1. Whole System Leadership (of place)
A New Approach for Challenging Times
Kim Ryley
Chief Executive
2. Places as “whole systems”...
“Look at what connects and separates
people” – I Ching
Leaders as “alchemists” ...Not as
Gandalf!
3. Public Sector Leaders -
Shaping the places in which
we all live and work, to create…
Greater resilience in an uncertain world
An increased stock of local “capital”/
capacity
An improved sense of wellbeing
4. The leadership challenges
we face
There is not yet a single, clear vision of emerging
model(s) of public services in 2020.
Our staff, the public, (and local politicians) are not
psychologically prepared for what is to come.
We need a compelling narrative to gain buy-in, to
motivate, and to provide hope.
The expectation of “fairness” will be difficult to
meet, as we ration scarce resources in a society
where inequality, social polarisation, and lack of
social mobility are growing concerns.
5. Leadership
A New Decision Making Framework
Far from
Engagement
Agreement
RISK
Disrupt the system
Rational
choice
Far from
Close to
Certainty
6. Devolution, Accountability and the
Leadership of Place - the need for
new models
Local governance
Democratic accountability
The role of elected officials
7. “Social engineering” – the new
public service professionalism.
To do this well, we will need...
To let go!
Relationships which create trust and reciprocity.
“Literacy” in social media and modern forms of
communication/engagement.
Greater social awareness and customer
insight, through deeper engagement and a better
understanding of needs, aspirations and
preferences.
Better measures of progress, based on evidence of
what works best (in terms of quality of life outcomes)
8. “Social engineering” – the new
public service professionalism.
To do this well, we will need...
Techniques and incentives that motivate people to
change their behaviour and be more self-sufficient
and “neighbourly” (altruistic).
A collaborative approach which integrates available
resources and effort around prevention, early
intervention, and co-production with citizens.
The ability to build networks, alliances and
relationships which impel people to take collective
action.
9. Future leaders will need to be able
to change the behaviour of …
themselves
their staff
their providers and partners
the public
… based on a new “contract”/ relationship between
the citizen and the (local) state
and will need to:
create excitement about new opportunities
inject passion for change
give the courage to make change happen.
