can easily become immobilized by their emotional
intensity. This is further complicated when we consider different communication styles,
gender differences as well as cultural and generational differences. We can easily hit
the proverbial “brick wall” when dealing with their overwhelm.
This program is designed to equip the Advanced ADR Professional with expanded techniques
for managing emotion, redirecting emotional thinking to action oriented behavior, and
building credible action plans leading to concrete solutions and problem resolution.
Learn how to deepen your listening skills, redirect emotional intensity, build respect and
credibility, regain self-control, develop realistic boundaries, and establish plans for
action. Learn key differences in how men speak and women speak - bridge the gap and
make those differences work.
Participants walk away feeling empowered to handle even the most difficult of
situations...and people!
A C R : D E B R A D U P R E E , R E L A T I O N S H I P S A T W O R K , I N C . 4

5.
1. How to set boundaries around emotional
venting to manage emotional intensity and
redirect to problem-solving behavior.
2. Recognize and understand Fear-based
Logic (while not getting hooked).
3. Strategically use communication style
differences using a 3-step process.
4. Learn key differences between how men
and women speak.
5. Learn a 4-step process for analyzing
situations that clients can take back to the
real world.
6. Embrace ten tips for managing emotional
intensity.
6. Create action plans to establish structure,
emphasize strengths, while teaching
strategies for managing emotional
triggers.
A C R : D E B R A D U P R E E , R E L A T I O N S H I P S A T W O R K , I N C . 5

6.
RESEARCH FINDINGS
FROM THE FIELD OF NEUROSCIENCE ON
HIGH CONFLICT BEHAVIORS
AND EMOTIONAL INTENSITY.
A C R : D E B R A D U P R E E , R E L A T I O N S H I P S A T W O R K , I N C . 6

7.
PROVEN STRATEGIES FOR MANAGING
EMOTIONAL INTENSITY
A C R : D E B R A D U P R E E , R E L A T I O N S H I P S A T W O R K , I N C . 7
Hand-outs provided at Conference

8.
KNOWLEDGE OF COMMUNICATION STYLES
AND HOW TO USE THIS INFORMATION
CONSTRUCTIVELY.
A C R : D E B R A D U P R E E , R E L A T I O N S H I P S A T W O R K , I N C . 8

9.
STEP-BY-STEP STRATEGIES
A C R : D E B R A D U P R E E , R E L A T I O N S H I P S A T W O R K , I N C . 9
Hand-outs provided at Conference

10.
RECOGNIZING FEAR-DRIVEN BEHAVIOR
DEMONSTRATING EMPATHY
TO REIN IN IRRATIONAL THINKING.
A C R : D E B R A D U P R E E , R E L A T I O N S H I P S A T W O R K , I N C . 10

11.
A C R : D E B R A D U P R E E , R E L A T I O N S H I P S A T W O R K , I N C . 11