The document discusses two French startup companies, My Feel Back and LegalySpace. My Feel Back was founded in 2011 in Toulouse, France and provides a mobile customer relationship management platform focusing on marketing, surveys, customer service, and live assistance. It had 5-10 employees in early 2013. LegalySpace was founded in 2009 in Merignac, France and provides an electronic document and contract exchange platform. It had 1-10 employees. The document provides rankings for both companies on various metrics like vision/strategy, product/value, and technology. It also discusses trends in customer relationship management, devices, and how the companies' platforms compare to competitors.

2. PROJECTS ON SELECTED PLATFORM

3. THE DEALS
CREATION: 2011
FOUNDERS :AURORE BEUGNIEZ
KEY CHARACTERS :STÉPHANE CONTREPOIS - JULIEN
HOURREGUE
TAGLINE: COMMUNITY CUSTOMER FIRST SERVICE
RELATIONSHIP
HEADQUARTER: TOULOUSE - FRANCE
ACTIVITY :MOBILE CUSTOMER RELATIONSHIP
MANAGEMENT
PRODUCTS: MARKETING - SURVEY - CARE - LIVE
EMPLOYEES :5-10 PEOPLE IN EARLY 2013
WEBSITEWWW.MYFEELBACK.COM
CREATION: JULY 2009
FOUNDER: VINCENT DREYFUS
HEADQUARTER: MÉRIGNAC-FRANCE
ACTIVITY: ELECTRONIC DOCUMENT, ELECTRONIC
INVOICING AND CONTRACT, EXCHANGE DIGITAL
PLATFORM.
EMPLOYEES: 1-10 PEOPLE
WEBSITE: WWW.LEGALYSPACE.COM

4. RANKINGS SUMMARY
My Feel Back Legaly Space
Vision, Mision & Strategy 2 3
Product & Value 2 3
Team & Leadership N/A N/A
Technology 1 3
Go To Market 2 3
Business Model 2 3
Competitive Landscape 2 4
1.8 3.2

5. CUSTOMER RELATIONSHIP
MANAGEMENT
CRM
eCRM
Social
CRM
Social Media
&
Mobile

6. GLOBAL SMARTPHONE PENETRATION
FORECAST

7. GLOBAL INTERNET DEVICE SALES

8. WEB BROWSING TREND
Source: Flurry, comScore, Alexa and the U.S. Bureau of Labor Statistics

9. CRM DEVICE CHARACTERISTICS
Personal Computer Smartphone/Tablet
User Interface Web Browser Purpose Built Apps
Navigation Mouse Touchscreen
Information
Entry
Keyboard Keyboard/Audio/Video/
Picture

10. Saas service based on
stetup and subscription
without engagement
QR code, NFC
Multiplatf
orm
Form
Creation
Traceabili
ty
Diffusion
Manage
ment
Analysis
No direct
competitors
identified;
Pattern
application;
International
presence
through
partnership

11. ACQUISITION & PROCESSING SOLUTION FOR CONTEXTUALIZED CUSTOMER DATA, CREATION OF MULTI-CHANNEL
CURRENT BUZZ
CAMPAIGNS, SELF-MANAGED THROUGH A SAAS PROGRAM.
PROMISE: COST REDUCTION AND IMPROVEMENT OF RESPONSIVENESS.
MAJOR CUSTOMERS:
• LEGALYSPACE (29%€100,000 ), NUMBER OF VOTES – 75
LEGALIZATION OF DIGITAL DOCUMENTS EXCHANGE
PROMISE: COST REDUCTION (E.G. THE COST OF SUPPLIER’S BILL PRINTED ON PAPER IS 13,80 EUROS, INCL.
INK, STAMPS, ENVELOPES, ETC. THE SAME DIGITAL BILL COSTS 4,00 EUROS.)

12. A GOOD OR BAD DEAL?
Investment from six
Business Angel
(1 Million EUR)
Creative and dynamic
management team
Potential market
(CRM)
Simple and unique
platform (Survey,
Marketing, Live and
Care)
Customer base
High customer
satisfaction
It’s A Good Deal