BCP Factory presentation

1. Consulting
Administration and Operation
Training
Providing Software
Who are we?Who are we?
BCP Factory C.A. (Business Collaboration Platform
Factory CA) is a company that provides consulting
services in the area of Information Technology. It is
formed by a group of professionals, internationally
certified and with a great experience in the design,
development, maintenance, management and operation
of collaborative work platforms, email and portals. We
are part of a network of companies that provide IT
services.
AreAre this your problems?this your problems?
Often heard phrases like:
"The mail service is down", "has not gotten any mail,"
"It's taking too long", "I'd rather send the memo paper
and ensure it reaches the recipient", "What will be the
code of the mail ...?"
"The documentation is outdated", "There are many
versions of the document, what will be the last? '", "Who
will have the latest version on your PC?"
"I need to contact José and is in meeting with the phone
off." How to access the application ?
"I need to train my staff in the use of new tools, and it is
impossible to gather all my team for training"
Wish:
o Ensure that the staff of the Corporation has
available corporate documents and applications
which must access according to their profile.
o Have a comprehensive supplier that meets your
requirements.
o Know what facilities exist that can increase
productivity in the area of Collaborative Work,
Portals, eLearning and Electronic messaging.
Are you sure you're making the best use of its resources
in the area of Collaborative Work, Email and Portals?
Are you optimizing your investment?. Do you know your
capacity and utilization?
Our Mission is to provide
our customers excellent
service in the area of
EMmail, Collaborative
Work Platform, eLearning,
Portals, and Internet
Marketing enabling them
to meet their expectations
of channels of
communication efficient,
effective and secure, to improve their business
processes and generate savings that increase
profitability, placing them at the forefront of technology
companies and positioning them as leaders in the
market.
What do we offer?What do we offer?
Technological AreasTechnological Areas
Email
The best tools for sending and
receiving of information available
on its own infrastructure of your
business.
Collaboration
Environment that facilitates teamwork,
consisting of the following tools:
o Handlers or records: for publishing business
background, also known as electronic libraries.
o Content Management: to create, edit, manage and
publish digital content in various formats.
o Electronic boards: to share information and
knowledge among working groups on a given topic.
o Virtual Workstations: safe working space set to
create, share and maintain the documentation
generated by projects that can be accessed via the
web.
o Collaborate in real time. Allows online
communication (chat) between workgroups,

2. electronic whiteboard and the ability to share real-
time applications and documents.
Enterprise Social Network
Make up sites where professionals can share ideas and
projects and advice.
Unified Messaging
Integration of fax, voice mail and one
electronic tool.
Wireless Messaging
Email access from wireless devices like
cell phones and PDA's, in a timely
manner and from anywhere.
Electronic Agenda
Management appointments, meetings
and integrated email and ability to sync
with pda's contacts.
Portals
Sites with access to services,
business data and corporate
applications. Data is presented in a
structured and personalized way,
according to the needs of each user.
eLearning
System electronic or distance education in the use of
information technology and other pedagogical elements
(training) for training, training and education of users or
students online, ie integrates can be understood as a
form learning in distance education.
Internet Marketing
Online marketing refers to advertising and marketing
efforts that use the Web and email to drive direct sales
via electronic commerce, in addition to sales leads
from Web sites or emails.
Services / ProductsServices / Products
We have qualified staff to
provide Consulting Services with
high quality, making the best use
of available resources and
ensuring our customers'
investment. These services are:
o Evaluation, design and installation of solutions in the
areas mentioned above. Identify customer needs
and provides the best option by adding value to the
company.
o Renewing technological hardware / software. Update
the existing platform according to the growth and
changing business needs.
o Migration between different products. Run the switch
to products of other manufacturers, contemplating all
the details and complexity involved, as coexistence
of both products, data migration, training,
management of resistance to change, among others.
o Diagnostics. Evaluate the existing platform,
determining the points of improvement, or actions to
take in order to solve these problems; providing a
stable and reliable environment.
o Optimizations. Run maintenance processes to
improve existing service platform, optimizing the use
of available resources.
o Definition of standards, policies and procedures.
Providing customers with a model that allows them
to ease administration and provide quality service.
o Capability studies and design. Analyze the current
customer platform and growth expected in order to
project changes and make investments of software
and hardware in the medium and long term, in order
to maintain a stable and quality service.
o Disaster recovery. Design and implement a recovery
plan platform disaster, giving the company the ability
to provide essential services of the business in the
shortest possible time, ensuring continuity of
operations.
o Automation. Develop routines and applications to
ease the business platform administration and
provide users with new facilities tailored to their
needs, optimizing the management of human
resources and generating savings.
o Definition and implementation of standards, policies
and safety procedures. Providing our customers with
the necessary guidelines to provide a secure
platform where information is protected from
unauthorized access and potential loss of data is
minimized.
o Security Audits. Analyze the platform, standards,
policies and security procedures implemented, in
order to identify potential problems and generate
recommendations.
o Implementation of monitoring platforms. Providing
our customers with the tools that allow tracking the
behavior of its platform (infrastructure and service),
so we can take appropriate action and avoid
potential failures and problems affecting customer
management.
o Implementing antivirus platforms and content filters.
Analyze, design and implement platforms that can
detect and remove viruses and filter input or output
unsuitable for the business, optimizing the use of
resources and avoiding potential service
interruptions or loss of vital
business information messages.
If our client already has an installed
platform, we manage your

