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Agile Research:
Key Insights
Gleaned From
Quick, Quality Qual
MONIKA WINGATE
CEO and Co-Founder
Digsite
SHAILI BHATT
Sr. Research Director
C+R Research
Smarter, faster qualitative research.
Quickly engage,
empathize, and
iterate with your
target audience.
ü Instant recruiting
ü Automated,
efficient tools
ü SmartReporting
50+ years
Custom research
quantitative—qualitative
Consumer
B2B
Generations, Latinos, Diverse
Cultures, Youth & Family, and
Shoppers
21 moderators 44 quantitative analysts
AGENDA
What is
Agile Qual?
Our
Approach
When it’s
Appropriate
Past Case
Studies
Key Takeaways
+ Questions
Polished, rich,
and concise
insights in a
fraction of time
CAPTURE
RICH QUAL
RESPONSES
PINPOINT
OPTIMIZATIONS
QUICKLY
RECEIVE AN
EMAIL RECAP +
TOPLINE REPORT
Digsite SocialFind
Targeted Recruiting
§Demographics
Examples: age, gender, location, home
ownership, education, marital status, kids.
§Attitudes
Examples: concerned about the
environment, likes to travel, loves animals.
§Behaviors
Examples: plans to remodel home, stores visited, brands purchased, smart home devices used.
§Interests
Examples: health & wellness, home improvement, video games, travel, fashion.
Creative
POTENTIAL TYPES OF PROJECTS FOR AGILE QUAL
Iterative
Product
Development
Advertising +
Communications
Storyboards Foundational
Consumer
Insights
Positioning
Concepts
C
A
P
A
B
I
L
I
T
I
E
S
Ability To Rotate Concepts
In-depth Questions In A Logical, Linear Layout
Built-in Mark-up Activity To
Collect Commentary On Specific Elements
Ability To Test First Impressions,
Comprehension, + Relevance
Moderator Can Probe For
Additional Details And Clarification
Exploring Custom Dimensions Per Concept
That Are Core To Your Brand
Open-and Closed-end Questions
When is it Appropriate?
However, it’s important
to know when this
approach is suitable
AGILE QUAL
1-2 Weeks
Next day high-level
email recap
Concise insights +
consumer quotes
Shortened discussion
time, focusing
on key topics/themes
Great as quick touchpoint,
for directional guidance, or
supplementary info for
other phases
TRADITIONAL QUAL
8-9 Weeks
Verbal debrief two
days after field
Deep
consumer immersion
Additional discussion
provides more detailed
context to high-level themes
Great for longitudinal
behaviors, shopping
missions, and more thought-
provoking creative activities
Creative
KEEP MOVING FORWARD…
Iterative
Product
Development
Advertising +
Communications
Storyboards Foundational
Consumer
Insights
Positioning
Concepts
Our Case Studies
1
Communication
Optimizations
Foundational
Consumer
Insights
Iterative Product
Innovation
(Funnel Process)
An entertainment company wanted to get
some quick guest feedback on their ad
concepts to refine creative the next week
situation
Project Details
40
Consumers
1
day online
Discussion +
Concept
Mark-up
2
Communications
Appeal Relevance
Price Worth
Emotional reactions
Delights + Hesitations
Believability
“This is fantastic…thanks for
the recap!” ~Client
Provided directional feedback to optimize
each concept and understand which
storyline was most meaningful/motivating
results
Our Case Studies
Communication
Optimizations
Foundational
Consumer
Insights
2
Communication
Optimizations
Foundational
Consumer
Insights
Iterative Product
Innovation
(Funnel Process)
Big image in
background to
set the stage?J
Client has too many ideas…
which one will rise to the top?
situation
30
Consumers
1
week set of
Quick Sprints
(2 weeks from start
to end)
8
Packaging
Designs
Project Details
Iterative Product Innovation (Funnel Process)
Client got clear directional guidance on which
features stand out the most to take into the next
iterative round of research. Got the same
quality results, without the 4-5 week timeline
results
Our Case Studies
3
Communication
Optimizations
Foundational
Consumer
Insights
Iterative Product
Innovation
(Funnel Process)
Client is heading into quant! Thinks they don’t
have enough time for qualitative, yet needs a
foundational understanding of their target
situation
Project Details
30
Consumers
1-2
Day Online
Discussion
Lifestyle
Family Dynamics
Meal Inspiration
Usage Experiences
Brand Perceptions
Needs
Optimizations
Ability to quickly assess needs, motivations, +
preferences in relation to the client’s product
as the questionnaire was being developed
results
ROBUST IDEA
REFINEMENT
OUR CLIENTS SWEAR BY AGILE QUAL
QUICK, QUALITY
ANALYSIS
An effective solution for marketers looking to make quick but
well-informed decisions about their business
EXPEDITED
TIME
TIMELY
CONSENSUS
Recap: Agile Qualitative vs. “Quick & Dirty” Research
Targeted Participants
Mix of Activity Types
Expert Moderators
In-Context Reporting
Multiple Touchpoints
QUESTIONS?
CONTACT:
Shaili Bhatt
shailib@crresearch.com
312.828.9200

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Webinar - How to Deliver Agile Qualitative Capabilities Without Sacrificing Quality