Hospital Linen & Laundry Service
Prepared for RINPAS, Kanke.

Introduction
Hospital Linen & Laundry services are responsible for providing safe, clean,
adequate and timely Supply of Linen to the Hospital at the right time, right price,
right quantity and right place.
Inhouse Linen and laundry services of hospitals ensure there is an
adequate quantity of clean and hygienic linen available in the hospital at every
time. The cost of washing linen is under control and there is no need to
transport linen elsewhere and wait for it to get delivered. Mechanized laundry is
the best way to supply fresh stocks of linen everyday.

eLaundries
03
● Mostly B2C(with exceptions)
● Process small quantities(mostly)
● Trained manpower required
● Centralised establishment in cities
B2B Laundries
02
● Cater to Hospitality & Healthcare Industries
● Process large volumes of laundry
● Large commercial grade equipments required
● Trained manpower required
● Require bigger establishments
B2C Laundries
01
● Cater to household laundry
● Process small quantity of laundry
● Small equipments used
● Less manpower required
● Require small establishments to function
Types of Laundries in India

Laundry Market growth in India (2019-2025)
(Red Seer Report)
2020
10 Billion $
Covid Impact
2025
15 Billion $
2019
11.3 Billion
India’s Laundry market growth forecast
Projected

(Red Seer Report)
Covid Impact

Overview of Hospital Laundry Service
Hospital laundry service is a specialized service that provides washing, sanitizing, and
disinfecting of linens, garments, and other items used in patient care. The following is an
overview of hospital laundry service:
1. Types of laundry services: Hospital laundry services can include bed linens, gowns,
towels, patient apparel, and other items used in patient care. They may also offer
specialized services such as laundering of surgical instruments, lab coats, and mats.
2. Equipment used: Hospital laundry services use commercial-grade washing
machines, dryers, and ironers to clean and process linens and garments. They also
use specialized equipment such as autoclaves and washer-disinfectors to sanitize
and disinfect items.
3. Workflow: The workflow of hospital laundry service typically includes receiving dirty
linens and garments, sorting and pre-treating, washing, drying, ironing, folding, and
delivery to the healthcare facility.
4. Standards and regulations: Hospital laundry service providers must comply with
strict standards and regulations.

Some Major Hospitals in India Having
their own Laundry Service:
● AIIMS - New Delhi
● Fortis Hospital - Multiple Locations
● Apollo Hospital - Multiple Locations
● Max Healthcare - Multiple Locations
● Tata Memorial Hospital - Mumbai
● Nanavati Hospital - Mumbai
● Medanta The Medicity - Gurugram
● Many More

The following are some of the key reasons why hospital laundry service is
important:
● Patient Safety: Clean and properly laundered linens and garments can reduce
the risk of infection and improve patient safety.
● Hygiene: Hospital laundry service helps to maintain high standards of hygiene
by washing, sanitizing, and disinfecting all linens, garments, and other items
used in patient care.
● Cost Savings: Outsourcing laundry services reduces the need for costly
equipment, detergents, and staffing.
● Environmental Sustainability: Hospital laundry services can reduce the
environmental impact of healthcare facilities by using energy-efficient
equipment and environmentally-friendly detergents.
● Quality Control: Hospital laundry service providers follow strict quality control
measures to ensure that linens and garments are cleaned, sanitized, and
disinfected to the highest standards.
Importance of Hospital Laundry Service

Types of linen Services
Offered by Hospital
laundry
★ Bed linens: This includes sheets, pillowcases,
and mattress covers used in patient rooms.
★ Patient apparel: This includes gowns, robes,
and pajamas used by patients during their
stay.
★ Towels: This includes hand towels, bath
towels, and washcloths used in patient rooms
and restrooms.
★ Kitchen Linen: This includes clothes used in
Kitchen.
★ Curtains & Staff Linen: This includes coats
worn by staff members & Curtains.
★ Mats: This includes floor mats used in patient
rooms and other areas of the hospital.
★ Blankets: This includes patient & staff
blankets.

Equipments used
in
Mechanised
Hospital laundry
Hospital laundry services use a variety of
specialized equipment to clean, sanitize, and
disinfect linens, garments, and other items used in
patient care. Some of the most common equipment
used in hospital laundry include:
1. Washing machines: Commercial-
grade washing machines with large
capacities are used to wash linens
and garments.
2. Dryers: Commercial-grade dryers
are used to dry linens and garments
after they have been washed.
3. Ironers: Commercial-grade ironers
are used to press linens and
garments to remove wrinkles and
provide a finished look.
4. Autoclaves: Autoclaves are high-
pressure steam sterilizers used to
sterilize and disinfect linens and
garments.
5. Sorting and folding equipment:
This includes sorting tables, and
folding machines that are used to
sort, fold, and package linens and
garments for delivery to the

