Atlas Systems Case Study

1. DATABASE SERVICES
Case study for a leader in the golf industry

2. OVERVIEW
• Our Client is a leading US company that makes Sports equipment and
clothing.
• The products and services of our client is of superior performance and
quality.
• To ensure the ongoing stability and performance of its primary concrete
Oracle and Sql applications, the client engaged ATLAS Systems to
provide 24 x5 offshore and oncall Database Support services.
Technology:
• Oracle 11g and 12C (Tools: OEM Cloud Control 13c ,Toad)
• SQL: SQL Server 2008 R2, and 2012,

3. CHALLENGES
• Client wanted to improve customer service levels, better availability and
support of their existing databases as well as ability to comply with high
industry standards.
• Listed below were the major problems, issues, requirements and
challenges.
• Technical expertise to provide 24 x 5 offshore support and
Oncall support.
• Strategy to efficiently manage SQL Server and Oracle databases.
• Standardizing and optimizing routine DBA tasks.

4. SOLUTION
• Atlas Systems reviewed client current database environments and their
production support operations and identified improvement opportunities.
• Implemented an immediate strategy to maintain overall stability and improved
the performance of the databases.
• Developed and provided scripts to allow day to day database checks to be
carried out quickly and easily.
• Improved and efficient offshore 24x5 remote DBA management.
• On-call support during holidays, week ends.

5. RESULTS
• 24x5 proactive Oracle/SQL Database Monitoring,Administration and
Troubleshooting services with reduced cost ensuring high standards.
• Improved database environment and efficiency.
• Developed and provided scripts to allow day to day database checks
to be carried out quickly and easily.