3. Administration and Operation with full-or part-time,
ensuring the highest level of availability, according to the
Service Agreements set.
This service include:
o Monitoring. Timely detection of problems or failures
in the platform, and generate alarms or
corresponding actions, improving the service.
o User Management. Create delete and modify data
from the defined users on the platform.
o Resource management platform. Make efficient use
of resources of both hardware and software
available, allowing us to offer quality service.
o Management of directories and mailing lists.
Managing directories of accounts and user profiles,
configurations of the platform and distribution lists
and used for sending bulk messages and access
control groups.
o Care or shortcomings. Timely intervention in the
solution to the failures presented in the platform,
minimizing the impact these can have on the service.
o Preventive and corrective maintenance. Implement
actions necessary to correct existing and potential
problems and avoid the possibility of failure and
consequent suspension of service that cause losses
to the business.
o User support. Cater for all users in the case of
queries, faults and requirements, ensuring adequate
response time and compliance with agreed Service
Levels.
o Specialized support. Provide support in the area to
other organizations in the IT organization, such as
support groups for users, developers, consultants,
application administrators, etc.
o Backup and recovery or data. Ensure that the
scheduled backups for the platform, according to the
selected schema meet efficiently and make
necessary recoveries in cases of loss of information
by mistake or failure of the platform.
o Security management. Ensure compliance with
standards, policies and procedures of information
security, in order to maintain a stable and safe
environment.
Training offer value add IT team
tailored to their requirements.
We have certified instructors with
extensive professional
experience in the area,
generating recommendations
based on best practices, thus enhancing the technical
team.
We have excellent contacts and
partnerships with the top software
providers in the market area to offer
the supply of software.
What have we done?What have we done?
Our consultants have a great experience based on years
of service for major companies in the country, mainly the
National Oil Industry , Mercantil Bank, Asea Brown
Boveri (ABB ), Polar Companies, Hay Group , AGA Gas,
Minera Lomas Nickel , Amplexus , Corpvnet , Atofina ,
Eni Dacion , La Electricidad de Caracas, Conferry ,
Helmbank of Venezuela, Cadena Capriles, Epson, SMI,
BeyondTechComm , Insurance Companies, RCTV and
Petrobras and others. They have participated in projects
such as:
o Design, implementation, management and operation
of Domino mail platforms, Domino Applications and
Collaborative Work small business (40 users),
medium and large industries (33,000 users across
20 locations) .
o Design, implementation, administration and
operation of email platforms for small, medium and
large enterprises ( up to 400 users ) .
o Diagnosis or Email Platforms, Portals and
Collaborative work, generating associated technical
and managerial advice.
o Technological renovation and optimization of email
platforms, Collaborative Working and Portals tailored
to the needs of clients.
o Stabilization email service by diagnosing and
optimizing processes, administrative tasks and
configurations.
o Design, implementation, management and operation
of vertical and horizontal infrastructure (Family
Workplace and WebSphere) portals.
o Email, portals and collaborative business customer
service.
o Migration between products from different
manufacturers. Migrating Mail Platforms Exchange
to Domino and Novell Groupwise to Domino; and
vice versa.
o Update versions of server platforms and email
clients, applications, portals and collaborative work.
o Design and Implementation of Disaster Recovery
environments for eMail (Domino, Exchange).
o Definition and implementation of standards,
procedures and security policies email platforms.
o Capacity Planning platform email, portals and
collaborative work platforms.
o Automation of administrative tasks and requirements
of customers email.
o Implementation of antivirus products for email
platforms (Domino, Exchange).
o Lotus Domino Training for Customers, staff
Helpdesk/Support and Platform Administrators.
o Coordination of Projects Digital Content
Management, by integrating tools for Digital Content
Management (Documentum, Virage; Domino.Doc,
Teamspace) .
o Counseling or the RFP process design for Distance
Education platform - eLearning.
o Licensing IBM.

4. DifferentiatorsDifferentiators
o International Certification in advanced technologies:
o CLP (Certified Lotus Professional)
o Certified System Administrator Websphere
Portal.
o Great experience in the most important technologies
at present.
o Our team is training in the technical-professional
area, and project management.
o High values of responsibility, discipline and ethics in
our team.
o Extensive experience in platforms for small, medium
and large businesses.
o Processes based on best practices, proven in the
most important companies in the country and Latin
America.
o Working to meet high standards in customer service
agreements.
o Partnerships with leading companies in the market:
IBM
AAllianceslliances
IBM Business Partner.
How to Contact UsHow to Contact Us??
Multicentro Empresarial del Este, Torre Libertador,
Núcleo B, Piso 4, Ofc. B-43. Caracas, Venezuela.
http:// www.bcpfactory.com
email: encontacto@bcpfactory.com
Through phone number 0212-4140464.
Centros de Atención
De Clientes