1. AZIZ YUSUPOV
MARITAL STATUS: Married
A well-spoken, smartly dressed and pro-active sales executive who possesses a relentless drive to have a broad impact on any
company he works for. A committed team player who is approachable and has a track record of supporting sales and
marketing managers by tracking, investigating,and reporting sales information. Mark is confident enough to be able to
supervise store operations,as well as recruit, train and develop new Sales Professional. He is now looking for a suitable
position with a company that hires exceptional people and gives them opportunities to build their career.
RETAIL PROFESSIONAL PERSONAL
Advising customers Merchandising skills Can work underpressure
Arranging advertising Resolving disputes Persuasive
Promoting sales IT skills Using initiative
Dealing with refunds Meeting sales targets Amicable
Stock taking Customer service Can handle stress
Monitoring CCTV cameras Training new staff Always pro-active
Administrative tasks Troubleshooting Enthusiastic
Answering queries Fixing broken parts Product knowledge
New Business Development Language skills Communication skills
June 2013 – Present Marks & Spencer (Al Futtaim Group) Dubai, UAE
Undertake daily workload in this busy specialist Mans store in the Marks & Spencer delivering high level
customer service to high net worth seeking bespoke suits shirts and other clothing Main duties:
Welcome and advice customers advising them on a broad range of Mans clothing
Advise customers on materials fabrics and styles.
Demonstrate samples of fabrics to customer and present catalogues illustrating various styles.
Arranging Appointments and measurements refitting deliveries and collections.
Invoicing clients and processing payments via credit card.
Liaising with internal departments and arranging displays.
Commended by senior management for my professionalism and quality customer service.
Aug 2011 – May 2013 Unites Colors of Benetton Tashkent, Uzbekistan
Setting sales targets for individual reps and team as a whole, according to boutique guidelines.
Recruiting and training sales staff; Collecting customer feedback and market research.
Developing sales strategies and setting targets.Compiling and analyzing sales figures.
Monitoring team's performance and motivating them to reach targets; Keeping up to date with products and
Developing strong business relationships with executive level management of our top customers.
Supporting Company policy for maintaining inventory to meet customer needs.
Responsible for leading a Sales and Quotations staff and will perform all supervisory functions of
personnelwhich includes training, determining work assignments,coaching,conducting performance
Responsible for analyzing performance in the areas of sales,margin and expenses.
Increased sales by 7.5% annually by implementing new sales techniques,provided new procedures
Performing other duties as assigned by Boutique management.
2. Sep 2009 – June 2011 Marks & Spencer London, UK
Salesfloor Customer Assistant
Answering customer enquiries or passing themon to the appropriate department
Giving information and helping to solve customer problems
Selling products and taking orders
Arranging services for customers, for example, booking hotel rooms or arranging car hire
Dealing with complaints
Taking information from customers and entering it on a database
Taking payments by cash, cheque or credit card
Issuing refunds, if appropriate
Making sure that the customer's experience is a positive one.
Jul 2007 – Aug 2009 TESCO PLC London, UK
Sales/Customer Service Assistant
Meeting and greeting customers when they enter the shop.
Operating the till and handling financial transactions.
Answering queries from shoppers.
Receiving deliveries from suppliers.
Cataloguing stock& performing inventory checks.
Reporting any issues of concern to senior managers.
Checking and replenishing stock on displays.
Undertaking cleaning and housekeeping duties.
Getting items from the stock room.
Ensuring the aisles is kept clear for health & safety reasons.
Disposing of any discarded litter and wrappings.
Making sure baskets are available for customers to use.
Helping customers find different products within the store.
London Victoria College 2008-2011 ACCA London, UK
London Lincoln College 2007-2008 Business English London, UK
English - Fluent
Russian - Fluent
Arabic - Basic
Turkish - Fluent
Persian - Native
Uzbek - Native
Certificate of Achievement “CUSTOMER SERVICE”, Jan, 2008 London, UK
Certificate of Merit “IELTS preparation course”, Sep, 2006 Tashkent, Uzbekistan
Certificate of Merit “Learning MS OFFICE Programs”, Dec, 2006 Tashkent, Uzbekistan
Certificate of Achievement “1C Accountant”, May, 2012 Tashkent, Uzbekistan
Employee of the month/Tesco PLC 5 times in London, UK
Employee of the month/Marks & Spencer 3 times in London, UK
Employee of the month/ Marks & Spencer 4 times in Dubai, UAE
Compiled and edited comprehensive monthly activity reports
Daily user of databases
Customized database to suit unique departmental needs
Microsoft Office – word, excel, access and power point
Dreamweaver web package