Washing
Machine(Capacity)
Minimum 120 Kg Capacity
Dryer(Capacity) Minimum 120 Kg Capacity
Flatbed Ironer Minimum Speed 6 - 7 Metre / Min
List of Major Equipments Required with Capacity
Autoclave Minimum 100 Litre Capacity

Pictorial representation of Equipments
Commercial Washing Machine
Commercial Tumble Dryer

Flatwork Ironer

Autoclave Sorting Table

Workflow of Hospital Laundry
Receiving
dirty linen
Sorting, Weighing
& Pre treatment
Drying
Quality
Control
Delivery
Washing Ironing
Folding &
Packing
1
2
3
4
5
6
7
8

Linen Received
Sorted & Weighed
Infected & Soiled
Linen(dirt, vomits, faecal
matter, blood & body
fluids)
Sent for Sluicing
Ironing, Folding &
Packing
Delivery
Washing(Using appropriate
antiseptic materials) & Drying
Process of
Washing
Hospital Laundry

Infrastructure Required
Reception & Receiving Area
Washing & Drying Area
Ironing & Folding Area
Storage Area
Water Supply
Waste water
outlet &
Garbage
collection
Electricity
Connection
Required
Registrations &
Permissions

Detergent
(Solid or Liquid)
Acetic
Acid
Soda Ash
Neel
Major Materials used in Hospital Laundries Bleaching
Powder
Antiseptic
treatment
Materials
Chlorine
Bleach
Hydrogen
Peroxide
Others
Tinopal

Superviser
Head Operator
Operator
Operator
Sweeper
Operator Operator
Manpower Required for 500 Bed Hospital

5 Tinopal - 50gms
2
Soda Ash - 2Kg
4
Neel - 50gms.
1 Detergent/Soap - 1.2Kg
3
Bleaching Powder(Or Other
Agents) - 0.5 Kg
Detergent Requirement Per 100 Kg Linen

Washing &
Ironing
INR 85 / Kg
Washing &
Folding
With
Antiseptic
INR 80 / Kg
Washing &
Ironing With
Antiseptic
INR 90 / Kg
Washing &
Folding
INR 75 / Kg Blanket(Single)
INR 250/Piece
Dry Cleaning
Cost of Washing Per Kg of Linen & Apparels

Advantage of Mechanised Hospital Laundry
➔ Reduces damage to linen and loss.
➔ Regular supply of linen is ensured.
➔ Less dependency on climate.
➔ Safe handling of soiled and infected linen.
➔ Complete control on washing formula for different types of linen.
➔ Reduces chances of patient and hospital infection.
➔ Sterility is ensured.
➔ Strict Quality Control.
➔ Environment Sustainability.

Solutions
In hospital laundry service
Challenges
In hospital laundry service
❏ Maintaining high level of hygiene
and sanitation.
❏ Maintaining high volumes of
laundry.
❏ Managing a complex supply chain.
❏ Maintaining high levels of quality
and consistency.
❏ Using specialized detergents,
disinfectants & equipments.
❏ Investing in high capacity
commercial grade equipment to
handle large volumes.
❏ Implementing robust supply chain
mechanism.
❏ Implementing quality control
procedures.

Best practices for
ensuring quality &
safety in hospital
laundry service
Establishing Standard Operating Procedures (SOP’s) in
collection, sorting, washing, drying, ironing, packing & delivery
Using specialized detergents & disinfectants
Implementing regular quality control process such as regular
audits & inspections.
Providing regular training to laundry staff regarding best
practices for laundry, machines & washing material handling.
Regular maintenance & service of laundry equipment
Properly transporting dirty linen & garments as well as
clean packed linen & garments.

Future of Hospital Laundry in India
1. Increased use of technology: The use of technology is likely to increase in hospital laundry services, including
the use of automation and robotics for sorting, washing, and folding of linens and garments. This can help to
increase efficiency, reduce costs, and improve the quality of the laundry service.
2. Adoption of sustainable practices: As awareness of environmental sustainability grows, hospital laundry
services are likely to adopt more sustainable practices, including the use of energy-efficient equipment, reducing
water usage, and reducing the use of single-use plastics.
3. Growing demand for on-site laundry services: As healthcare facilities look for ways to improve patient
satisfaction and reduce costs, there is likely to be a growing demand for on-site laundry services that can provide
high-quality, efficient, and reliable laundry services.
4. Increased focus on patient satisfaction: The focus on patient satisfaction is likely to continue to grow, and
hospital laundry services will play a critical role in ensuring that patients are provided with clean and comfortable
linens and garments.
5. New regulations and standards: As regulations and standards around healthcare delivery continue to evolve,
hospital laundry services will need to adapt to these changes to ensure that they are providing high-quality, safe,
and efficient laundry services.

THANK YOU

XYZ Laundry
Services, Ranchi
Prepared By: ABC