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1. Glenn O’Donnell Senior Analyst Forrester Research February 19, 2009 Cracking The CMDB Enigma Hint: There is no “CMDB”

2. CMDB

3. CMS

8. A simple federated CMDB example local data Service Catalog service A service B service C Service MDR customer service owner application A Customer MDR organization ID contact person IT_customer_rep HR DB employee ID name organization ID Application MDR client network server Server MDR manufacturer model storage Client MDR manufacturer model user Network MDR manufacturer model num_ports Storage MDR manufacturer model capacity 100% metadata mix of metadata and local data