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DEALERTOOL
Case study of Global Market Information Services
OVERVIEW
• A global market information services firm operating in key business sectors
including market research, forecast...
CHALLENGES
• To handle the entire lifecycle of the project:
• Inception and planning
• Proof of concept
• Technical evalua...
SOLUTION
• A web based intuitive solution that helps dealers to measure current
performance, identify issues and dynamical...
RESULTS
• For Dealers
• Prioritization of their improvement needs according to metrics
• Diagnostic tools for analyzing po...
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AMS Global market information services firm

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Atlas Systems case study

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AMS Global market information services firm

  1. 1. DEALERTOOL Case study of Global Market Information Services
  2. 2. OVERVIEW • A global market information services firm operating in key business sectors including market research, forecasting, consulting, training and customer satisfaction was tasked with developing a set of best practices for a national network of automotive retail dealerships • Atlas Systems was tasked with the job of providing a solution to integrate data from disciplinary sources, present this data in a way to allow the dealerships to track their scores and improvement trends as well as house and deliver the best practices to improve the delivery process for 4000+ dealers across the US
  3. 3. CHALLENGES • To handle the entire lifecycle of the project: • Inception and planning • Proof of concept • Technical evaluation • Finalization of tools for entire development and implementation • Finalization of business specifications • High level design • System architecture • Developing documents
  4. 4. SOLUTION • A web based intuitive solution that helps dealers to measure current performance, identify issues and dynamically prepare action plans based on a knowledge database • Performance data integrated from three sources, allowing dealers to track their performance improvement over the period and also compare their performance with the national / regional performance • The application is highly intelligent, identifying areas to improve and also suggesting methods of improvement, drawing from a large database of knowledge management systems • The dealer performance data from the automaker was used to prioritize the ‘Best Practice’ • The system presented dealers with a clearly defined ‘action plan’ • The system helped automakers analyze dealer trends catering topics such as such as delivery, vehicle service, maintenance etc.
  5. 5. RESULTS • For Dealers • Prioritization of their improvement needs according to metrics • Diagnostic tools for analyzing possible challenges to meeting customer expectations at each touch point • A structured set of best practice information that includes process maps, process details, roles / responsibilities and critical success factors • Action planning tools for implementing the best practices and monitoring the effectiveness of the improvement efforts • TECHNOLOGY • MS Windows 2000 Advanced Server, MS SQL Server/Oracle,ASP,ADO, MTS, COM+, IIS, Index Server, Chart Director, SMATP email interface,WSLX Authentication, Unified proprietary authentication

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